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Résumé:
Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will
allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however,
addresses the front-end complexity of dealing with multi (...)
Extrait du document concernant
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions. Greg ...
this. Introducing the Interaction Server. ...
Date publiée:
2002-05-22
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Résumé:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first. (...)
Extrait du document concernant
InterAction:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.
Date publiée:
2000-09-01
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Résumé:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Extrait du document concernant
InterAction:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce
Automation. Find Free White Papers, Cas...
Date publiée:
2010-03-11
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Résumé:
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and
your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive
situation. That’s why the most imp (...)
Extrait du document concernant
InterAction:
3 Steps to Making Every Interaction Count. Source ... world. Download <strong>3 Steps
to Making Every Interaction Count</strong>. Comments: ...
Date publiée:
2010-03-11
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Résumé:
Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing
solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions
are the end result. (...)
Extrait du document concernant
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem. ...
Part 2 will discuss Web Services and the Interaction Server. ...
Date publiée:
2002-05-21
-
Résumé:
Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing
solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions
are the end result. (...)
Extrait du document concernant
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem. ...
Part 2 will discuss Web Services and the Interaction Server. ...
Date publiée:
2002-05-21
-
Résumé:
Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will
allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however,
addresses the front-end complexity of dealing with multi (...)
Extrait du document concernant
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions. Greg ...
this. Introducing the Interaction Server. ...
Date publiée:
2002-05-22
-
Résumé:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first. (...)
Extrait du document concernant
InterAction:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.
Date publiée:
2000-09-01
-
Résumé:
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently
updated customer information across multiple channels of access, including data stored and used within and outside contact
center applications. There are several reasons for (...)
Extrait du document concernant
InterAction:
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience. Source: RightNow
Technologies. Document ...
Date publiée:
2010-03-11
-
Résumé:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your System and to
reach a Strategic Sales and Interaction Channel. With the emergence of the Internet, the business environment has changed
for many organizations, and will change to an even greater ext (...)
Extrait du document concernant
InterAction:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your
System and to reach a Strategic Sales a...
Date publiée:
2010-03-11
-
Résumé:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Extrait du document concernant
InterAction:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction
5 with three additional modules...
Date publiée:
2004-08-26
-
Résumé:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Extrait du document concernant
InterAction:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services.
Source: Portrait ...
Date publiée:
2010-03-11
-
Résumé:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through
which they can find information, purchase goods, view and pay their bills, request services, or get support based on their
specific needs and preferences. Discover solutions that can (...)
Extrait du document concernant
InterAction:
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple
Touch Points. Source ...
Date publiée:
2010-09-01
-
Résumé:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Extrait du document concernant
InterAction:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Date publiée:
2003-05-28
-
Résumé:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Extrait du document concernant
InterAction:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Date publiée:
2003-05-28
-
Résumé:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Extrait du document concernant
InterAction:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Date publiée:
2005-07-06
-
Résumé:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Extrait du document concernant
InterAction:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Date publiée:
2002-12-25
-
Résumé:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Extrait du document concernant
InterAction:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Date publiée:
2002-12-25
-
Résumé:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company
mailboxes or to a Web site, has been chosen by bra (...)
Extrait du document concernant
InterAction:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterpri...
Date publiée:
2000-01-03
-
Résumé:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and integrate industry-specific CRM solutions. (...)
Extrait du document concernant
InterAction:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and int...
Date publiée:
2000-05-31