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Résumé:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
Extrait du document concernant
e crm its importance:
In CRM, and now e-CRM, its not about the technology, but about focusing
on the locus of importance around which CRM applications grew; namely, the...
Date publiée:
2002-06-22
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Résumé:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Extrait du document concernant
e crm its importance:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Date publiée:
2003-04-19
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Résumé:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Extrait du document concernant
e crm its importance:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Date publiée:
2005-08-16
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Résumé:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Extrait du document concernant
e crm its importance:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Date publiée:
2010-03-11
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Résumé:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Extrait du document concernant
e crm its importance:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Date publiée:
2004-01-31
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Résumé:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the
CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for
out there in the long run other than to find an honorabl (...)
Extrait du document concernant
e crm its importance:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that
the CRM point providers wi...
Date publiée:
2003-03-27
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Résumé:
The number of leads captured from conventional channels is steadily declining due to the increasing importance of web sites.
While Web analytic and e-mail marketing solutions provide useful data, they do nothing to capture leads. If there was a service
that could prospect all your web site visitors, woul (...)
Extrait du document concernant
e crm its importance:
... of leads captured from conventional channels is steadily declining due to the increasing importance
of web sites. While Web analytic and e-mail marketing ...
Date publiée:
2010-03-11
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Résumé:
According to silicon.com, a leading European IT TV News Service, European companies are realizing the importance of customer
oriented ERP applications and are set to dramatically increase their investment in related projects over the next two years. (...)
Extrait du document concernant
e crm its importance:
According to silicon.com, a leading European IT TV News Service, European companies are realizing the importance of customer
oriented ERP applicat...
Date publiée:
2000-12-25
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Résumé:
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial
mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like
Microsoft Great Plains, Best Software (formerly Sage S (...)
Extrait du document concernant
e crm its importance:
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial
mid-market leaders...
Date publiée:
2002-04-22
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Résumé:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Extrait du document concernant
e crm its importance:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Date publiée:
2003-03-28
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Résumé:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas. (...)
Extrait du document concernant
e crm its importance:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offer...
Date publiée:
2000-05-10
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Résumé:
PeopleSoft is currently developing the PeopleSoft Business Network (PSBN), which should incorporate business transactions,
knowledge and analytical tools within and beyond enterprise boundaries. PSBN and EPM initiatives have the potential to increase
revenues, however the coveted 50%+ annual growth is no (...)
Extrait du document concernant
e crm its importance:
PeopleSoft is currently developing the PeopleSoft Business Network (PSBN), which should incorporate business transactions,
knowledge and analytica...
Date publiée:
1999-09-01
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Résumé:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
Extrait du document concernant
e crm its importance:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go w...
Date publiée:
2001-09-05
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Résumé:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Extrait du document concernant
e crm its importance:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Date publiée:
2001-10-12
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Résumé:
By continuing to grow faster than many others, and by even reverting to profits, IFS has been defending the pride of quite
beleaguered Tier 2 & 3 applications vendors. However, the bigger vendors will sell their aspirations dearly, and IFS still
has a long way to go to achieve full-fledged credibility in (...)
Extrait du document concernant
e crm its importance:
By continuing to grow faster than many others, and by even reverting to profits, IFS has been defending the pride of quite
beleaguered Tier 2 & 3 ...
Date publiée:
2001-09-28
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Extrait du document concernant
e crm its importance:
Aug. 03. The Importance of Setting Up an Origin Management Program. Filed Under (Industry Observation) by
Guest Blogger (see bio) , Anne van de ... E-mail (private): ...
Date publiée:
2009-08-03
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Résumé:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Extrait du document concernant
e crm its importance:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Date publiée:
2010-03-11
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Résumé:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Extrait du document concernant
e crm its importance:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Date publiée:
2004-11-09
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Résumé:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Extrait du document concernant
e crm its importance:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Date publiée:
2000-05-03
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Résumé:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises.
While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover. (...)
Extrait du document concernant
e crm its importance:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product tha...
Date publiée:
2002-11-26