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Résumé:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Extrait du document concernant
companies using crm:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Date publiée:
2007-10-24
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Extrait du document concernant
companies using crm:
... […] Gabriel Gheorghio wrote a thought provoking post about Social CRM: “Open letter
to companies planning on using Social CRM” […]. ...
Date publiée:
2010-09-07
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Résumé:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Extrait du document concernant
companies using crm:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Date publiée:
2003-04-19
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Résumé:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality
needed to leverage the data supplied by products like (...)
Extrait du document concernant
companies using crm:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship mana...
Date publiée:
2000-11-06
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Résumé:
Interconnection between vendors, suppliers, customers and employees through ERP and CRM tools, has become a competitive edge.
Like ERP and CRM infrastructures, a Public Key infrastructure has become an enabler of business objectives. PKI provides a
systematic approach to information security. (...)
Extrait du document concernant
companies using crm:
... Secure ERP & CRM: Using PKI-enabled ERP and CRM
Solutions, companies can accelerate the deployment and acceptance of secure business processes. ...
Date publiée:
2003-12-24
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Résumé:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Extrait du document concernant
companies using crm:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Date publiée:
2002-08-16
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Résumé:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Extrait du document concernant
companies using crm:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Date publiée:
2004-08-26
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Résumé:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Extrait du document concernant
companies using crm:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Date publiée:
2001-08-27
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Résumé:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
Extrait du document concernant
companies using crm:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
Date publiée:
2002-12-21
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Résumé:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for
free. However, any additional CRM components users might ne (...)
Extrait du document concernant
companies using crm:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent l...
Date publiée:
2000-10-06
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Résumé:
webMethods, Inc. has released a set of Packaged Integrations — pre-built software solutions that can be used to rapidly automate
common cross-application business processes. The company claims Packaged Integrations make it possible to accelerate implementation
by up to 80 percent and reduce implementa (...)
Extrait du document concernant
companies using crm:
... for other leading ERP, CRM, and SCM ... Using webMethods'
Business Integrator, graphical process modeler ... Integration Methodology (AIM), companies
can customize and ...
Date publiée:
2000-12-15
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Résumé:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Extrait du document concernant
companies using crm:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Date publiée:
2002-04-19
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Résumé:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider
to the apparel, footwear, and textile industries. (...)
Extrait du document concernant
companies using crm:
Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31,
2000. Geac also announce...
Date publiée:
2000-04-20
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Résumé:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Extrait du document concernant
companies using crm:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Date publiée:
2002-03-08
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Résumé:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a beneficiary in every way. (...)
Extrait du document concernant
companies using crm:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a benefic...
Date publiée:
2003-08-30
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Résumé:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many
companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation
has devoted its efforts to developing and maintaining a clie (...)
Extrait du document concernant
companies using crm:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment,
many companies have failed t...
Date publiée:
2004-06-15
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Résumé:
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and
the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees.
Will LEAP (Language Enabled Application Platform) produc (...)
Extrait du document concernant
companies using crm:
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and
the effectiveness of emp...
Date publiée:
2003-05-17
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Résumé:
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important
to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success
through its existing customer base will testify to the reliabi (...)
Extrait du document concernant
companies using crm:
When it comes to touting 200 product enhancements, what JD Edwards is saying is that ease of integration is important to mid-market
companies b...
Date publiée:
2003-04-01
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Résumé:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extrait du document concernant
companies using crm:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Date publiée:
2009-09-04
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Résumé:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and integrate industry-specific CRM solutions. (...)
Extrait du document concernant
companies using crm:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and int...
Date publiée:
2000-05-31