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Abstract: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers'
clients see the contribution being made to the success of their
clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their
clients.
PubDate: 10/3/2005 12:35:00 PM
Abstract: Founded in 1989 in Richmond Hill, Ontario (Canada), Kenilworth Publishing is a full-service media company that publishes consumer and business-to-business print magazines in diverse sectors. In 1993, Kenilworth executives decided that to continue to strengthen clients’ profiles within their respective industries, they needed to implement one of the two customer relationship management (CRM) solutions on their shortlist.
Abstract: What are the common reasons for the failure of the majority of Web sites? Web development companies should focus more on the strategy behind the Web site, and on how to attract more clients and improve internal operational efficiencies through the Web. Find out tips on how you can change your Web marketing strategy to achieve high return on investment (ROI) from your Web site, with minimal effort.
Abstract: This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.
Abstract: A growing number of smart suppliers recognize the competitive high ground to be seized as they deepen their connections to retail clients in regional markets. By adding value in the replenishment process through vendor-managed inventory, small and midsized manufacturers can differentiate themselves from larger brands. Most importantly, they can develop more loyal and profitable relationships with retail clients. Learn how.
Abstract: It’s not just operating talent and facilities that win business for logistics service providers. Every community of clients, customers, suppliers, and carriers must work together to fulfill perfect orders. However, few supply chain communities consist entirely of companies with top-notch supply chain applications. Learn how a software-as-a-service (SaaS) solution can help fill the gaps—and increase value to your clients.
Abstract: Your product is excellent, and your customer service department is highly responsive. Your sales force is diligently acquiring new clients. You have made retaining clients a company priority. To be even more competitive, you need to continue what you’re doing, but better—while reducing the cost of doing it. Great theory. But just how are you going to accomplish the impossible?
Abstract: Prior to the end of 2003 we expect close to 1 Billion wireless access phone users globally (Probability 75%), simply put, that’s a lot of people. Companies must be prepared for the rapid onslaught of wireless demand, as is Efinity.
Abstract: RCN has teamed up with MessageClick to provide its business-based users a complete suite of Unified Messaging tools including point-to-point e-mail, fax, and voice mail.
Abstract: Vendavo’s recent growth is due to its reseller partnership with SAP, and the segmentation and optimization functionalities of its pricing solutions. But the vendor needs to stay on its toes, at least until its role in lifting almost every client profit margins is proven.
Abstract: Click here to download your free pdf copy of tec best practices for software selection.
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Abstract: Indiana, US-based Old National Bancorp owns multiple financial services operations and offers a range of services. With over 3,000 employees, the bank needed a comprehensive policy-based e-mail retention plan to address compliance, legal discovery, and the exponential growth of message stores. Learn how an e-mail retention solution helped the bank meet compliance, scalability, and information life cycle management needs.
Abstract: Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America's most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, 'They're not afraid to push the system.'
Abstract: IBM has decided to combine its entire desktop PC line under one name. The NetVista brand, until last week the name for IBM’s thin clients and appliance desktops, will now cover the whole range, including newly-released models for home and business.
Abstract: Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.
Abstract: SCT Corporation, an IT solutions provider for a number of disparate industries, announced that the quarter which ended June 30, 2000, was a record quarter for license fee revenue within SCT's process industry solutions business. SCT, which claims experiencing continued success with enterprise-wide, global accounts in the process industries, now has eight out of the top 16 food processors in North America as clients.
Abstract: The offering is available only in English, which may prove to be a major deterrent to a large percentage of OTE’s clients. Initial wireless services will include the typical industry set of features, e-mail, stock quotes and news.
Abstract: When Lipton Brisk hired web expert Agency.com over JWT it got them more than it bargained for: an agency full of ideas that clashed with their image. JWT's persistence at getting its account back is an example that new and exciting and technology expertise doesn't buy much for pure plays if they don't understand their clients. And the world is changing –back.
Abstract: A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The tool combines the consulting firm’s knowledge of various E-Procurement solutions with TEC’s decision support technologies.