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Resumen:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Extracto del documento de
call center magazine:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Publicado en:
2010-03-11
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Resumen:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Extracto del documento de
call center magazine:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Publicado en:
2002-12-25
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Resumen:
The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues
and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And,
they need to be aware of changing regulations and ta (...)
Extracto del documento de
call center magazine:
What the CEO Needs from Human Resources. Source: Sage. Document Type: White Paper Description: The current economic environment
has ...
Publicado en:
2011-02-14
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Resumen:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Extracto del documento de
call center magazine:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Publicado en:
2002-12-25
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Extracto del documento de
call center magazine:
... similar to what the 2009 article in the Integrated Solutions magazine, entitled “The
... In a nutshell, why is it that faceless call center agents know much
more ...
Publicado en:
2010-04-01
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Resumen:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Extracto del documento de
call center magazine:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Publicado en:
2005-02-17
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Resumen:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Extracto del documento de
call center magazine:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Publicado en:
2005-02-17
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Resumen:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Extracto del documento de
call center magazine:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Cust...
Publicado en:
2010-03-11
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Resumen:
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers
and doubters. You'd think this issue would die, with more and more shoppers buying from far flung vendors: Boston to the Nanga
Tribes for buying original crafts; Dallas to Huangshan (...)
Extracto del documento de
call center magazine:
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers
and doubters. You'd th...
Publicado en:
2005-03-18
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Resumen:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Extracto del documento de
call center magazine:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Publicado en:
2004-10-21
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Resumen:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Extracto del documento de
call center magazine:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Publicado en:
2010-03-11
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Resumen:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Extracto del documento de
call center magazine:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Publicado en:
2007-10-24
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Resumen:
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building
credibility doesn't have to be costly. This article touches on the concepts you can employ to build your credibility. These
concepts are the basis for a seminar presented by Th (...)
Extracto del documento de
call center magazine:
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building
credibility doesn'...
Publicado en:
2004-04-10
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Resumen:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Extracto del documento de
call center magazine:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Publicado en:
2010-03-11
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Resumen:
Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise,
was about RFID. (...)
Extracto del documento de
call center magazine:
Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise,
was about RFID.
Publicado en:
2005-03-18
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Resumen:
Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise,
was about RFID. (...)
Extracto del documento de
call center magazine:
Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise,
was about RFID.
Publicado en:
2005-03-18
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Resumen:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process. Because
business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes
across organizations, particularly larger ones. TEC analyst (...)
Extracto del documento de
call center magazine:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process.
Because business processes are of...
Publicado en:
2010-03-11
-
Resumen:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process. Because
business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes
across organizations, particularly larger ones. TEC analyst (...)
Extracto del documento de
call center magazine:
Expand your knowledge about Business Process Management (BPM), read TEC's whitepaper entitled It's About Process.
Because business processes are of...
Publicado en:
2010-03-11
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Resumen:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Extracto del documento de
call center magazine:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Publicado en:
2010-03-11
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Resumen:
Supercharging SOA. Download the newest Guides for SOA. IT managers realize that service-oriented architecture (SOA) projects
are no longer an “if”—they’re a “when.” SOA can help achieve your number-one goal: aligning IT with business. If you’re
in the consideration and planning stage, yo (...)
Extracto del documento de
call center magazine:
Supercharging SOA. Download the newest Guides for SOA. IT managers realize that service-oriented architecture (SOA) projects
are no longer an “if”&...
Publicado en:
2010-03-11