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Resumen:
The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental
bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential
perceptions. Delivering a powerful search experience bu (...)
Extracto del documento de
customer world:
Key Tenets of World-class Search and Knowledge Management for Customer Service. Source:
Consona/KNOVA. Document Type: White Paper ...
Publicado en:
2010-03-11
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Resumen:
Amid an intensifying hullabaloo in the mid-market, with all tier one players delivering solutions tailored for small-to-medium
enterprises (SMEs) and incumbent tier one and tier three vendors defending their turf, PeopleSoft seems to have thrown another
strike by utilizing its acquisition of former J.D. (...)
Extracto del documento de
customer world:
Amid an intensifying hullabaloo in the mid-market, with all tier one players delivering solutions tailored for small-to-medium
enterprises (SMEs) ...
Publicado en:
2004-07-26
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Resumen:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other. (...)
Extracto del documento de
customer world:
OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.
Publicado en:
2000-01-03
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Resumen:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Extracto del documento de
customer world:
... In their efforts to become "the world's most customer-centric
company," Amazon.com CEO Jeff Bezos preaches the user-focused ethic from atop his growing pile of ...
Publicado en:
2002-01-18
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Resumen:
In today's cutthroat business environment, value-added reseller aspirants are seeing the need for faster deployment, improved
systems quality, better cost control and resource utilization, and more flexibility to change requirements on short notice.
The alternative? To disappear altogether. (...)
Extracto del documento de
customer world:
In today's cutthroat business environment, value-added reseller aspirants are seeing the need for faster deployment, improved
systems quality, bet...
Publicado en:
2006-05-16
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Resumen:
PeopleSoft's solutions within enterprise resource planning (ERP), customer relationship management (CRM), supply chain management
(SCM), enterprise portals, business intelligence (BI), and supplier relationship management (SRM) functionality provide a
wide scope of features, and very few smaller vendors (...)
Extracto del documento de
customer world:
PeopleSoft's solutions within enterprise resource planning (ERP), customer relationship management (CRM), supply chain
management (SCM), enterpris...
Publicado en:
2004-07-28
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Resumen:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Extracto del documento de
customer world:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Publicado en:
2005-08-04
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Resumen:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Extracto del documento de
customer world:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Publicado en:
2005-02-14
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Resumen:
PeopleSoft needs to more efficiently mine its client base by doing a better job of selling the broadened offering, by getting
its affiliate channel both excited about the product portfolio and by upgrading the channel's ability to sell. (...)
Extracto del documento de
customer world:
PeopleSoft needs to more efficiently mine its client base by doing a better job of selling the broadened offering, by getting
its affiliate channe...
Publicado en:
2004-07-29
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Resumen:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Extracto del documento de
customer world:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Publicado en:
2006-10-24
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Resumen:
An intranet precisely built can thoroughly simplify work processes and provide a repository of all internal, electronic data.
It empowers employees and reduces the waste that paper-based documents create (...)
Extracto del documento de
customer world:
Intranets: A World of Possibilities. Lynn Koller - June 27, 2000.
Publicado en:
2000-06-27
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Resumen:
The major factors of success in business applications for the mid-market segment have traditionally been--flexible pricing,
packaging and deployment options; speed of implementation; vertical focus; interconnectivity to other applications and legacy
systems; product scalability and scope expandability; I (...)
Extracto del documento de
customer world:
The major factors of success in business applications for the mid-market segment have traditionally been--flexible pricing,
packaging and deployme...
Publicado en:
2004-07-27
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Resumen:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Extracto del documento de
customer world:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Publicado en:
2005-04-23
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Resumen:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Extracto del documento de
customer world:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Publicado en:
2005-12-06
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Resumen:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint
in North America. It is targeting companies migrating from (...)
Extracto del documento de
customer world:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about ...
Publicado en:
2004-11-23
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Resumen:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Extracto del documento de
customer world:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Publicado en:
2009-09-16
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Resumen:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Extracto del documento de
customer world:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Publicado en:
2006-09-21
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Resumen:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Extracto del documento de
customer world:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Publicado en:
2005-02-14
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Resumen:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Extracto del documento de
customer world:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Publicado en:
2000-01-21
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Resumen:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Extracto del documento de
customer world:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Publicado en:
2006-03-16