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Sélection d'un logiciel CRM : Mieux vaut prévenir que guérir. Première partie : Le défi de la sélection.
Lou Talarico et Kevin Ramesan
Le 18 Avril 2003

Depuis ces deux dernières années, il semble qu'il ne s'est pas passé une semaine sans que la presse ne relate l'échec d'un projet de gestion de la relation client (GRC, en anglais CRM pour Customer Relashionship Management). Plusieurs de ces articles ne manquent pas d'associer cet échec à l'absence ou à la faiblesse des objectifs d'affaires qui sous-tendent cette initiative CRM. Il est difficile de l'admettre, mais la majorité des projets ont ainsi échoué à cause de leur mauvaise procédure de sélection.

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BPM Showdown! Oracle's Hyperion System 9 vs. OutlookSoft vs. Cartesis Suite
Lyndsay Wise
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise software Showdowns. Today's Showdown pits three of the top business performance management…
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Vendor Reservations, a Full-fledged SaaS ERP, and User Recommendations
P.J. Jakovljevic
Having a system that can support mix-mode manufacturing without the need for artificial constraints would mean that the technology is available to offer on demand manufacturing enterprise resource management to the…
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Software as a Service's Functional Catch-up
P.J. Jakovljevic
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical" including financials and accounting, asset management, and human capital management…
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SOA From a Management Perspective: Part Two
Joseph J. Strub
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep, raising several concerns. For most companies, a…
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SOA From a Management Perspective: Part One
Joe Strub
The big buzzword in enterprise-wide package software is service-oriented architecture (SOA). SOA promises to solve a company's software ills, making life easier for information technology departments. This research note…
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Delivering Adaptive Discovery for Business Process Management
Hans Mercx
Designing processes for business process management solutions can be daunting, as all flows, rules, and exceptions have to be defined. With Adaptive Discovery from Ultimus, however, processes can be designed on a high…
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Business Process Analysis versus Business Process Management
Hans Mercx
Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article discusses the differences between BPA and BPM vendors, and…
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