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Résumé:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact. (...)
Extrait du document concernant
automobile r paration et service:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes r...
Date publiée:
2000-07-21
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Résumé:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Extrait du document concernant
automobile r paration et service:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Date publiée:
2000-11-21
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Résumé:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Extrait du document concernant
automobile r paration et service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Date publiée:
2001-09-15
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Résumé:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Extrait du document concernant
automobile r paration et service:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain.
Companies using c...
Date publiée:
2005-08-01
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Résumé:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Extrait du document concernant
automobile r paration et service:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Date publiée:
2006-05-08
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Résumé:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Extrait du document concernant
automobile r paration et service:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Date publiée:
2003-07-10
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Résumé:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcelerate, but they also helped CommerceScout define the business model and market opportunity. (...)
Extrait du document concernant
automobile r paration et service:
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business
service provider Xcel...
Date publiée:
2000-06-07
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Résumé:
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle
is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation
from services and maintenance through procurement techn (...)
Extrait du document concernant
automobile r paration et service:
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle
is to manage for outcom...
Date publiée:
2004-06-22
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Résumé:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Extrait du document concernant
automobile r paration et service:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Date publiée:
2005-12-05
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Résumé:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Extrait du document concernant
automobile r paration et service:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Date publiée:
2006-01-02
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Résumé:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Extrait du document concernant
automobile r paration et service:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Date publiée:
2004-11-02
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Résumé:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and
material converter businesses. (...)
Extrait du document concernant
automobile r paration et service:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional invento...
Date publiée:
2005-11-30
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Résumé:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Extrait du document concernant
automobile r paration et service:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Date publiée:
2010-11-26
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Résumé:
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies. (...)
Extrait du document concernant
automobile r paration et service:
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies.
Date publiée:
2000-10-27
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Résumé:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Extrait du document concernant
automobile r paration et service:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Date publiée:
2005-08-02
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Résumé:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Extrait du document concernant
automobile r paration et service:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Date publiée:
2001-11-02
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Résumé:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists.
DBSP strategists take over where the traditional consult (...)
Extrait du document concernant
automobile r paration et service:
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP)
offerings. Pure plays ha...
Date publiée:
2000-10-03
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Résumé:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be
reborn. (...)
Extrait du document concernant
automobile r paration et service:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and fast...
Date publiée:
2006-03-14
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Résumé:
Personal computer maker Micron Electronics said Tuesday it will spend $210 million on its "subscriber computing" initiative,
under which subscribers will be offered packages of services and billed one rate for the entire package. (...)
Extrait du document concernant
automobile r paration et service:
Micron to Push "Subscriber Computing" Rentals 'R' Us? R. Krause - October
20, 1999. Comments: 0. Read Comments Micron to Push "Subscriber ...
Date publiée:
1999-10-20
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Résumé:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Extrait du document concernant
automobile r paration et service:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Date publiée:
2005-12-22