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Resumen:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extracto del documento de
call center research:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Publicado en:
2009-09-04
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Resumen:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Extracto del documento de
call center research:
Call Center Buyer’s Guide for Small and Midsized Businesses. If ... Get
up to speed on call center solutions the easy way. Download ...
Publicado en:
2010-03-11
-
Resumen:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Extracto del documento de
call center research:
Call Center Buyer’s Guide for Small and Midsized Businesses. If ... Get
up to speed on call center solutions the easy way. Download ...
Publicado en:
2010-03-11
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Resumen:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Extracto del documento de
call center research:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Publicado en:
2000-04-21
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Resumen:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Extracto del documento de
call center research:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Publicado en:
2000-03-10
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Resumen:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
Extracto del documento de
call center research:
Assumption: Call center turnover will always be higher than you want, no matter what you
do. If this is true (and a mounting body of research sugg... ...
Publicado en:
2010-03-11
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Resumen:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Extracto del documento de
call center research:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Publicado en:
2010-03-11
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Resumen:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Extracto del documento de
call center research:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Publicado en:
2007-12-07
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Resumen:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Extracto del documento de
call center research:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Publicado en:
2007-12-12
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Resumen:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Extracto del documento de
call center research:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Publicado en:
2002-12-25
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Resumen:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Extracto del documento de
call center research:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users ...
Publicado en:
2006-08-30
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Resumen:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Extracto del documento de
call center research:
... an SLM initiative? The two primary capabilities required are "Call Center"
and "Field Service" applications. These two categories ...
Publicado en:
2003-06-11
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Resumen:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Extracto del documento de
call center research:
... an SLM initiative? The two primary capabilities required are "Call Center"
and "Field Service" applications. These two categories ...
Publicado en:
2003-06-11
-
Resumen:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Extracto del documento de
call center research:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Publicado en:
2000-12-04
-
Resumen:
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating
system. (...)
Extracto del documento de
call center research:
... today expanded their strategic partnership to provide call center support
for worldwide users of the Official Red Hat Linux OS. ...
Publicado en:
1999-10-20
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Resumen:
Japan's NEC Corp. plans a restructuring of its U.S. Packard Bell NEC unit that will result in layoffs of about 80 percent
of the unit's staff, the departure of senior management and its withdrawal from the U.S. retail personal-computer market. (...)
Extracto del documento de
call center research:
... It is also in talks to sell its call center in Magna, Utah, and expects
the 600 workers there to be transferred to the new owner, and the unit will cut ...
Publicado en:
1999-11-10
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Resumen:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Extracto del documento de
call center research:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Publicado en:
2004-11-08
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Resumen:
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is
done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time. (...)
Extracto del documento de
call center research:
... On the other hand, the nation's foremost multinational Call Center
Company made a decision to reinvent itself to become the foremost eCare Company leveraging ...
Publicado en:
2002-01-10
-
Resumen:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Extracto del documento de
call center research:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Publicado en:
2010-03-11
-
Resumen:
Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications
by 2004 partly due to the rise of collaborative commerce. (...)
Extracto del documento de
call center research:
Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications
by 2004 partly ...
Publicado en:
2000-05-01