-
摘要:
To be reliable, cost and profitability analysis must be underpinned with an activity-driven view of how an organization’s
products, customers, and channels consume resources and incur costs. However, activity-based costing (ABC) contributes to
more reliable customer, product, and channel profitability (...)
相关的摘录
customer analytics:
Implementing Customer, Product, and Channel Profitability Analytics. Source: Business Objects.
Document Type: White Paper Description ...
发表于:
2010-03-11
-
摘要:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response
to the increasing demand for single vendor solutions for operational and analytical CRM applications. This news comes less
than four months after E.piphany bought Octane Software to (...)
相关的摘录
customer analytics:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response to
the increasing demand...
发表于:
2000-10-05
-
摘要:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction. (...)
相关的摘录
customer analytics:
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally
available in December. ...
发表于:
2000-12-15
-
摘要:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
相关的摘录
customer analytics:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
发表于:
2000-11-02
-
摘要:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
相关的摘录
customer analytics:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
发表于:
2005-08-05
-
摘要:
Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be
challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media
analytics now offer retailers the ability to act on intell (...)
相关的摘录
customer analytics:
Improving Revenue and Customer Engagement with Social Media Analytics. Source: SAS. Document
Type: Case Study Description: Social ...
发表于:
2011-05-24
-
摘要:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
相关的摘录
customer analytics:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
发表于:
2002-12-21
-
摘要:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
相关的摘录
customer analytics:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
发表于:
2004-01-30
-
摘要:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
相关的摘录
customer analytics:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
发表于:
2006-08-17
-
摘要:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
相关的摘录
customer analytics:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
发表于:
2005-08-16
-
相关的摘录
customer analytics:
... Twitter RSS. Nov. 16. Medallia to Offer New Text Analytics Functionality to Its Customer
Experience Management Suite. Filed Under (Industry ...
发表于:
2010-11-16
-
摘要:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
相关的摘录
customer analytics:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider
LoudCloud and CRM analytics vendor E...
发表于:
2000-09-15
-
摘要:
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with business intelligence. Given that the market for analytical applications is estimated to mushroom at a compound
annual growth rate of 28 percent to more than $6 b (...)
相关的摘录
customer analytics:
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with busi...
发表于:
2001-02-27
-
摘要:
What are predictive analytics, and how are they used within business intelligence applications and for business performance
management? (...)
相关的摘录
customer analytics:
... a first-rate example of the application of analytics (specifically, predictive analytics)
in their identification of credit card risk, customer retention, and ...
发表于:
2009-09-11
-
摘要:
Siebel Systems is incorporating Informatica’s data integration platform into Siebel eBusiness Analytics 2000.3. The vendors
hope to use the integrated product to consolidate data into a 'comprehensive e-business data warehouse'. Have the vendors
found the e-business holy grail? (...)
相关的摘录
customer analytics:
... and expanded Siebel eBusiness 2000.3 application suite, Siebel eBusiness Analytics provides
executives and managers with insight into their customer base and ...
发表于:
2000-12-19
-
摘要:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
相关的摘录
customer analytics:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
发表于:
2000-10-18
-
摘要:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
相关的摘录
customer analytics:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
发表于:
2005-08-05
-
摘要:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics
to predictive analytics, and predictive analytics is emerging as a distinct new software sector. (...)
相关的摘录
customer analytics:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to
predictive analytics, ...
发表于:
2005-12-24
-
摘要:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
相关的摘录
customer analytics:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
发表于:
2005-08-12
-
摘要:
IBM's Entity Analytics Solution (EAS) enables organizations to identify and connect individuals based on collected data and
their associated data patterns. EAS is used primarily within governments and the financial and insurance sectors to detect
and prevent fraud. (...)
相关的摘录
customer analytics:
... will define master data management (MDM) and explain how customer data integration ...
understanding of how MDM and CDI differ from entity analytics, outline their ...
发表于:
2007-01-03