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Résumé:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence,
for complex selections like in the case of ent (...)
Extrait du document concernant
feature function of crm:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate...
Date publiée:
2003-10-27
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Résumé:
RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus
old fashioned. However, users want and need an inventory or check lists of the functions to understand if the business process
will work. One always has to start from somewhere, and t (...)
Extrait du document concernant
feature function of crm:
RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus
old fashioned. However, ...
Date publiée:
2003-10-28
-
Résumé:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence,
for complex selections like in the case of ent (...)
Extrait du document concernant
feature function of crm:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate...
Date publiée:
2003-10-27
-
Résumé:
Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise
package has to a degree, become a routine occurrence in the life of an IT organization. Recently however, there has been much
noise created by some pundits and vendors belittlin (...)
Extrait du document concernant
feature function of crm:
Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise
package has to a d...
Date publiée:
2003-10-25
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Résumé:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Extrait du document concernant
feature function of crm:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Date publiée:
2001-12-28
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Résumé:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Extrait du document concernant
feature function of crm:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Date publiée:
2001-12-28
-
Extrait du document concernant
feature function of crm:
... Oracle, IBM DB2, MySQL and Microsoft SQL Server (again, Microsoft Dynamics CRM supports
only SQL Server); A right-priced and better feature/function match-up ...
Date publiée:
2008-01-28
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Résumé:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Extrait du document concernant
feature function of crm:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Date publiée:
2000-05-18
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Résumé:
All the recent management trends from Continuous Improvement to Business Process Re-engineering have had the same issue we
see with E-Business. They have enterprise-wide implications and tend to become part of the corporate department that started
the initiative. This article recommends a more strategi (...)
Extrait du document concernant
feature function of crm:
... Many companies separated their early organizational effort in e-business from the traditional IT function.Often,
a company's Web presence was developed and ...
Date publiée:
2003-07-05
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Résumé:
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently
even the needs of a single business process, so multiple applications must work together to support business processes. (...)
Extrait du document concernant
feature function of crm:
... It shouldn't matter to them that taking an order from their customer starts in the CRM
system, accesses the custom pricing algorithms in the legacy COBOL ...
Date publiée:
2003-02-27
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Résumé:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Extrait du document concernant
feature function of crm:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Date publiée:
2004-09-09
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Résumé:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Extrait du document concernant
feature function of crm:
... Regardless of the type of function, all business processes are built around the ...
However, with respect to more "extrovert" applications like SCM and CRM, it is ...
Date publiée:
2004-05-18
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Résumé:
Microsoft Business Network (MBN) has the potential to deliver the never really (or hardly ever) realized benefits of early
dot-com era Internet trading exchanges or networks that could reasonably and effectively link customers to their trading partners. (...)
Extrait du document concernant
feature function of crm:
... Solutions (MBS) division previewed upcoming versions of its enterprise resource planning (ERP) and customer
relationship management (CRM) solutions: MBS Axapta ...
Date publiée:
2004-09-02
-
Résumé:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Extrait du document concernant
feature function of crm:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Date publiée:
2004-09-09
-
Résumé:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Extrait du document concernant
feature function of crm:
... Regardless of the type of function, all business processes are built around the ...
However, with respect to more "extrovert" applications like SCM and CRM, it is ...
Date publiée:
2004-05-18
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Résumé:
Three minutes of labor from purchase requisition to invoice payment; fully executed due diligence; commitment authorization
and no delays. That is the promise of e-procurement and the potential is there for the taking - but not without risk. Extensive
preparation is necessary and full integration with r (...)
Extrait du document concernant
feature function of crm:
E-Procurement Is Not Electronic Purchasing - Part II. J. Dowling - November 14, 2000. Comments: 0. Read Comments E-Procurement
Is Not Electronic Purchasi.
Date publiée:
2000-11-14
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Résumé:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Extrait du document concernant
feature function of crm:
User-Focused Design Principles Shape the Customer Experience. Michael Ryan - January 18, 2002. Comments: 0. Read Comments
Introduction. ...
Date publiée:
2002-01-18
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Extrait du document concernant
feature function of crm:
... three vendors who market the same type of solution (ERP or CRM or business ...
For each feature function, the choice of vendor responses are: supported out of the ...
Date publiée:
2007-11-06
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Résumé:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to
look for there in the long run. (...)
Extrait du document concernant
feature function of crm:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, in...
Date publiée:
2003-03-10
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Résumé:
While on the surface, there are few economic or strategic reasons for organizations to persist with electronic data interchange
(EDI), many seem reluctant to adopt the alternative at this stage. In fact, there has been almost negligible growth in the
number of organizations replacing their EDI-based sy (...)
Extrait du document concernant
feature function of crm:
... Solutions (MBS) division previewed upcoming versions of its enterprise resource planning (ERP) and customer
relationship management (CRM) solutions: MBS Axapta ...
Date publiée:
2004-09-03