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Abstract:
During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had
the opportunity to evaluate and compare the offerings of four top vendors. Each vendor’s offering differed in such areas
as functionality, flexibility, process fit and ease of use. (...)
Excerpt related to
erp customer service part 1:
During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had
the opportunity to evalu...
Published:
2001-11-19
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Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
erp customer service part 1:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
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Abstract:
Proving that a lack of size can be compensated with a savvy value proposition, Adonix, until recently a quiet French ERP
provider, keeps on delivering pieces of its strategy to further establish itself internationally, despite a harsh and hostile
environment. (...)
Excerpt related to
erp customer service part 1:
Proving that a lack of size can be compensated with a savvy value proposition, Adonix, until recently a quiet French ERP provider,
keeps on delive...
Published:
2002-08-20
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Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
erp customer service part 1:
... consumer goods, etc.) and excellent customer support ... planning,
engineering, finance, sales, service, collaboration and ... well beyond the traditional
realm of ERP. ...
Published:
2002-04-03
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Abstract:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications map. However, we believe Baan’s path to full recovery will be quite thorny. Part 1 discusses Baan’s
history and where it is headed under Invensys. (...)
Excerpt related to
erp customer service part 1:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications...
Published:
2000-11-29
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Abstract:
Like most of its peers, J.D. Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications.
The company has also differentiated itself from competitors by embedding Enterprise Application Integration (EAI) into its
OneWorld product. While J.D. Edwards' move into the EAI (...)
Excerpt related to
erp customer service part 1:
Like most of its peers, JD Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications.
The company has als...
Published:
2000-11-08
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
erp customer service part 1:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Street praises the vendor’s new product initiatives and its strong first quarter results and optimism for the future,
its direct competitors are far from feeling (...)
Excerpt related to
erp customer service part 1:
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases.
While Wall Stree...
Published:
2001-06-26
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Abstract:
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial,
manufacturing, distribution, and human resources/payroll. This note identifies current trends in the ERP market that we believe
are the direct consequence of vendors’ attempts (...)
Excerpt related to
erp customer service part 1:
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial,
manufacturing, distrib...
Published:
2000-05-03
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Abstract:
Epicor Software is one of the first vendors and possibly the only mid-market vendor able to natively embrace customer and
supplier activities tied to a core transactional back-office system. Fiscal 2001 will prove to be very challenging for Epicor
Software and we believe the next 18 months will be the c (...)
Excerpt related to
erp customer service part 1:
Epicor Software is one of the first vendors and possibly the only mid-market vendor able to natively embrace customer and
supplier activities tied...
Published:
2001-03-30
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Abstract:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former
ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives? (...)
Excerpt related to
erp customer service part 1:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to
former ERP stardom given the...
Published:
2002-02-18
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Abstract:
IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office
to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements.
We’ll see if they’ve got the stuff to do it. (...)
Excerpt related to
erp customer service part 1:
IFS arrived over five years ago on US shores, with a Christmas-bag full of software components that run from the front-office
to back-office and...
Published:
2001-10-22
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Abstract:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design,
production, sales, and management information syste (...)
Excerpt related to
erp customer service part 1:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For i...
Published:
2004-02-11
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Abstract:
Contrary to what vendors may contend, not all of them are able to provide an effective out-of-the-box solution that satisfies
the critical requirements of an organization. In this case study from a recent selection engagement for an ETO mid-size manufacturer,
we assess Oracle, J.D. Edwards, SAP, and IFS (...)
Excerpt related to
erp customer service part 1:
Contrary to what vendors may contend, not all of them are able to provide an effective out-of-the-box solution that satisfies
the critical require...
Published:
2001-12-12
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Abstract:
Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces. (...)
Excerpt related to
erp customer service part 1:
Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.
Published:
2001-09-20
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Abstract:
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial
mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like
Microsoft Great Plains, Best Software (formerly Sage S (...)
Excerpt related to
erp customer service part 1:
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial
mid-market leaders...
Published:
2002-04-22
-
Abstract:
2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring.
After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going
back to its roots, and with a determination to sustain (...)
Excerpt related to
erp customer service part 1:
... manager and employee self-service, training administration ... and
marketing automation, and customer support services ... add-on to Infinium's original
ERP modules, it ...
Published:
2002-05-28
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Abstract:
Adonix often comes ahead of larger global players in terms of functional fit, pricing, and understanding of the local requirements
in the distribution area. (...)
Excerpt related to
erp customer service part 1:
Adonix often comes ahead of larger global players in terms of functional fit, pricing, and understanding of the local requirements
in the distribu...
Published:
2002-03-13
-
Abstract:
Like most of its peers, J.D. Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications.
The company has also differentiated itself from competitors by embedding Enterprise Application Integration (EAI) into its
OneWorld product. While J.D. Edwards' move into the EA (...)
Excerpt related to
erp customer service part 1:
Like most of its peers, JD Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications.
The company has als...
Published:
2000-11-09
-
Abstract:
Organizations today realize that although strategies focusing on outsourcing transportation, e-business and new distribution
models are important, these are all secondary in relation to what lies at the heart of any supply chain: INVENTORY. Although
firms have invested significantly in ERP and MRP syste (...)
Excerpt related to
erp customer service part 1:
Organizations today realize that although strategies focusing on outsourcing transportation, e-business and new distribution
models are important,...
Published:
2003-04-05