Documents » analytique relative aux clients.
Abstract: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers'
clients see the contribution being made to the success of their
clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their
clients.
PubDate: 10/3/2005 12:35:00 PM
Abstract: Founded in 1989 in Richmond Hill, Ontario (Canada), Kenilworth Publishing is a full-service media company that publishes consumer and business-to-business print magazines in diverse sectors. In 1993, Kenilworth executives decided that to continue to strengthen clients’ profiles within their respective industries, they needed to implement one of the two customer relationship management (CRM) solutions on their shortlist.
Abstract: What are the common reasons for the failure of the majority of Web sites? Web development companies should focus more on the strategy behind the Web site, and on how to attract more clients and improve internal operational efficiencies through the Web. Find out tips on how you can change your Web marketing strategy to achieve high return on investment (ROI) from your Web site, with minimal effort.
Abstract: This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.
Abstract: A growing number of smart suppliers recognize the competitive high ground to be seized as they deepen their connections to retail clients in regional markets. By adding value in the replenishment process through vendor-managed inventory, small and midsized manufacturers can differentiate themselves from larger brands. Most importantly, they can develop more loyal and profitable relationships with retail clients. Learn how.
Abstract: It’s not just operating talent and facilities that win business for logistics service providers. Every community of clients, customers, suppliers, and carriers must work together to fulfill perfect orders. However, few supply chain communities consist entirely of companies with top-notch supply chain applications. Learn how a software-as-a-service (SaaS) solution can help fill the gaps—and increase value to your clients.
Abstract: Your product is excellent, and your customer service department is highly responsive. Your sales force is diligently acquiring new clients. You have made retaining clients a company priority. To be even more competitive, you need to continue what you’re doing, but better—while reducing the cost of doing it. Great theory. But just how are you going to accomplish the impossible?
Abstract: Prior to the end of 2003 we expect close to 1 Billion wireless access phone users globally (Probability 75%), simply put, that’s a lot of people. Companies must be prepared for the rapid onslaught of wireless demand, as is Efinity.
Abstract: RCN has teamed up with MessageClick to provide its business-based users a complete suite of Unified Messaging tools including point-to-point e-mail, fax, and voice mail.
Abstract: Vendavo’s recent growth is due to its reseller partnership with SAP, and the segmentation and optimization functionalities of its pricing solutions. But the vendor needs to stay on its toes, at least until its role in lifting almost every client profit margins is proven.
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Abstract: Analytical Hierarchy Process (AHP) is an approach to decision making that involves structuring multiple choice criteria into a hierarchy, assessing the relative importance of these criteria, comparing alternatives for each criterion, and determining an overall ranking of the alternatives
Abstract: A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially licensed solution with an open source infrastructure.
Abstract: Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the process manufacturing industry. With the exit or weakening position of most other process-focused vendors, SCT should thrive. However, its low profile marketing strategy, undeveloped channel and a limited number of implementation partners are some of the challenges it has yet to surmount.
Abstract: In evaluating the relative merits of storage vendors, one important consideration is system availability in the event of a drive failure. And because of the potential for data loss, the time during which a drive is being rebuilt onto a hot spare is critical. Demartek compared drive rebuild times for the Pillar Data Systems Axiom 500, EMC CX3-40, and Network Appliance FAS3050c. Find out which product performed the fastest.
Abstract: Indiana, US-based Old National Bancorp owns multiple financial services operations and offers a range of services. With over 3,000 employees, the bank needed a comprehensive policy-based e-mail retention plan to address compliance, legal discovery, and the exponential growth of message stores. Learn how an e-mail retention solution helped the bank meet compliance, scalability, and information life cycle management needs.
Abstract: Software as a service (SaaS) is known for its relative speed to deployment and low up-front cost. Less well known are the business advantages of SaaS for enterprise resource planning (ERP) solutions, especially for small and midsized businesses. Learn how a fully integrated SaaS solution can help you improve your business operations, as well as better meet the challenges of growth, competition, and regulatory compliance.
Abstract: Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America's most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, 'They're not afraid to push the system.'
Abstract: Continuous process simplification of inherently complex enterprise applications should be the primary goal. Apptricity believes that the primary focus for business- technology managers should be on achieving a rapid application integration and deployment to guarantee measurable return on investment (ROI). Business technology and business managers should not have to constantly recalibrate solution delivery objectives or re-scope project deliverables with reduced functionality because of finger pointing or other rationalized justifications. How can ROI be assured and achieved more rapidly? What are the major decisions faced by organizations relative to their information technology (IT) strategy, and how does this impact ROI? And why would a company choose an (application suite) versus extending in-house legacy systems?