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Resumen:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource
planning (ERP) product with salesforce.com’s Sales C (...)
Extracto del documento de
crm article:
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing
at Plex Systems. In early...
Publicado en:
2011-01-28
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Resumen:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Diagnosis Related to the CRM Effort in a Data-driven Organization. When businesses commit to implementing
customer relationship management (CRM), they commit to (...)
Extracto del documento de
crm article:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Di...
Publicado en:
2010-03-11
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Resumen:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to
provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM. (...)
Extracto del documento de
crm article:
CRM itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part
article to provide explanation and m...
Publicado en:
2001-10-19
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Resumen:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Extracto del documento de
crm article:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article
to provide explanation and mea...
Publicado en:
2001-10-12
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Resumen:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Extracto del documento de
crm article:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Publicado en:
2004-10-21
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Resumen:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Extracto del documento de
crm article:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part
three of a three-part article to provide explanati...
Publicado en:
2001-11-02
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Resumen:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Extracto del documento de
crm article:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Publicado en:
2005-08-12
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Resumen:
Cincom joins a slew of vendors that are aiming at providing a business process improving middleware layer, which will route
requests and interventions across the loosely integrated applications, mitigating the need for complex point-to-point integration.
Cincom Environ, an 'event-enabled environment' is (...)
Extracto del documento de
crm article:
Cincom joins a slew of vendors that are aiming at providing a business process improving middleware layer, which will route
requests and intervent...
Publicado en:
2003-04-22
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Extracto del documento de
crm article:
... with “live” transactional data. This concept was explained in TEC’s article “CRM
Analytics Brings More Profitability.”. ...
Publicado en:
2010-01-22
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Resumen:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Once companies get IFS in-house and get to touch and feel it - to really understand its user interface and
ease of use advantages over many of its rivals - it oft (...)
Extracto del documento de
crm article:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Onc...
Publicado en:
2001-10-24
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Resumen:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Extracto del documento de
crm article:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Publicado en:
2004-10-22
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Resumen:
How to Improve the Accuracy of your Forecasts. Get Advice Associated with the Accuracy of your Forecasts. Increased competition,
lower margins, and more customer demands mean that distributors have to provide better product availability and more services
with fewer profit dollars. To accomplish this, esti (...)
Extracto del documento de
crm article:
How to Improve the Accuracy of your Forecasts. Get Advice Associated with the Accuracy of your Forecasts. Increased competition,
lower margins, and...
Publicado en:
2010-03-11
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Resumen:
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and
the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees.
Will LEAP (Language Enabled Application Platform) produc (...)
Extracto del documento de
crm article:
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and
the effectiveness of emp...
Publicado en:
2003-05-17
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Resumen:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of. (...)
Extracto del documento de
crm article:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent...
Publicado en:
2001-09-13
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Resumen:
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How
far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head? (...)
Extracto del documento de
crm article:
JD Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far
have they gotten in ...
Publicado en:
2001-09-18
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Extracto del documento de
crm article:
... Krishnan on 6 July, 2010 at 7:25 am #. Very good article - worth also looking at CRM
online which MS is using to gain market share from SFDC, Oracle. ...
Publicado en:
2010-02-15
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Resumen:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Extracto del documento de
crm article:
... You've selected your vendor and ordered your customer relationship management (CRM)
system ... This article is written mainly for those of you who are handing over ...
Publicado en:
2004-10-13
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Extracto del documento de
crm article:
... help UNIT4 gain access to a variety of large enterprise customers interested in a real-time feed of their
customer relationship management (CRM) data and ...
Publicado en:
2010-04-26
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Extracto del documento de
crm article:
... This might be a good start only, since a main point of the article is that this is no
longer about the CRM market, but increasingly about the application ...
Publicado en:
2010-03-26
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Resumen:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Extracto del documento de
crm article:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Publicado en:
2005-08-17