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AccueilBibliothèque d'étudesArticlesGestion de la relation client (GRC/CRM)
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Gestion de la relation client : le défi!
Larry Blitz
Le 20 Juillet 2009

Je m’appelle Larry Blitz et je suis le rédacteur de la série de « confrontations » des éditeurs de TEC. Le combat d’aujourd’hui oppose deux solutions de GRC populaires : Microsoft Dynamics CRM et NetSuite CRM+. J’espère que vous trouverez ce défi utile et instructif. Je vous invite à envoyer vos commentaires et vos questions à l’adresse suivante : showdown@technologyevaluation.com.

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Customer Data Integration: A Primer
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Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
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