http://www.technologyevaluation.comTechnology Evaluation Centers - News Analysis and Research. Technology Evaluation Centers Inc. (TEC) is the impartial advocate for end users and purchasers of enterprise software solutions. It has aided IT professionals with software selection since 1993.Copyright 2013 Technologyevaluation.com. All rights reserved.TEC was honored as a 2012 laureate of the l’Association pour le développement de la recherche et de l’innovation du Québec (ADRIQ) Prix Innovations in the category of a collaborative project. http://www.technologyevaluation.com/about-tec/press-room/news-and-press-releases/prix-innovation-ouverte-2012-bombardier-transport-34296/1/3/2013 5:44:00 PM Technology Evaluation Centers (TEC) has released its latest Customer Relationship Buyer’s Guide: Innovations in CRM. Produced by TEC research analysts, this comprehensive buyer’s guide provides an up-to-the-minute look at the major trends that are revolutionizing the world of CRM: cloud computing, social media, collaboration tools, mobile technology, and extended CRM functionality. Along with the vital facts on CRM features and benefits buyer require to make good, informed decisions on CRM, the guide also lays out the pros and cons of each key area of innovation—and uses real-life examples to show how companies are using innovations in CRM to successfully attract and retain customers.http://www.technologyevaluation.com/about-tec/press-room/news-and-press-releases/tec-s-latest-crm-buyer-s-guide-highlights-game%2dchanging-innovations-26540/1/11/2012 4:09:00 PM