How to Measure Customer Satisfaction
(顧客の満足度を測るには)
Murali Chemuturi
こんにちは！TEC日本スタッフの「かえで」です。みなさん、ITの英語記事を原文で読んだことはありますか？毎日、ビジネスの世界は目まぐるしく変化しています。そんな中、今日来た世界のニュースを今日読めるようになりたいものですね。今年こそはハイテク英語を「かえで」と一緒にマスターしませんか。ITの英語記事に解説を交えながら読み進められるようにデザインしました。ぜひ、参考にしてください！
さて、第7回目の「かえで」お薦めのレポートは、サービス業のニーズを満たすことのできるERPソフトを検討した英語記事を取り上げました。今日のお薦めは企業向けソフトウェアの導入の際に使ってはいけない手法をテーマにした英文記事です。なお、アクセント（強勢）に注意したい英単語には音節に印をつけました。「 ́ 」は第１アクセントを示し、「 ̀ 」は第2アクセントを示します。
記事を読む
How to Measure Customer Satisfaction Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system. 記事を読む
A Guide to Software Test Tools James Lyndsay
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may be your only practical way to be confident that you've got just what you paid for. From gathering the initial requirements to supporting the system after it has been deployed, test tools are available to support all phases of a project. This article looks at the ways that test tools can be used to design, code, and (of course) test a system. 記事を読む
Function Points: Are They Really the Right Unit of Measure for Software Sizing? Murali Chemuturi
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed in the 1970s, are they not now outdated for today’s event-oriented programming and multi-tiered software architectures? 記事を読む
Should North Americans Send More Software Development Work to China? Yu (Kurt) Chen
This article discusses the risks and opportunities related to outsourcing software development to China. It concludes that China, as an outsourcing destination, has different risk exposures in comparison with India. However, going to China may also bring opportunities considering the pressure of further cost reduction that North Americans are facing and the booming domestic demands of the Chinese market. 記事を読む
Productivity for Software Estimators Murali Chemuturi and Sarada Kaligotla
Presently, software estimation is considered to be an art rather than a science. At the heart of this perception is the lack of understanding of the concept of "productivity." This article attempts to provide insight into the concept of productivity. 記事を読む
Criteria for Selecting a Software Estimation Tool Murali Chemuturi
A plethora of software estimation tools are available, each claimed to be better than the others, thereby confusing prospective buyers. An effective tool ought to provide for all four aspects of software estimation, namely, size, effort, cost, and schedule. 記事を読む
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