Friday September 4, 2009 | Spotlight on CRM | Vol.2 Issue 37
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Enterprise Feedback Management (EFM): Getting Meaningful Customer Research
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Doing market research or getting feedback from your customers can be vital to your company's success, but conducting surveys with the public can be a tricky business. Today's feature blog post looks at the basics of working with surveys, as well as the benefits of using an enterprise feedback management (EFM) solution.
Today, customers demand information—and satisfaction—via a number of different channels: telephone, Internet, retail kiosks, instant messaging, text messaging, and e-mail. In today's feature article, find out how a service resolution management (SRM) solution can help get your customers the right information at the right time, through whatever channels the customer chooses.
To find out how you can implement a CRM solution that your salespeople will actually want to use—one that truly fits their needs—check out today's feature white paper. |
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Read the blog post: Customer Feedback Management
Read the article: Bolstering the Call Center with Service Resolution Management Processes
Read the white paper: Using CRM to Sell More
Compare CRM Solutions
To compare CRM solutions based on your organization's needs and characteristics (size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately
Compare CRM solutions now
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Attend the APICS 2009 Preview Webinar Series: Free Educational Event
Preview the education offered at the 2009 APICS International Conference & Expo in Toronto, Ontario (Canada), from October 4 to 6, by attending the APICS 2009 Preview Webinar Series. Gain access to insights and education from presenters on lean for materials managers, managing inventories in todays economy, and more.
Register today.
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SumTotal Customers to Receive $30,000 Credit toward Learn.com Products and Services
Sunrise, FLA – Learn.com, the leader in on-demand workforce development and productivity, announced today that the company has re-launched its Conversion Allowance Program (CAP) to assist concerned SumTotal customers. SumTotal Systems was recently delisted from the NASDAQ stock market after its acquisition by a private equity organization.
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Interview Explores Pharmaceutical ERP Software Criteria for Manufacturers
Wayne, PA – Future Pharmaceuticals magazine recently released a podcast interview with Jay Deakins, president of pharmaceutical enterprise resource planning (ERP) software provider Deacom, Inc., which examines the selection, implementation, and business process control benefits of using a single, fully integrated ERP system for pharmaceutical manufacturing.
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The VAR Community Presents the 5th ERP Vendor Shootout: Baltimore, Maryland (US), September 24 to 25, 2009
The ERP Vendor Shootout™, hosted by the value-added reseller (VAR) community and moderated by Technology Evaluation Centers, is a one-of-a-kind opportunity for midsize enterprises to see the best enterprise software solutions in the world all in one place, all at the same time. Geared toward enterprise resource planning (ERP) selection teams and decision makers for companies with manufacturing, distribution, or project-oriented requirements, the ERP Vendor Shootout is ideal for businesses that are budgeting for ERP software or currently evaluating ERP solutions.
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