I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.
How to Measure Customer Satisfaction Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction… Read Article…
Front-office Lean—Taking Lean Manufacturing Beyond the Shop Floor Gregory Romanello
Lean manufacturing practices are employed to some degree on almost every manufacturing floor, but many companies aren't realizing the real benefits of lean by bringing lean to their front-office operations. Here are a… Read Article…
A Veteran Mid-market ERP Vendor with a Pragmatic Vision Chimes In P.J. Jakovljevic
Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on market trends, SYSPRO takes part in our ongoing question-and-answer series, where the vendor… Read Article…
Leveraging 3-D for Sales Automation Wayne Thompson and Christina Park
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s… Read Article…
The Basics of Quote-to-order Systems P.J. Jakovljevic
Global competition means more choice for consumers and increasing customer demands. Manufacturers and distributors must develop a better understanding of what customers want so that they can configure, produce, and… Read Article…
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