Welcome to the CRM Showdown:
Microsoft Dynamics CRM vs. NetSuite CRM+ Larry Blitz
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com. 記事を読む
How to Measure Customer Satisfaction Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system. 記事を読む
Front-office Lean—Taking Lean Manufacturing Beyond the Shop Floor Gregory Romanello
Lean manufacturing practices are employed to some degree on almost every manufacturing floor, but many companies aren't realizing the real benefits of lean by bringing lean to their front-office operations. Here are a few tips on lean office operations. 記事を読む
A Veteran Mid-market ERP Vendor with a Pragmatic Vision Chimes In P.J. Jakovljevic
Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on market trends, SYSPRO takes part in our ongoing question-and-answer series, where the vendor responds from the viewpoint of a mid-market veteran. 記事を読む
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