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Resumen:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Extracto del documento de
Onyx:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation
risk, implementation time, and distribution strategy ...
Publicado en:
2000-10-18
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Resumen:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Extracto del documento de
Onyx:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success
in the CRM market. A strong custome...
Publicado en:
2000-12-04
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Resumen:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and
business expansion. (...)
Extracto del documento de
Onyx:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and
Pivotal. The economic downturn and the ...
Publicado en:
2004-02-05
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Resumen:
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management
(BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time
quotations for insurance policies, identifying (...)
Extracto del documento de
Onyx:
Onyx—Delivering Excellence in Insurance. Source ... excellence. Download <strong>Onyx—Delivering
Excellence in Insurance</strong>. Comments: ...
Publicado en:
2010-03-11
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Extracto del documento de
Onyx:
... These capabilities come from the combination of Onyx Adaptive CRM (ie, BPM, BI, SFA,
customer service, customer data management and customer data integration ...
Publicado en:
2008-04-28
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Resumen:
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential
suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify. (...)
Extracto del documento de
Onyx:
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential
suitors, the time...
Publicado en:
2004-02-06
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Resumen:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have
some attractive point solutions, such as partner rela (...)
Extracto del documento de
Onyx:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overco...
Publicado en:
2004-02-07
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Resumen:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product
promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite. (...)
Extracto del documento de
Onyx:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises
mid-size busines...
Publicado en:
2000-08-21
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Resumen:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Extracto del documento de
Onyx:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Publicado en:
2010-03-11
-
Resumen:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Diagnosis Related to the CRM Effort in a Data-driven Organization. When businesses commit to implementing
customer relationship management (CRM), they commit to (...)
Extracto del documento de
Onyx:
Connecting your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization. Read White Papers and Other
Software for Your Di...
Publicado en:
2010-03-11
-
Resumen:
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential
suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify. (...)
Extracto del documento de
Onyx:
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential
suitors, the time...
Publicado en:
2004-02-06
-
Resumen:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
Extracto del documento de
Onyx:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your Sy...
Publicado en:
2010-03-11
-
Extracto del documento de
Onyx:
... As a validation of the KM market, the combination of former Onyx and KNOVA has allowed
Consona CRM to combine service resolution management (SRM, not to be ...
Publicado en:
2009-03-03
-
Resumen:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Extracto del documento de
Onyx:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Publicado en:
2006-07-07
-
Resumen:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it can be easily neglected in a slew of recent complementary acquisitions and subsequent attempts to intertwine
them. However, CDC and Pivotal looks like the kind o (...)
Extracto del documento de
Onyx:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it ca...
Publicado en:
2004-02-09
-
Extracto del documento de
Onyx:
... Namely, in 2005, the former Onyx Corporation (acquired by Consona Coporation in 2006
and meanwhile renamed into Consona Customer Management), began shifting ...
Publicado en:
2010-02-10
-
Resumen:
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer
service and profitability through process efficiency. By developing rich integration between customer data and allowing that
data to be managed by the business users, customer process (...)
Extracto del documento de
Onyx:
Customer Process Management Drives Profitability in Financial Services. Source: Consona. Document Type: White Paper Description:
As ...
Publicado en:
2010-03-11
-
Resumen:
Choosing the right customer resource management (CRM) application involves looking at its ability to solve many business
challenges—both expected and unexpected. Analyzing CRM applications for their problem-solving acumen can help your business
successfully select a platform that improves the way you d (...)
Extracto del documento de
Onyx:
7 Questions Most CRM Vendors Are Afraid You’ll Ask: Success Secrets for Managing Customer Management Software. Source: Consona.
...
Publicado en:
2010-03-11
-
Resumen:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have
some attractive point solutions, such as partner rela (...)
Extracto del documento de
Onyx:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overco...
Publicado en:
2004-02-07
-
Resumen:
How to Choose a Hosted CRM Application for SMBs. Templates and Other Software to Use In Your Dynamic System Related to How
to Choose a Hosted CRM Application for SMBs. While virtually all hosted customer relationship management (CRM) applications
support sales force automation, marketing campaign manageme (...)
Extracto del documento de
Onyx:
How to Choose a Hosted CRM Application for SMBs. Templates and Other Software to Use In Your Dynamic System Related to How
to Choose a Hosted CRM A...
Publicado en:
2010-03-11