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Amdocs Overhauls Its Marketing
P.J. Jakovljevic
2005年8月3日
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.
Maintenance Scheduling 101
Lorne MacDonald
Many organizations have tried to address their maintenance scheduling woes by introducing new and sometimes very advanced technologies. The reality is that trying to automate something that's broken will cause even more frustration and finger-pointing.
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Lean Asset Management--Is Preventive Maintenance Anti-Lean?
Olin Thompson
How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate the cost of failure in terms of both not meeting business objectives and any extra cost due to the need for unplanned or even emergency repairs.
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Maintenance Software--How to Negotiate Successful Contracts with CMMS Vendors
David Berger
When negotiating a contract with a computer maintenance management system (CMMS) vendor the guiding principals and definition of the project must first be determined. Deliverables, pricing options, payment terms, continuance, product and service quality, and liabilities are additional areas that must be considered in negotiations.
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Continuous Improvement Offers CMMS Maintenance Benefits
David Berger
Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process’ problem. Critical success factors for the effective use for the CMMS involves clear support from management and measurable drivers involving time, quality, and cost.
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