"Premise PBX Checklist: What to ask before you buy"

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"In the face of this constant change, Tippit helps thousands of real phone system buyers make better decisions every day. We also help buyers assess vendors who can solve their specific business problems. Tippit's ability to track and measure the Telephony buyer's research, evaluation and purchase habits provides a fascinating look into the Telephony market."
Source : Tippit

Resources Related to Voice over Internet Protocol (VOIP):

• Voice over Internet Protocol (VOIP) (Wikipedia)

Premise PBX Checklist

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Before talking to a premise PBX provider, you will need to know the following about your current situation:

• How many employees are in your organization?
• How many locations do you have that need VoIP service?
• How many remote or mobile users do you have that will not have a local voice?
• What are your current broadband connection details - bandwidth, type, lines and so on. Make sure to have as much information available as possible, including your supplier and level of service.
• What is your current network load and available unused bandwidth? Your provider may want to test your network to determine this information for themselves, and if you don't have enough you may need a network or broadband upgrade.
• What type of servers does your system run on? Your service provider may need manufacturer, model number and, most importantly, operating system details.
• What are your existing phone system details? Manufacturer, number of lines, connections and so on.
• Will you need to or want to keep existing lines?
• Will you only be upgrading part of your organization?
• What is your budget? What are your total project cost limits and target cost per month per user?
• What is your mix of calling? Average amount of internal, local, long distance and international calls per month. If you don't know, have a few months of current phone bills handy.
• What is your percentage of inbound versus outbound calls?

Be sure to specify your business requirements up front and make sure you know which you are prepared to drop in return for a lower cost. In practice, you are likely to have a few business-critical features in mind that, along with basic phone features, are must-haves. Everything else will be optional, but keep an eye to the future if possible.

Typical issues that change costs involve:

• Do you need an incoming 800 number?
• Do you have a receptionist/phone operator or do you want an auto-attendant?
• Do you need to be able to make conference calls? How large, how many and across how many locations?
• Do you need a call center?
• Do you need integrated voice response (voice menus)?
• Do you have someone available to manage the system for your employees or are they going to have to do it themselves?
• Do you need to integrate with Outlook or other voice systems?
• How fast are you going to need to grow the system and how frequently?
• What level of service and SLAs (service level agreements) do you need?

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