Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+

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Welcome to the CRM Showdown:
Microsoft Dynamics CRM vs. NetSuite CRM+

I'm Larry Blitz, editor of TEC's Vendor Showdown series. Today's Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at .

Introduction

With CRM so closely bound up with revenue generation, companies are always looking for ways to strengthen their CRM programs and initiatives. So we thought it would be a good time to take a close-up look at two popular mid-market CRM solutions from two well-known CRM vendors.

Microsoft needs no introduction. As the world's largest software vendor, the Microsoft name is familiar to just about anyone who uses a computer. NetSuite, co-founded by Oracle's Larry Ellison, is a pioneer in web-based, on-demand business software that includes CRM, ERP, and accounting.

So who came out on top when we put Microsoft Dynamics CRM and NetSuite CRM+ head-to-head in a contest based on pure CRM functionality? You can find the results below.

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A Parts: 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1

B Parts: 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1

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© 2009 Technology Evaluation Centers Inc.
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