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Over 850,000 IT professionals subscribe to TEC News for research and analysis. Published every Monday, Wednesday, and Friday, TEC News contains analyst research, white papers and case studies, industry news, and live event listings. Articles cover a variety of topics, including enterprise trends, market news, management information, and product and vendor reviews.
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| December 31, 2008 |
3 Ways to Manage Risk and Prevent Fraud with Your ERP System
You can’t avoid risk when doing business, but you can manage it intelligently. And technology can play a major role. In today’s feature article, you’ll find three practical approaches you can take to protect your company’s assets through its ERP system.In today’s feature white paper, you’ll find 10 key questions to ask your finance and accounting software vendor before you buy a new ERP system. With so many vendors clamoring for your business, the answers to these questions will help you get the ERP system that genuinely fits the needs, business processes, and priorities of your organization. One of the vendors you could end up directing those 10 questions at is SYSPRO, a mid-market ERP vendor bridging the gap in offerings between the “early adopter,” visionary-type buyer group and the more pragmatic, “early (market) majority”-type buyer group. Here’s a question and answer session in which SYSPRO expands on its unique vision of the future.
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| December 29, 2008 |
How to Avoid the Leading Cause of IT Project Failure
It’s no secret that more than 70 percent of IT projects are unlikely to succeed. The question is why? And what can you do to avoid being another statistic in the long, sobering history of failed IT projects?
It turns out that the answer is no mystery, as you’ll discover in today’s feature executive brief. Here you’ll find out about the single biggest cause of IT project failure, and the tools you can employ to make sure your organization isn’t the next to fall victim. If your aim is to avoid the mistake that has been the ultimate undoing of so many organizations' IT projects, Taking Measure for True Success: How to Choose Software that Meets Your Needs is required reading. Download your PDF copy today.In today’s feature case study, you’ll discover how a scalable ERP solution enabled a growing, high-volume distributor to take orders off the Web, improve customer service by providing key information to sales representatives in the field, and update inventory levels in real time—all the while adding 100 new accounts to their customer base. If you’re not entirely clear on the differences between discrete, process, and mixed-mode manufacturing, today’s feature blog post will help set you straight. Click here to learn about the differences that help define them, and the major characteristics that make each type of manufacturer unique.
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| December 26, 2008 |
Guides to Business Intelligence and Business Performance Management
Not quite sure what OLAP cubes, dashboards, and data mining and warehousing are? Or exactly why you should care? They’re all components of business intelligence (BI) software—indispensable if you want to make faster, better business decisions. In this guide to BI, you'll find out what it's all about, how it works, and how BI can help you stay competitive in today’s fierce, take-no-prisoners economy.Because BI and business performance management (BPM) are so closely related, you may be unsure of the differences between them. In this straightforward guide to BPM, you’ll learn more about BPM’s components, how they link up, and the way in which this business-oriented application of BI can optimize business performance and help drive corporate strategy. An ERP system alone will not deliver significant return on investment (ROI), as many midsized businesses are learning the hard way. The real ROI comes from employing a BI solution that allows you to use your ERP data in a meaningful way. Here’s a look at five building blocks you need to have in place so that your BI deployment is both successful and profitable.
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| December 24, 2008 |
Optimizing Your Process ERP System
For growth-oriented process manufacturers, an ERP system serves as the central command and control hub, but the IT infrastructure doesn’t end there. Today’s feature blog post looks at the range of solutions you can deploy to optimize your process ERP capabilities: everything from CRM to SCM, to sales force automation and more.With the ERP system serving as the IT heart of a process manufacturing operation, it’s absolutely crucial that you get a system that meets your company's special needs. Today’s feature white paper gives you a guide to the questions you need to ask—and the issues you need to look at—before you commit to a new process ERP system. Find out how attribute-based demand planning, essentially a method of lean inventory management, can enable you to reduce inventory levels and supply chain connections, resulting in lower manufacturing costs and higher levels of customer satisfaction. It’s in today’s feature article.
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| December 22, 2008 |
Buzzwords, Swear Words, ERP, and You
Had it with software buzzwords? Wondering which ones made the list of the top ten most confusing high-tech buzzwords of 2008? Can’t imagine how quotes from the late, great comic George Carlin can help set you straight on ERP software selection? Well, don’t go anywhere, we have an amusing, off-beat—and at the same time, rather helpful—blog post for you to check out. You’ll find it right here.And speaking of buzzwords, ever wonder if IT white papers sometimes contain a group of buzzwords that the vendor might, just might, be including to try and bamboozle you? Or could that just be your imagination at work? Our take on the truth of the matter is revealed here. On a more serious note, today's feature white paper shows how you can run a better operation by maximizing your inventory management system and maintaining accurate stock balances.
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| December 19, 2008 |
TEC's 2008 Vendor Wrap-up
With this year nearing its end, TEC's research analyst group takes a look back on the vendor highlights of 2008. Here's our wrap-up of the most noteworthy enterprise apps to hit the market this past year, as well as ten of the newest vendors to TEC's roster of enterprise solutions.
For a look at all the improvements in TEC's flagship software comparison tool, eBestMatch—which allows you to compare enterprise software side-by-side, down to the minutest level of detail—check out today's feature blog post.
Today's feature white paper offers you an in-depth look at at Microsoft® Exchange Server 2007—including features and capabilities for tightening security, improving regulatory compliance, maximizing availability, and boosting productivity.
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| December 17, 2008 |
Honda and Sony Sell Big in the US: Why Not Japanese Software?
The US has a love affair with Japanese products—witness the boatloads of digital cameras, big-screen TVs, and video games washing onto American shores daily. But when it comes to software, Americans give Japanese vendors the cold shoulder instead. Today’s feature blog post looks at that curious situation, and also at the efforts Japanese planning and scheduling vendor Asprova is making to gain a real foothold in the US market.For an in-depth product review of ActiveBatch v7 job scheduling software, check out today’s second feature blog post. Finally, to help you make sure you get the job scheduling software that best meets your company’s needs, here’s a detailed checklist of job scheduling evaluation criteria.
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| December 15, 2008 |
Social Networking in Talent Management
Measuring the size of software by function points (FP) methodology dates back to the days of COBOL in the 1970s. But with the advent of end-user computing (EUC), graphical user interfaces (GUIs), relational database management systems (RDMSs), and web applications, is FP methodology still the way to go? Are there better ways to measure the size of modern software? Find out in today’s feature article.Whether you’re buying or developing software, test tools help you get the most from your investment. Here’s a complete guide to software test tools—including vendors, the test tool market, and the different kinds of test tool applications. Enabling security in the software development cycle is better than dealing with it down the road. In today’s feature white paper, you’ll learn all about software security quality assurance, and how to avoid getting locked into a game of security vulnerability catch-up.
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| December 12, 2008 |
PLM for Small and Midsized Businesses
Small and midsized businesses can now enjoy all the financial and productivity benefits of product lifecycle management (PLM). But how should you approach a PLM solution—all at once or in steps? What are the problems you’re likely to encounter? What are your options in terms of on-premise, hosted, and open source PLM solutions? You’ll find the answers to these questions and more in today’s feature blog post.No longer the exclusive domain of manufacturers, today’s second feature blog post looks at how retailers and service providers are also in a position to enjoy the benefits of a PLM solution. In today’s feature white paper, discover how the 2007 Microsoft Office System can help manufacturers drive product innovation, provide the best possible customer experience, and improve operational performance.
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| December 10, 2008 |
Money-making CRM Buzzwords and Trends
If IT buzzwords usually make your eyes glaze over, here are some you’ll want to pay attention to. They’re the latest customer relationship management (CRM) buzzwords, and they can actually make you money! And included with these handy words and phrases that point the way to increased sales and revenues, are some hot CRM trends to put it all into perspective.While there are good CRM buzzwords, there are also the bad: the ones that mostly serve to confuse—or worse—actually mislead you. Here are the five worst CRM buzzwords, and why they should be forever banished from the CRM lexicon. Best-in-class companies are boosting their bottom lines by improving sales effectiveness and productivity—and you can too. Learn from the world’s best at bringing in the bucks, in today’s feature white paper.
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| December 8, 2008 |
The ERP Ecosystem
The global adoption of IFRS (International Financial Reporting System) means the US will eventually cease using GAAP (Generally Accepted Accounting Principle) in favor of this new international accounting standard. In today’s feature blog post, you’ll learn about the history of IFRS and its advantages over GAAP. You’ll also learn about XML (extensible markup language), and XBRL, the XML language created specifically for IFRS.The Sarbanes Oxley act requires the segregation of certain key duties to prevent unrestricted control over any transaction or group of transactions. To help you understand the potential areas of conflict, TEC has created a SOX Segregation of Duties Matrix. Click here for your Excel copy. In today’s feature white paper, find out how you can interface Web service with other applications from Siebel 7.8 or 8.0 without writing a single line of code.
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| December 8, 2008 |
Understanding the Switchover from GAAP to IFRS
The global adoption of IFRS (International Financial Reporting System) means the US will eventually cease using GAAP (Generally Accepted Accounting Principle) in favor of this new international accounting standard. In today’s feature blog post, you’ll learn about the history of IFRS and its advantages over GAAP. You’ll also learn about XML (extensible markup language), and XBRL, the XML language created specifically for IFRS.The Sarbanes Oxley act requires the segregation of certain key duties to prevent unrestricted control over any transaction or group of transactions. To help you understand the potential areas of conflict, TEC has created a SOX Segregation of Duties Matrix. Click here for your Excel copy. In today’s feature white paper, find out how you can interface Web service with other applications from Siebel 7.8 or 8.0 without writing a single line of code.
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| December 5, 2008 |
Success Factors for Customers, Vendors, and Consultants in an ERP Project
With at least two, and often three parties involved in an enterprise resource planning (ERP) project, customers, vendors, and consultants must each understand—and deliver on—their own unique set of success factors. Today’s feature article looks at these success factors, and how they can mesh so that the project not only succeeds, but that the customer, vendor, and consultant all emerge as winners.As industry pros know, IT project failure is shockingly common—and there’s one leading cause in the vast majority of cases. Discover what that cause is, and what your organization can do to avoid it, in today’s feature executive brief. In today’s feature blog post, TEC’s analysts look at the basics of ERP data mining: what it is, what it’s used for, who uses ERP data mining, and how it can benefit your business.
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| December 3, 2008 |
On-demand Manufacturing: Running Lean and Mean in Hard Times
As if cutthroat global competition wasn’t enough to put the squeeze on small to midsized manufacturers, along comes the worst economic crisis in living memory to make a difficult situation worse. One way to fight back—and win—is to run a lean, on-demand manufacturing operation and supply chain. Find out why lean works, the challenges you must overcome to achieve it, and the tools available to assist you. It’s all in today’s feature report.What are the five keys to becoming a world-class distributor? Today’s feature white paper spells them out for you. In a down economy, everyone wants to control spending and cut costs without reducing operational effectiveness. Here’s how some Fortune 1000 experts suggest you go about it.
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| November 28, 2008 |
Inventory Optimization, 3-D Sales Applications, and Quote-to-Order Basics
If you want a quick return on investment (ROI) from your enterprise resource planning (ERP) system, the surest way to get it is through inventory optimization. The problem is, many companies don’t want to kick in the (relatively) few extra dollars it takes to get a dedicated ERP inventory optimization module. Find out why that can be a big mistake in today’s feature white paper.Thanks to the Internet, customers no longer have to rely on your salespeople for product information. So what can your salespeople do to fill that gap, engage the customer, and close the sale? It’s 3-D applications to the rescue, as you’ll discover in today’s feature article. In today’s second feature article, learn about the challenges involved in making the transition from mass production to mass customization, and how tools like quote-to-order can help you succeed.
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| November 26, 2008 |
TEC''s Most Popular Research Papers
Every now and then we like to present our readers with the most popular white papers, articles, and blog posts that we’ve published in the last little while. This is one of those moments. From how to effectively measure customer satisfaction, to what you should never do in a product demo, to a look at the basics of supply chain management, here are the research papers that have gotten the most thumbs up recently.
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| November 24, 2008 |
Discover a Human Capital Management Solution with the Power of Analytics
There’s nothing rare about finding an HR solution that includes human capital management (HCM). But it is unusual to find a vendor that has been able to take HCM’s core components—workforce planning, compensation management, and talent management—and add to them the power of analytics. Find out how veteran HR vendor, Ramco, has succeeded in taking HCM to the next level.Interested in reducing HR call volume and transaction costs, while improving workforce productivity, company data accuracy, and employee satisfaction and retention? Learn how in today’s executive guide to employee-self-service (ESS). If you still think HR is mostly about handing out gold watches and planning the company Christmas party, you may be surprised to discover an HR reality that is both highly diversified and critical to the company’s health and well-being.
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| November 21, 2008 |
Your Guide to Selecting Process ERP Software
According to our research, over 80 percent of enterprise software selection projects run over time and over budget. On top of this, once a selection has been made and the software implemented, over 50 percent of implementations fail to meet functional and cost expectations. Why? There are actually three reasons. Find out what they are, in today’s feature guide.If you’re comparing finance and accounting (ERP) software, here’s a good way to make sure you’re asking all the right questions. For a look at the challenges facing process manufacturers today—and there are many—we recommend today’s feature article.
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| November 19, 2008 |
Customer Service: Getting Yours from Routine to Top-notch
Everybody wants to deliver great customer service, but few actually succeed. If you want to go from being a wanabee to a pro when it comes to knowing and pleasing your customers, find out why measuring individual employee’s performance is the best way to get there.Customers and prospects want it. It can help vendors make sales. It’s relatively cheap and easy to do. So why don’t vendors put videos on their web sites to show end users and potential customers how their software really looks, feels, and works? Today’s blog post looks at that question from a frustrated end user’s point of view, something you can probably relate to. Your call center is often the only point of contact your customers have with your company—it’s your chance to either satisfy them or turn them off. Today’s blog post looks at how one call center set up its protocols to make sure that problems got solved, and that customers walked away satisfied from the experience.
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| November 17, 2008 |
Should You Outsource Software Development to China?
Many struggle with the question of whether or not to outsource their software development to China. Do the benefits really outweigh the risks? Is there a right way to approach an outsourcing arrangement with a Chinese developer? Why look to China when India is so well set up for software outsourcing? Find the answers to these questions and more in today’s feature article.For an in-depth look at outsourcing and supplier management at a global level—both blessings and curses—check out today’s second feature article. With small margins, stiff competition, and complex supply chains, original equipment manufacturers (OEM) have to carefully and efficiently manage their relationships with contract manufacturers if they expect to make a buck. Here’s how to turn those relationships into a win-win proposition.
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| November 14, 2008 |
How to Free Up Cash in the Current Global Credit Freeze
If you’re getting squeezed by frozen or expensive credit combined with declining sales, here’s a look at an innovative new inventory management program to help you quickly free up some badly needed cash, and lower the impact of the current global credit crunch on your supply chain.Outsourcing and offshore manufacturing can be a double-edged sword: efficient and profitable when everything goes as planned, a potential black hole for margins and profits when the unexpected happens. Here’s a look at a response management program that enables you to respond quickly and effectively to on-the-fly changes in your supply chain, resulting in improved operating peformance. Today’s interconnected global supply chains are more efficient, yet more at risk than ever before. A supply chain interruption ranging from supplier bankruptcies, to natural disasters, to geopolitical problems could shut your production down cold. Find out what you can do to assess your risk—and prevent the collapse of your supply chain—in today’s feature blog post.
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| November 12, 2008 |
The Benefits of Going All-Microsoft: Fact or Fiction?
The benefits most often cited for using all Microsoft software are the ease of user adoption, the safety of a big, powerful brand, and the virtual guarantee that technical support will always be there for you. They sound like compelling reasons, but how true are they? The answers are in today’s feature blog post—and they may surprise you.Here’s a look at Microsoft’s business solutions’ underlying platforms, including where they originated, which Microsoft solutions share the same platforms, and where Microsoft’s platform strategy is heading. It’s all in today’s second feature blog post, along with links for a free evaluation of a half-dozen Microsoft ERP and CRM solutions. Today’s feature white paper examines the benefits of running Dynamics CRM 4.0, Microsoft’s flagship customer relationship management (CRM) solution. See how you can save money on a CRM solution that extends Microsoft Outlook into a central location for all customer data, lead information, marketing pitches, and sales call information.
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| November 10, 2008 |
A Lighthearted Look at Software Selection
Now that all the wringing of hands and gnashing of teeth that comes along with a US presidential election is finally over, we thought you might be in need of a little comic relief.Here, then, are three lighthearted, tongue-planted-firmly-in-cheek looks at enterprise software—two that view software selection from, well, let’s just say, unusual angles, and one that pokes gentle fun at the often mind-bending language of white papers …
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| November 7, 2008 |
How Bad Can It Get? Challenges in the Distribution Industry
If you’re a manufacturer supplying Wal-Mart or other big-box retailers, you know how hard they can squeeze on price, payment terms, and distribution requirements. Add to that a weak economy, fluctuating fuel costs, and tighter credit, and the squeeze may be feeling more like a noose. So what’s a manufacturer to do? Today’s feature blog post offers some suggestions.Today’s feature case study looks at a midsized appliance manufacturer forced to implement a radio frequency identification (RFID) solution in order to meet Wal-Mart’s distribution requirements. It was a classic case of come through or lose the business. Here’s how they pulled it off. Today’s feature article gives you a closer look at the history, rise, and functionality of ERP-distribution software—a powerful combination of traditional ERP and supply chain management (SCM) designed to meet the complex needs of global manufacturing.
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| November 5, 2008 |
Focus on Healthcare: Electronic Medical Records
Since healthcare was such a major issue in the US elections, we thought it would be timely to take another look at electronic medical records (EMR).Today’s feature blog post gives you a look at some of the issues involved in switching over from paper-based patient records to an electronic system, as well as a list of questions to ask before you commit to an EMR solution. To get an overall grasp on the history of EMR, its benefits, and the challenges to an EMR implementation, check out today’s feature article. Find out about a 360◦ solution designed to help health plan providers increase sales by applying “best-selling” practices to every prospect, at every touch point, in the sales and marketing cycle. It's in today's feature white paper.
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| November 3, 2008 |
New Software Options for SMBs, Outsourcing, and More ...
IT managers at small to midsized business (SMBs) face vastly different responsiblities, challenges, and organizational realities from their big-corporation counterparts. Realizing this, software vendors have been coming out with solutions specially tailored to the SMB market. Today’s blog post gives you a look at some of the software choices available to SMB IT managers these days, including the seldom considered option of outsourcing. If you’re a software vendor dazzled by visions of penetrating the huge Chinese market—but are wary of the well-publicized risks and challenges—you might want to know how heavyweight SAP managed to pull it off. But don’t be put off by SAP’s size, even small to midsized vendors can adopt the same strategy for success, as you’ll discover in today’s feature blog post. IT outsourcing is smart business, but be careful, in many ways it can be like a marriage. In today’s feature white paper, you’ll learn about the most important thing you can do to ensure your IT outsourcing relationship lives happily ever after, instead of ending up in conflict and divorce.
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| October 31, 2008 |
Top 10 Ways Switching from GAAP to IFRS will Impact Your ERP System
The coming North American changeover from GAAP (Generally Accepted Accounting Principles) to IFRS (International Financial Reporting Standards) will most likely present a number of challenges for your company. Today’s feature blog post shows you the top 10 ways the transition from GAAP to IFRS will impact your enterprise resource planning (ERP) system.With so much riding on your company selecting the right accounting software, and with so many solutions to choose from, what should you base your decision on? Today’s feature white paper recommends you start with an understanding of both the strengths and weaknesses of your company’s financial information capabilities. Did you know that digital dashboards, browser-based accounting, and .NET technology allow you to get away from traditional reporting systems that produce endless pages on financial and business conditions after-the-fact? In today’s feature article, learn how you can get the financial information you need on the fly, without having to rely on static, often dated financial statements.
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| October 29, 2008 |
Building a More Efficient, Profitable, and Competitive Operation
Today’s newsletter is for companies like yours: the small to midsized businesses (SMBs) that are the backbone of the economy. We know it’s a hard slog right now. The business climate is tough and getting tougher.But today you have an advantage you didn’t have before—you have access to software solutions that, until recently, were beyond the reach of SMBs. To help you weather these difficult economic times, and emerge from them even stronger, here are five IT articles and white papers that show you the way to a more efficient, more competitive, and more profitable business operation.
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| October 27, 2008 |
Taking a Lesson from Big-box Retailers: The World’s Distribution Pros
Big-box retailers are pros at managing the almost mind-boggling complexity of ordering, tracking, receiving, distributing, and selling thousands of different products from all over the world. Interested to know how they pull it off? Hint: a lot of it turns on software solutions—interestingly, the same kinds of software that are available to you. Find out more in today’s feature blog post.It isn’t only big companies that can benefit from ERP finance and accounting solutions. Small to midsized businesses (SMBs) can also see their revenues increase, productivity go up, and costs go down with the right ERP solution. Here’s a handy, common-sense guide to understanding ERP from the SMB point of view: the ERP market, the benefits, the features, the costs, the vendors, and more. Creating one company out of two through merger or acquisition almost always requires you to migrate the two businesses into a common enterprise application. In these cases there’s a real need for speed—but can the implementation be done quickly? The answer is yes, sometimes in as little as nine weeks, as you’ll discover in today's feature white paper/case study.
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| October 24, 2008 |
Retaining Your Good Employees with Learning Management
The days when employees stayed with their employers for long periods of time are history. Now if you want your good people to stick around, you have to offer them a rewarding work experience—one that genuinely nurtures their career goals and aspirations. Click here to find out how you can use a learning management system (LMS) to deliver that experience and help prevent your good people from walking away.If you want your learning management program to succeed, you must understand that your company’s corporate culture can make all the difference. That’s the message of today’s feature article, which not only shows you how to factor corporate culture into the e-learning experience, but also informs you about e-learning programs from all the important angles. Your employees may know their stuff, but if your partners and suppliers don’t deliver a consistent message about your products, brand-identity, marketing, and quality practices, your overall business effort will be weakened. To get your ‘”extended enterprise” speaking with one powerful voice, you need an LMS for partner and supplier training. Here's a 10 step program to help you justify it.
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| October 22, 2008 |
How Your Company''s Office Jerks can Destroy an IT Project
Ever notice how the toxic personalities in an organization—otherwise known as the office jerks—can cause an IT project to go south in sometimes funny, sometimes sad, but almost always in appalling and disastrous ways? Well, here’s a lighthearted guide to dealing with office jerks during the software selection process, and how you can emerge—hopefully—with your sanity intact, and with a software system that actually works.One of our readers wanted to know: So, this ERP thing… how does it work? Since a good question deserves a good answer, here then, is ERP in a nutshell giving you a look at it’s history, the functions of a modern ERP system, one of the secrets of a successful ERP selection process, and the ways you can get around the high costs associated with a full-blown, on-premise ERP system. Electronic data interchange (EDI) can give your small to midsized business a better chance of weathering difficult economic times by helping you to respond more quickly to change, and by enabling you to fulfill demand in a more timely way. But before you commit to anything, you need to know the five worst mistakes to avoid when embarking on an EDI integration project. You’ll find them here.
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| October 20, 2008 |
How Poor Data Quality Can Sabotage Your BI Effort
Sacrificing data quality for quanitity and speed of delivery can easily sabotage your business intelligence (BI) effort—resulting in your company making bad business decisions and missing opportunities. That’s why today’s feature article walks you through a classic data quality strategy, complete with examples of why and how quality issues occur, and a look at some vendors that provide rich, powerful solutions designed to protect the quality of your enterprise data. With business seemingly operating at the speed of light these days, you need to be able to rapidly interpret your company’s data in order to drive peak performance, while monitoring and reacting to your competitors and the constantly changing dynamics of the marketplace. In today’s feature white paper, find out how business analytics, the next generation of performance software, can help you achieve it—making your company agile, responsive, and competitive in a tough, fast-paced business environment. If you’re a manufacturer still running without a BI solution, today’s feature podcast is one you shouldn't miss. In a conversation between BI analyst Lindsay Wise and Robert Abate, a leading expert in BI solutions for manufacturers, you’ll find out how a BI solution can bring you substantial return on investment (ROI) by boosting efficiencies, while enabling you to make better, faster business decisions. You’ll also find out how to optimize a BI implementation.
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| October 17, 2008 |
PLM to the Rescue for Global Manufacturers
The sheer complexity of managing bills of material (BOMs) in a modern, globalized manufacturing environment leaves the door wide open to errors and inconsistencies that can increase both your costs and your products’ time-to-market. Fortunately, riding to the rescue is product lifecycle management (PLM), designed to accurately and efficiently manage BOMs through the complex channels of engineering design teams, offshore suppliers, and remote production facilities. Learn more in today’s feature blog post. ERP is good. But ERP plus PLM is better if you want to reduce data duplication, speed up product development cycles, and improve product turnaround time. In today’s feature white paper, you’ll learn how the combination of ERP and PLM can enhance your overall process of getting new products to market, and help give you a competitive edge in difficult economic times. While the ability to leverage globalization, outsourcing, and Web-based collaboration technologies has created tremendous growth opportunities for manufacturers, it has also created a whole host of logistical problems and competitive pressures. For a look at the history of global product development, and the role PLM plays in helping manufacturers meet the challenges of the new global marketplace, check out today’s feature article.
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| October 15, 2008 |
IT Spending in a Recession
Many companies do it, but does that mean cutting back or freezing IT spending in a recession is the smart thing for you to do? Today’s feature blog post takes dead aim at that very question, and drawing on examples from a couple of other industries, comes up with some conclusions—and, surprisingly, some opportunities as well—to help you decide.The success or failure of your ERP selection process can depend on how you define an ERP system, which in turn depends on how you define your business needs. To help it all work out for you, today's second feature blog post offers you a working list of ERP definitions, as well as a link to a practical guide to defining your business requirements. You can also win $100 off the RFP template of your choice just by telling us what you think the best definition of an ERP system is. In times of recession, many manufacturers look for ways to streamline their operations. That’s why lean manufacturing is one of the hottest topics in manufacturing circles today. In today’s feature white paper, you’ll find out how lean manufacturing can help you work both smarter and more efficiently, at just the time when you need to the most.
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| October 13, 2008 |
Can You Profit from the CRM Vendor Wars?
In today’s PJ’s Industry Spotlight—part of a new series of in-depth reports, reviews, and interviews from veteran industry insider P.J. Jakovljevic—the focus is on the looming war between Salesforce.com and Microsoft for the on-demand CRM market. If these two heavyweights end up battling it out, will you be the one to profit from it? Find out here.Given the bad economic news of late, here is a timely white paper on using CRM to recession-proof your business. You'll learn about the three different CRM strategies you can employ to build a competitive advantage in tough times. Roughly seven out of ten CRM programs involve a great solution but a bad implementation plan, resulting in an all-around negative CRM experience. The culprit turns out to be vision—or more precisely, the lack of an appropriate one. To help you improve your odds of CRM success, here are the four steps to developing an effective and attainable CRM vision.
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| October 10, 2008 |
Spotlight on ERP
Today marks the first in a series of in-depth, hard-hitting reports, reviews, and interviews from veteran industry insider, senior TEC analyst P.J. Jakovljevic (see bio). P.J.’s years of experience bring an insight into markets, vendors, and trends that will help you keep up with the constantly changing IT landscape.In today’s PJ's Industry Spotlight, you'll get a look at xTuple, and at how this vendor is responding to trends—and bringing forward new products—in the open source market. In today’s feature podcast, find out how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the kind of the change the company originally intended, but the benefits proved too attractive to resist. If your ERP system is falling behind when it comes to responding to changes in your business, you may be blowing most of your annual ERP budget just trying to get the system to keep up. Find out what you can do about it, and the efforts software vendors are making to remedy the situation, in today’s feature report.
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| October 8, 2008 |
Focus on Service-oriented Architecture (SOA)
Although service-oriented architecture (SOA) holds out the promise of greater flexibility, components’ reusability, and standards-based interoperability, it can be tricky to manage and govern, as you’ll discover in part 1 of today’s feature blog post.Part 2 looks at Progress Actional and Mindreef, solutions designed for SOA governance, testing, and management in distributed IT environments. For a look at the nature of—and trends in—enterprise applications, with a particular focus on SOA, check out today’s feature article. Find out how enterprise SOA is enabling manufacturers to run at far greater levels of efficiency by enabling tight integration of plant and business systems. You’ll also learn about the business opportunities enterprise SOA can create for you—it’s all in today’s feature white paper.
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| October 6, 2008 |
How to Avoid the Leading Cause of IT Project Failure
It’s no secret that more than 70 percent of IT projects are unlikely to succeed. The question is why? And what can you do to avoid being another statistic in the long, sobering history of failed IT projects?
It turns out that the answer is no mystery, as you’ll discover in today’s feature executive brief. Here you’ll find out about the single biggest cause of IT project failure, and the tools you can employ to make sure your organization isn’t the next to fall victim. If your aim is to avoid the mistake that has been the ultimate undoing of so many organizations' IT projects, Taking Measure for True Success: How to Choose Software that Meets Your Needs is required reading. Download your PDF copy today.In today’s feature case study, you’ll discover how a scalable ERP solution enabled a growing, high-volume distributor to take orders off the Web, improve customer service by providing key information to sales representatives in the field, and update inventory levels in real time—all the while adding 100 new accounts to their customer base. If you’re not entirely clear on the differences between discrete, process, and mixed-mode manufacturing, today’s feature blog post will help set you straight. Click here to learn about the differences that help define them, and the major characteristics that make each type of manufacturer unique.
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| October 3, 2008 |
10 Winning Strategies for Finding the Right ERP Finance and Accounting Solution
With giants Microsoft, Oracle, and SAP battling it out with traditional midmarket ERP finance and accounting vendors in an all-out war for your business, you're in a good position to come out the winner. Here are 10 winning strategies for finding the right ERP finance and accounting solution—giving you the leverage you need to capitalize on the new midmarket ERP realities, as well as tips for getting the best ERP deal, and advice on how to roll out your new solution quickly.Here’s a handy reference guide that lays out the accounting features and functions currently available to small to midsized businesses (SMB). It’s the quick and easy way to help you determine which accounting features your organization really needs. Financial services organizations are engaged in an ongoing struggle to boost efficiencies and improve their bottom line. Learn about three success strategies that will not only work for financial services companies, but could assist you in achieving these goals as well.
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| October 1, 2008 |
Ten of the Best "How to" Articles and White Papers
It seems most everyone likes a good “how to” article or white paper—they're always among our most popular. So we decided to feature ten of the best (we’ve even included a "how to" blog post). Here you’ll find everything here from how to measure customer satisfaction, to how to improve your sales win ratio, to how to choose a hosted CRM or process ERP system, along with much more we think you’ll find both practical and informative.
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| September 29, 2008 |
CRM Showdown! Microsoft vs. Sage vs. OnContact
We took three of the leading mid-market customer relationship management (CRM) solutions and ran them head-to-head in a flat-out contest based on pure CRM functionality. Two of them come from large, integrated-solution vendors, while the third is a best-of-breed solution from a CRM specialty vendor. Which one emerged victorious—one of the big boys or the smaller CRM specialist? Click here to find out. CRM has so far endured a difficult birth and a troubled life, and the future is far from certain. End-users are dissatisfied, and the industry remains unable to effectively articulate its value proposition. Get the inside story on where CRM is now—and where it needs to go in order to truly succeed—in today’s feature article. Here’s a handy comparison guide to 10 of the most popular hosted CRM solutions, including offerings from NetSuite, Microsoft, SAP, and Entellium. At a glance, you can see how they’re priced—and what sales force automation (SFA), service and support, and marketing features they offer.
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| September 26, 2008 |
Your ERP System Delivering Visibility or Blind Spots?
Your ERP system is supposed to provide transparency and visibility into your company’s business activities. But without you knowing it, it may instead be creating blind spots that impede your ability to run an efficient, profitable operation. Find out how this paradoxical effect can occur—and what you can do about it—in today’s feature article. All the ERP functionality in the world won’t get you the return on investment (ROI) you’re looking for if your system doesn’t handle your company’s business processes and workflow efficiently, or if your employees don't use the system properly. Find out how the next generation of end-user experience and performance management (EPM) software can solve both of these problems, and get you the maximum ROI from your current ERP system. Finally, here’s your opportunity to get current on the trends producing the greatest stress and change in global discrete manufacturing. You’ll find it in today’s feature white paper.
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| September 24, 2008 |
Accounting Showdown! Infor vs. Exact Software
In one corner of the ring: Infor, billed as the world’s third largest provider of business solutions. In the other corner: Exact Software, the Dutch-based vendor that focuses on a single-solution strategy. We compared these two vendors head-to-head, as well as two of their accounting for SMB solutions: Infor’s FMS Sunsystems vs. Exact North America’s Exact Globe Enterprise. Here are the results.Today’s feature white paper looks at the issues—and solutions—for organizations trying to manage sales teams and the consolidation of financial reporting across different countries or different companies, including requirements for addressing different currencies, taxation rules, and local and consolidated reporting. Caught between general purpose big-vendor ERP offerings that require heavy customization, and small off-the-shelf project management solutions that are easily outgrown, project-oriented organizations have a special set of accounting needs. Here’s a look at those needs, along with recommendations on how project-oriented organizations should best approach the acquisition of a new accounting solution.
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| September 22, 2008 |
Guides to Business Intelligence and Business Performance Management
Not quite sure what OLAP cubes, dashboards, and data mining and warehousing are? Or exactly why you should care? They’re all components of business intelligence (BI) software—indispensable if you want to make faster, better business decisions. In this guide to BI, you'll find out what it's all about, how it works, and how BI can help you stay competitive in today’s fierce, take-no-prisoners economy.Because BI and business performance management (BPM) are so closely related, you may be unsure of the differences between them. In this straightforward guide to BPM, you’ll learn more about BPM’s components, how they link up, and the way in which this business-oriented application of BI can optimize business performance and help drive corporate strategy. An ERP system alone will not deliver significant return on investment (ROI), as many midsized businesses are learning the hard way. The real ROI comes from employing a BI solution that allows you to use your ERP data in a meaningful way. Here’s a look at five building blocks you need to have in place so that your BI deployment is both successful and profitable.
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| September 19, 2008 |
Handy Sarbanes-Oxley Segregation of Duties Matrix
Sarbanes-Oxley Segregation of Duties Matrix Running afoul of the Sarbanes-Oxley Act's (SOX) segregation of duties requirements is definitely something to avoid—the penalties for violating SOX’s provisions can be severe. Today’s feature blog post provides an overview of the segregation of duties requirements as set out in SOX, as well as a free downloadable chart outlining 31 tasks and responsibilities that could potentially lead to a violation.
Finance and Accounting Solutions Comparison Chart Getting the right finance and accounting software can be a tricky, complex task. To get you off in the right direction, here’s a handy chart that gives you a high-level view of ERP offerings from 10 major mid-market vendors, including industry heavyweights Microsoft, Oracle, and SAP.
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| September 17, 2008 |
Optimizing Your Process ERP System
For growth-oriented process manufacturers, an ERP system serves as the central command and control hub, but the IT infrastructure doesn’t end there. Today’s feature blog post looks at the range of solutions you can deploy to optimize your process ERP capabilities: everything from CRM to SCM, to sales force automation and more.With the ERP system serving as the IT heart of a process manufacturing operation, it’s absolutely crucial that you get a system that meets your company's special needs. Today’s feature white paper gives you a guide to the questions you need to ask—and the issues you need to look at—before you commit to a new process ERP system. Find out how attribute-based demand planning, essentially a method of lean inventory management, can enable you to reduce inventory levels and supply chain connections, resulting in lower manufacturing costs and higher levels of customer satisfaction. It’s in today’s feature article.
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| September 15, 2008 |
Web-based Sales Portals: An Essential Tool for Consumer Packaged Goods Companies
In today's feature article, you'll find out how Web-based sales portals are not only helping CPG companies deal with the serious business challenges they face, but are also helping them to satisfy a more informed and demanding consumer. Here's an article about a demand-based supply chain approach that provides for the kind of flexibility, visibility, customer response, and operational efficiency CPG companies could only dream of with traditional pull supply chains. More than ever, direct store delivery (DSD) is giving CPG suppliers a critical competitive edge. Learn why in today's feature white paper—and discover a seamless DSD solution that updates delivery, warehouse, and back-office information with no latency, data inconsistencies, or mismatches.
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| September 12, 2008 |
3 Ways to Manage Risk and Prevent Fraud with Your ERP System
You can’t avoid risk when doing business, but you can manage it intelligently. And technology can play a major role. In today’s feature article, you’ll find three practical approaches you can take to protect your company’s assets through its ERP system.In today’s feature white paper, you’ll find 10 key questions to ask your finance and accounting software vendor before you buy a new ERP system. With so many vendors clamoring for your business, the answers to these questions will help you get the ERP system that genuinely fits the needs, business processes, and priorities of your organization. One of the vendors you could end up directing those 10 questions at is SYSPRO, a mid-market ERP vendor bridging the gap in offerings between the “early adopter,” visionary-type buyer group and the more pragmatic, “early (market) majority”-type buyer group. Here’s a question and answer session in which SYSPRO expands on its unique vision of the future.
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| September 10, 2008 |
ERP Solutions for Mixed-mode Manufacturers
When manufacturers acquire new companies, fully integrating their legacy ERP systems across the new organizations can be like trying to “fit a square peg into a round hole.” Today’s blog post looks at how software vendors are responding to these “integration” problems, with mixed-mode ERP solutions.An integrated steel plant is a large and complex operation, with a unique set of issues revolving around process parameters and variations in the properties of raw materials. Today’s feature article looks at steel manufacturers' special needs, and how mixed-mode ERP solutions are being designed to address them. Under constant pressure to reduce lead times, increase quality, and lower costs, make-to-order and mixed-mode manufacturers may be best served by powerful new integrated manufacturing applications built on a service-oriented architecture (SOA). Find out more in today’s feature white paper.
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| September 5, 2008 |
Guide to Data Purging and System Migration
Here’s a high-level guide to data purging and system migration from TEC’s analyst team. This overview will help lead you to a successful outcome if you're migrating data between two ERP systems, purging ERP data, or integrating data between ERP and product lifecycle management (PLM) systems. While on the subject of PLM, it’s important to realize that it's not just a series of add-on tools for computer-aided engineering (CAE), nor is it just another ERP module. Today’s feature article looks at PLM as the next enterprise application suite, and examines two critical aspects of PLM applications: innovation and integration. And finally, check out the surprising conclusion of virtual company TurtleSpice’s long and often difficult journey to choosing a new ERP system. After many twists and turns, a winning vendor has finally been selected. Click here to find out who the winner is, and to cast your vote on how useful the entire selection process has been.
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| September 1, 2008 |
Editor's Picks—5 of Our Most Popular IT Articles
Here are five of the most popular IT articles we've published this year—some written by our own TEC analysts, others by guest authors. Touching on everything from HR to ERP, to manufacturing and marketing, we're sure you'll find something that will interest you.
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| August 29, 2008 |
Inside Process Manufacturing
Today's feature article gives you an inside look at some of the challenges process manufacturers face: their unique requirements in the area of product development, the regulatory framework they must live with, and the requirements they have for their software solutions. Today’s feature white paper goes ”under the covers” of a process ERP solution by linking the unique business processes of process manufacturers to specific ERP functional capabilities, data model structures, and enabling technologies. You'll also find case study references to help illustrate process ERP capabilities. Also today, our virtual company TurtleSpice, still in the throes of selecting a new ERP solution, is in dire need of a shortlist to keep the process moving forward. Which five vendors should stay alive, and which should be cut loose? That’s up to you to decide—you can make your selection here.
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| August 27, 2008 |
A Guide to Compliance-Inside SOX and More
You know about Sarbanes-Oxley (SOX), but how familiar are you with segregation of duties (SOD), a list of key internal controls organizations must have in place in order to be considered SOX-compliant? We bring you up to speed on SOD, and its role within SOX, in today’s feature article.For a high-level view of SOX—its history, rationale, and basic requirements, as well as how to keep you and your company out of trouble for failing to comply—check out our second feature article on this groundbreaking US accounting and reporting compliance law. Managing compliance activities is a major IT challenge. Governance aims to optimize resources, reduce risk, and gain more business value from compliance spending. Here’s a look at a framework that provides an integrated, sustainable strategy for IT governance and compliance management.
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| August 25, 2008 |
The Rebirth of Business Intelligence: What it Means to Your Organization
New ideas in business intelligence (BI)—search techniques, software as a service (SaaS), and real-time analytics—are not only giving companies new insight into their data, but are also extending the reach of BI across the complete size spectrum of organizations. Learn about the rebirth of BI in today’s feature article.As a small to midsized business (SMB), why should you opt for a BI solution? When is the right time to go for it (most SMBs get this wrong)? And how do you calculate the return on investment (ROI)? Get the answers to these questions, and more, in today's feature BI white paper. For all the benefits BI offers your business, getting it right can be tricky—BI projects carry an estimated success rate of only 30 percent. Here, then, are the five steps you must take to avoid the common BI pitfalls, and ensure that your BI project goes into the win column.
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| August 22, 2008 |
Engineer-to-order: Special Needs, Special Solutions
Engineer-to-order (ETO) companies live in a more complex and demanding world than most other manufacturers. But in the eyes of many ETO manufacturers, ETO solutions are falling short. Find out what ETO manufacturers need from their software solutions—but aren’t getting—in today’s feature blog post.If you don’t regularly—and effectively—keep track of key business indicators, you may discover one day that your company's doors are closed. Today’s feature guide will help you make sure you’re getting the kind of vital business information you require as an ETO or project-based manufacturer. In the ongoing saga of virtual company TurtleSpice’s ERP selection process, today we find out why the TurtleSpice VP really wants BigGun on the shortlist. Is that a good idea for the company or a bad one? You can help make that decision by casting your vote here.
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| August 20, 2008 |
Software Solutions for Our New Global Economy
There's been a seismic shift in manufacturing, from locally based production to global networks of suppliers, manufacturers, and distributors. Find out how software solutions have evolved—and new ones have been developed—to keep pace with this vastly changed manufacturing landscape. Given the array of powerful new software solutions available to midsize manufacturers and distributors, you need accurate and unbiased information to make sense of all the choices. You'll find it in this comprehensive guide to ERP - Distribution solutions and vendors from TEC and SupplyChainBrain. You can stay ahead in the wholesale distribution sector in spite of rising customer expectations, shrinking margins, and industry mergers and acquisitions. Find out how in today's feature white paper.
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| August 18, 2008 |
Quote-to-order: Emerging New Technology for Manufacturers
Quote-to-order (Q2O) is an emerging technology that helps manufacturers—especially those selling complex products—speed up the quoting and ordering processes, decrease unit manufacturing costs, and reduce sales costs, while improving sales effectiveness. To learn about the history, rationale, and benefits of Q2O systems, we recommend today’s feature article.For a closer look at the trends in manufacturing that have led to the development of Q2O systems, check out our second feature article of the day. A visit to TEC’s new Q2O Evaluation Center will help you to better understand and formulate your own unique requirements for a Q2O system. Here you can explore what Q2O systems have to offer. And finally, for an extensive list of Q2O features and functions, check out TEC’s Quote-to-order RFP Template, available for purchase at our online store.
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| August 15, 2008 |
How Well Does Your ERP System Support Change?
Business today is in a constant state of flux, but most installed ERP systems are failing to keep up. The disturbing fact is that nearly half of all businesses are essentially blowing their annual ERP budgets to support change. And how are the software vendors responding? You’ll find the answers in TEC's 2008 Market Comparison Report.The best way to head off future problems with your ERP system is to get the one that’s best suited for your company’s needs, and much thought has been given to that concept through the years. But no one has quite compared selecting an ERP system to a 12-step recovery program. Till now, that is. Finally, TurtleSpice, our virtual company on the twisted, torturous path to selecting a new ERP system is facing yet more problems, decisions, and forks in the road. This time, one software vendor is asking for preferential treatment. Get involved and vote on what step(s) the company should take next—in the world’s first and only ERP selection simulator.
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| August 13, 2008 |
Cash Management, and Accounting and Payroll Systems for SMBs
Cash management is a central part of keeping your company in business and in the black. In today’s feature article, learn about the do's and don'ts of effective cash management, as well as the role that ERP systems play in the process.If you’re looking for an accounting system, here’s a handy reference guide to show you what features are available. It'll help you determine which ones your organization needs—or doesn’t need. Finding the right payroll solution for your company can be a challenging task. To help out, today’s feature white paper gives you a bird’s-eye view of 17 hosted (web-based) payroll solutions, compared in over 30 key categories.
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| August 11, 2008 |
Product Lifecycle Management (PLM): The What, Why, and How
In its most basic terms, product lifecycle management is the process of managing a product through all of its stages: conception, development, design, manufacture, service, and eventual retirement. But basic terms don’t tell you what you really need to know. So today we take a closer look at …What the fundamentals of PLM are, and how do you successfully approach a PLM initiative. Why PLM is such an essential tool in bringing a product to market, and what are the major benefits a PLM system brings to the process of product innovation. How do you ensure a successful PLM implementation.
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| August 8, 2008 |
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In today’s feature podcast, find out about the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.Here’s an example of a professional services firm that got it right when it went looking for a new enterprise solution . Find out how making the right choice enabled the company to enjoy improved functionality, a 22 percent reduction in maintenance costs, better software performance, and streamlined business processes. Our virtual company, TurtleSpice, is still in the thick of selecting a new ERP solution. Today’s installment presents new roadblocks and new choices, and it’s your turn to vote on what you think the company should do next.
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| August 6, 2008 |
Latest Generation Asset Management Software: Higher Profits and No More Operating Surprises
The latest generation of asset maintenance software is asset performance management , completing the evolution from maintaining assets to optimizing assets for higher profits and an end to costly operating surprises. Find out more in today's feature white paper.For most organizations, the trick to effective maintenance is finding the optimal balance between a proactive and reactive approach. But where is that balance to be found, and how do you get there? You’ll find some of the answers, as well as an excellent tutorial on the key aspects of asset maintenance, in today’s feature article. Today’s feature blog post looks at how hotels are using EAM solutions to deal with challenging asset management issues, including demanding customers, complex reservation systems, and the need to integrate a large number of third-party hospitality systems—pay TV, food and beverage, kiosks, health clubs, and more.
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| August 4, 2008 |
Supply Chain Management: Are You Keeping Current?
Shhh … listen carefully, and you can hear the sound of almost no one talking about credit and collections. As if the way it was done in the 1950s still makes sense today. Fact is, it’s way past due to re-think credit and collections given today’s enormously different business realities.As supply chain management has become more sophisticated, the strategies to reduce supply chain costs have multiplied. From third-party logistics providers, to RFID outsourcing, to attribute-based demand planning, learn about the many ways you can cut your supply chain costs while improving customer satisfaction. And finally, a detailed look at the nuts and bolts of how one SCM vendor solves the distribution puzzle.
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| August 1, 2008 |
ERP Selection for Small to Midsized Business
In the latest TurtleSpice installment, the company is inching ever closer to selecting a new ERP solution—but there are still more key decisions to be made. And that means it’s time once again for you to follow the progress, and cast your vote for what you think should be the next step in the world’s first and only ERP selection simulation.Like our virtual creation TurtleSpice, every company wants to find and deploy the ERP solution that provides the most benefits to the organization—but many companies fall short in their efforts. Here’s some advice on how to select and implement the ERP solution that will best help your company grow and prosper. A chain is only as strong as its weakest link. But what if that weak link is restricting your manufacturing throughput? Constraint-based scheduling (CBS) is designed to manage bottlenecks so that you can maximize production. Find out more about CBS here.
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| July 30, 2008 |
How to Cure Your IT Woes
How do you see your IT department?
Disconnected? Disorganized? Agenda-driven—with all the wrong agendas?
Stop griping. You can improve coordination between IT and the rest of your business—and facilitate effective service management at the same time.
The key? The Information Technology Infrastructure Library, Version 3 (ITIL v3). ITIL v3 is a set of best practices that can help you address IT challenges and conundrums. There’s a teensy-weensy downside, though. It’s a little, uh, technical.
So try our article instead. Find out—thanks to clear, straightforward insight—why ITIL v3 offers a prescription for the health of your IT services.
Oh, by the way, do you have enough control over your key supply chain processes? Just thought I’d ask.
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| July 28, 2008 |
Enterprise Asset Management: An Underrated Clutch Performer
Enterprise asset management (EAM) tends to be overshadowed by some of the more glamorous business functions—think sales and marketing, for example. But don’t be fooled: as unsexy as EAM may appear to be, it can generate remarkable savings for the organization by creating a more efficient and productive environment.Today’s feature blog post walks you through the ABCs of EAM, starting with its basic definition, and followed by a list of benefits EAM can bring to your organization and a look at some of the more popular EAM vendor solutions currently available. But simply having an EAM solution in place won’t necessarily make it a success. In today’s feature white paper, find out which approaches get results and which don’t, what works and why, and which best practices have proved effective while withstanding the test of time. For asset-intensive organizations, historically the choice has been either to deal with the nightmare of integrating a best-of-breed solution, or to sacrifice critical functionality by using the EAM module of the company’s enterprise system. Fortunately, integrating a best-of-breed solution is no longer the nightmare it used to be. Find out why in today’s feature article.
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| July 25, 2008 |
Enterprise Asset Management: An Underrated Clutch Performer
Business is a constantly changing, dynamic venture, with the pace of change accelerating in recent years.One basic change in thinking has been the movement away from the process-oriented business model toward one that is project-centric. This is a fundamental shift from backward-looking financial measurement based on accounts and cost centers, to company-wide management of cost, time, resources, cash, and risks, supported by real-time information. The result: a more responsive, more agile operation, one better able to weather downturns and stay ahead of the competition. Another change common to all businesses is selecting and implementing new software solutions. But a disturbing number of IT projects fail to meet expectations, or simply fail outright. Who is to blame when projects go wrong? The answer may surprise you. Also in this issue: TurtleSpice ERP, Part III: You decide the fate of a virtual company's search for an ERP solution! And if you get it wrong along the way, well, there's no money lost, and no one's career crashes and burns...
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| July 23, 2008 |
Easing the Compliance Burden for Life Sciences Companies
Life sciences bears a heavier burden of regulatory and compliance requirements than any other industry.Compliance requirements have caused pharmaceutical research and development (R&D) and product approval cycles to lengthen. Today’s feature blog post looks at how software solutions can help automate and streamline the compliance process, helping to minimize compliance-induced delay factors in bringing new pharmaceuticals to market. Today’s feature article explores the benefits of deploying a process-based governance, risk management, and compliance (GRC) program:. ensuring compliance with Section 404 of the Sarbanes-Oxley Act (SOX), reducing the number of control tests that need to be maintained, and quantifying the financial exposure from control exceptions to properly prioritize necessary resource deployment are just a few. While midsized life sciences companies have all the business requirements and compliance issues that their larger competitors do, they have fewer resources with which to deal with them. Today’s feature white paper outlines options midsized life sciences companies have to address these issues as part of an ERP-based solution.
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| July 21, 2008 |
Boosting Efficiencies, Improving Bottom Line Results
For big businesses and small, the competitive pressures of today’s marketplace are relentless. Businesses must constantly seek out a competitive edge while finding ways to improve their bottom line performance. For insurance companies, banks, and financial services organizations, the quest is for ways to improve business processes in order to implement tighter control. Today’s feature executive brief offers three key success strategies designed to help them boost both operating efficiencies and their bottom line results. For the small to medium-sized business (SMB), the challenge is different. To maintain growth, SMBs must eventually leave behind the basic, stand-alone financial and spreadsheet programs they’ve relied upon, and graduate to an enterprise-wide, integrated software system. Today’s feature white paper shows you how an integrated system can help take your business to the next level, and how to ensure you get the right system for you. Relentless market and competitive pressures means constant change as well. Yet most installed ERP solutions are falling short when it comes to addressing change. Why are nearly half of all businesses essentially blowing their annual ERP budgets to support change? And what are software vendors doing about it? Find out now, in TEC’s 2008 Market Comparison Report.
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| July 18, 2008 |
Engineer-to-order Manufacturers: Special Needs, Special Solutions
Engineer-to-order (ETO) manufacturers operate in an especially complex and demanding world. Not only must they cope with competitive challenges and the complexities inherent in their supply chain, engineering, and manufacturing functions, but they must also work closely and effectively with their customers throughout the entire design and manufacturing process.Given this challenging, pressure-filled landscape, supply chain management is one of the key solutions ETO manufacturers turn to in order to help them maintain efficient, competitive operations. Today’s feature article looks at the role of SCM in the modern ETO environment, as well as some of the leading vendors that offer supply chain solutions to ETO manufacturers. Today’s feature white paper looks at the ETO environment from a different angle, examining the unique problems ETO manufacturers face, and laying out a five step program for effectively automating ETO business processes. As well, today we offer week 2 of TurtleSpice’s journey to select a new ERP software solution. And once again, you get to not only follow the company's progress, but you can cast your vote on what you think should be the next step in the process.
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| July 16, 2008 |
Is Your Company Missing Out on the CRM Revolution?
CRM is undergoing a radical transformation, rapidly shifting from a customer management model to one of customer engagement. Is your company getting in on the action?. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets―giving them the means to express their thoughts and feelings when they go to your store, buy your product, or purchase your service. Social networks by themselves are turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace, or developing their own, to create organic, online, highly “niched” customer communities. It’s the ultimate feedback loop, one that gives you insight into your customers you could never get before. And finally, with call centers playing a key part of the customer experience for so many companies, we also provide a look at how one company set up call center protocols to make sure customer problems were handled properly and quickly.
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| July 14, 2008 |
Trends in Software for Utilities
Until quite recently, electric utilities had no choice but to use separate best-of-breed solutions for their generation, transmission, distribution, and financial units. But that’s all changing, as the big vendors scramble to provide them with an integrated solution that bridges the gaps between their current systems, while offering top-in-class functionality.With the number of parallels between the operations of mining companies and manufacturers whose products are sold on store shelves, mining companies should be able to benefit from ERP systems just like manufacturers do—and they can. Find out how in today’s feature article. Customer information systems (CISs) are mission-critical cash registers for the utilities industry. But CIS projects have earned a reputation for being disruptive to business, very expensive, and always behind schedule. Learn about the perspectives on strategic CIS assessment frameworks, and how a structured solution can help you improve the agility of CIS without making a huge investment.
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| July 11, 2008 |
Try Your Hand at a Simulated ERP Selection Project
They don’t let you fly a 747 before you spend time in a simulator.We’ve borrowed the same concept to create the world’s first and only simulated ERP selection project. Here’s your chance to follow—and vote on—the various stages of the selection process as virtual company TurtleSpice searches for a new ERP system. And if you get it wrong along the way, well, there’s no money lost, and no one’s career crashes and burns—that’s the beauty of a simulation, right? We think you’ll find this a fun way to learn more about successful enterprise software selection, and every Friday we’ll feature another blog post in this ongoing adventure until the project is completed. So put on your thinking caps: here’s the first installment. Also in today's edition, we'll give you a look at how US Food & Drug Administration's pedigree guidelines are helping to stem the flow of counterfeit and adulterated drugs in the United States. And you'll also find a case study showing how Kelly Moore Paints sped up and simplified its software selection process by reaching out for third party support.
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| July 9, 2008 |
ERP Showdown! Infor vs. Epicor vs. Lawson
We took three of the more popular mid-market discrete ERP solutions—Infor ERP LN 6.1, Epicor Vantage, and Lawson M3 Discrete Manufacturing—and compared them head-to-head in our ERP Evaluation Center. Check out the results to see which solution came out on top, and how each one performed across every major aspect of ERP functionality.As revealing as it is to compare ERP solutions right out of the box, as we do in our Vendor Showdown series, the right ERP solution for you is the one that best supports your organization's specific needs. To help make sure you make the right choice, here are 10 key questions you should ask when selecting a mid-market ERP solution. Given the complexity of ERP selection, many organizations opt to use the services of an analyst firm to help them through the selection process. That, of course, begs the question: how do you choose the right analyst firm? Here's some advice on how to go about it.
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| July 7, 2008 |
Supply Chain Management: A Critical Success Factor
What caused Cisco to suffer the largest inventory writedown in history—an astounding $2.2 billion (USD)? The same thing that caused Nike stock to take a 20 percent tumble after the company announced sales had been $100 million (USD) lower than expected. The answer: supply chain problems. That’s how critical effective SCM has become to the modern corporation. For a high-level look at supply chain basics—the what, why, when, where, and how of it—we present the blog post Supply Chain Management 101. Cross-docking is an essential supply chain function, and it's an area where you simply cannot afford to have problems. Our second feature blog post will walk you through the ABCs of cross-docking, with a look at how four vendor solutions stack up in cross-docking functionality. For logistics service providers, winning business is not just about operating talent and facilities. Clients, customers, suppliers, and carriers must work together to fulfill perfect orders. But few supply chain communities consist entirely of companies with top-notch supply chain applications. In our feature white paper, learn how a software-as-a-service (SaaS) solution can help fill the gaps.
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| July 4, 2008 |
Advances in Software for SMBs
SMBs have always been the poor cousins when it comes to software, forced to choose between basic, standalone, desktop applications, and re-packaged hand-me-down solutions originally developed for their much larger corporate competitors. Today all that’s changed, as vendors scramble to develop integrated software designed from the ground up for the special needs of SMBs.One place you cannot afford to make a mistake is with your ERP system, the information backbone of your business. Fact is, the questions you ask before purchasing an ERP solution can make the difference between success and disaster. Here are 12 key questions you need to ask. If you’re in the market for accounting software, here’s a handy reference guide that lays out the accounting features and functions currently available for SMBs. It will help you determine which features your organization needs—or doesn’t. IT managers of SMBs have very different needs and concerns from their counterparts in large corporations—and software vendors are now marketing solutions that recognize that fact. Whether on-premise or hosted, SMBs have more options than ever before.
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| July 2, 2008 |
Increased Efficiencies in Remote Computing and Data Protection
There is nothing more basic to the DNA of IT than the drive for ever greater efficiency. Today, this is more commonly taking the form of reduced hardware requirements—with a corresponding decrease in energy consumption—through the growing trend towards virtualization.The marriage of virtual machines, software as a service (SaaS), and cloud computing has allowed the organization to save significant amounts of hardware space, as it is now possible to run ever more powerful and space-hungry applications from virtual machines or remote third-party servers. Advances in data protection and backup are allowing for a much more efficient backup process. Disk space requirements have been significantly reduced, while the need for tape backup systems has been eliminated altogether—a real savings in space, hardware, and energy requirements. The process of protecting your your SQL server database has become simpler and more efficient as well. Software applications can now provide both local and remote database protection, allowing for quicker and more efficient data recovery in case of data loss or site failure.
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| June 30, 2008 |
The Ins and Outs of Outsourcing
Outsourcing is a hot topic these days, in both the political and business arenas. We’ll leave the political considerations to a different forum, but if you’re not certain whether outsourcing makes business sense for your company, a look at the basic pros and cons may help you decide.After evaluating the pros and cons, more and more mid-market companies are choosing to outsource all or part of their ERP systems. But what are the real benefits of ERP outsourcing? What are the different outsourcing models, and the advantages and disadvantages that come with each? Which model is best for your organization, and what are the critical success factors? These are the questions you must ask, and here are the answers. Today we also provide some analyst insight into one of the software industry’s leading solution providers: Infor. With its numerous new software license sales, new product deliveries, and its dedication to complicated technological rejuvenation—namely, an ambitious open service-oriented architecture strategy—Infor’s star is clearly on the rise these days.
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| June 27, 2008 |
Project Management Software for SMBs
The democratization of software continues at a rapid pace. Solutions that once were only available to the largest corporations are now easily within the reach of small to midsized businesses. This time it’s project portfolio management (PPM) software.PPM software enables your company to analyze, recommend, authorize, activate, expedite, and monitor projects. And that kind of control turns into dollars, whether your organization uses an engagement profitability or budget alignment model, or a hybrid of the two. A properly exploited PPM system can cut up to 30 percent off product development time, significantly improve on-time and on-budget rates, and boost R&D productivity. Finally, on a different note, today’s feature blog post offers a look at Japanese decision-making, and how it uses a bottom-up flow rather than the familiar top-down North American model. You’ll also discover how this is spawning Japanese-style enterprise content management (ECM) software that helps manage this seemingly upside down (from a North American perspective) process.
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| June 25, 2008 |
Is Your ERP System Falling Short?
In today’s competitive market, businesses are living in a constant state of change, especially in a services sector that has to contend with a more fluid "people resource" factor.
Yet most installed enterprise resource planning (ERP) solutions are falling short.
Why are nearly half of all businesses essentially blowing their annual ERP budgets to support change? And what are software vendors doing about it?
What makes "ERP for services" different from solutions known as "PPM for PSA"? And which is best for your organization?
Can you really grow profitably while still providing clients with the services and project pricing they demand? Is there such a thing as taking control?
Maybe. Maybe not.
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| June 20, 2008 |
Enterprise Asset Management: Savings You Can Take to the Bank
For savings that are so real and tangible you can take them directly to the bank, look no further than enterprise asset management (EAM) software and computerized maintenance management systems (CMMS). But where does CMMS leave off and EAM begin? Is EAM more than simply CMMS on steroids? (Hint: yes). And which of the two solutions does your company really need?If saving money is the name of the EAM game, then zero downtime is the holy grail. Best-in-class companies are using holistic, proactive strategies that include rationalizing data across all asset-related systems and databases, empowering decision makers more often, and leveraging emerging technologies such as smart devices to optimize plant and equipment performance. Where does your company stand? Not meaning to blow our own horn, but you should be aware that TEC has a powerful yet easy-to-use tool to help you shortlist EAM vendors based on your organization’s specific needs, and today’s feature blog post tells you how to use it. Want to find out which EAM vendors are the best fit for your organization? This is an excellent place to start.
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| June 16, 2008 |
Bringing Your Supply Chain Systems Up to Speed
In today’s era of global operations, supply chain, warehousing, and logistical considerations are more complex than ever. Are your supply chain systems appropriate to the task? Some manufacturers require a stand-alone warehouse management system to meet their supply chain demands, while others—even some with high inventory turnover—would be better served by extending their current ERP functionality. But even if you have the right inventory system for your business model and processes, you still require visibility into your supply chain, and the ability to leverage that data, in order to make the right business decisions and to function efficiently. Ultimately, it all comes down to your processes on the warehouse floor, where the ‘rubber meets the road.’ Since warehouse workers execute more that 95 percent of physical inventory transactions in most facilities, it’s essential to eliminate communications issues, interruptions, and incompatibility problems.
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| June 13, 2008 |
The Twin Peaks of HR Success
Globalization and the rise and dominance of knowledge industries are forcing organizations to recognize—and acknowledge—that their people, especially their most talented people, are their greatest asset.
But how can organizations best act to nurture and protect their employee base? In today's marketplace, two essential elements stand out. The first is talent management, a must-have for any forward-thinking organization. But talent management involves more than organizational will and strategy: it requires the support of the right HR IT infrastructure. The second is employee performance management, a powerful HR tool that unfortunately dwells on the wish list of too many organizations. But there are ways to make employee performance management a reality within your organization, and you should act upon them before your competition does.
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| June 11, 2008 |
The Difficult (Software) Life of Process Manufacturers
It’s a wonder that process manufacturers haven't developed a collective inferiority complex by now. After all, what industry group more than process manufacturers has had such a hard time getting people to understand who they are, what they do, and what kind of software solutions they need. Why? A lot of people just don’t get what process manufacturing is and how it differs from discrete manufacturing. Then, to add to the confusion, there’s mixed-mode manufacturing, which contains some elements of process and some elements of discrete manufacturing. And if all that isn’t enough, some discrete ERP vendors have marketed so-called ‘process’ ERP solutions that are really nothing more than re-jigged discrete manufacturing solutions—which, not surpisingly, perform poorly for most process manufacturers. All this said, it seems to us a little clarity and good advice is in order. So here is some handy research to explain exactly what process manufacturers are, the major challenges and opportunities they face, and how they can find the ERP solutions that best serve their unique manufacturing needs.
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| June 6, 2008 |
Winning the War against Security Threats
Data security can be an ongoing challenge—or nightmare, depending on whether you’re winning or losing the battle. You know the list of threats: data breaches, hacker attacks, lost and stolen laptops containing sensitive data, employee data theft, cyber espionage, identity thefts, spyware, phishing, viruses, and malware. It’s an ugly list. And your organization has to be protected from every item. Which means you have to know how to perform a comprehensive security risk assessment. And how to protect your company laptops. And how to choose and use data encryption software. And how to recognize the trends and emerging security threats. To help you win the war against the cyber forces of darkness, we present the following article and white papers, all dedicated to keeping your organization secure from top to bottom.
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| April 25, 2008 |
On-demand ERP for SMBs
Enterprise resource planning (ERP) solutions, once available only as large, expensive on-premise systems, are now easily and affordably within the reach of virtually any SMB via the Internet. Today’s feature blog post and podcast take a closer look at on-demand ERP and how it is in the process of changing how SMBs view ERP solutions.
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| April 23, 2008 |
The Special Needs of Process Manufacturers
Process manufacturers operate in a manufacturing environment unlike any other. Today we look at the unique needs and characteristics of process manufactures in the small to medium business (SMB) market.
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| April 18, 2008 |
Keeping Your Business Secure and Virus-free
Keeping your business free of viruses, malware, and spam is an ongoing concern. The better informed and up-to-date you are, the less likely a security problem is to occur. Here are a feature blog post and a white paper to help make sure you keep security threats outside the company doors.
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| April 11, 2008 |
Software for Growing Small Businesses
To keep growing, every small business reaches a point when it must leave behind it’s patchwork of basic business software applications, and graduate to more sophisticated and powerful integrated enterprise systems. Today’s feature article and white paper look at two of the firm’s most vital enterprise systems: enterprise resource planning (ERP) and supply chain management (SCM).
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| April 7, 2008 |
CRM: Getting Results, Reducing Costs
Hosted or on-premise. There are functional and financial pros and cons to both (see Software as a Service: Not without Caveats). Today we’re featuring white papers that present both approaches to CRM.
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| April 4, 2008 |
Oracle Product Showdown! JD Edwards EnterpriseOne vs. E-Business Suite
To compare these two popular Oracle products head to head, we looked at six standard enterprise resource planning (ERP) modules: supply chain management, distribution process management, Web commerce, human resources, financials, and product technology. To eliminate any chance of bias and to ensure a level playing field, we gave equal weight and priority to all 3,214 criteria that make up these six modules (and their submodules) in our ERP Evaluation Center.
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| April 2, 2008 |
Getting ERP Selection Right
The numbers are sobering. 70 percent of IT projects either fail to meet company expectations, or worse, fail outright, often with serious consequences. To keep your enterprise resource planning (ERP) project from going off the rails, it’s vital that you make the right sofware selection. Here are a white paper and an article to help make sure that you do.
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| March 14, 2008 |
Powerful Distribution/Supply Chain Tools for Midsize Companies
Time was, the most powerful distribution and supply chain tools were only available to large corporations. No longer. In today's featured white paper and blog post, we look at solutions designed to help midsize companies boost supply chain performance while at the same time cut costs.
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| March 12, 2008 |
Faster, More Responsive Supply Chains
Organizations are constantly devising new supply chain strategies as part of their ongoing efforts to remain competitive in today’s crowded global marketplace. Today we look at two such strategies—one of which offers a faster, more nimble response, but brings with it a significant downside, while the other addresses supply chain management (SCM) from a proactive, event management perspective.
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| March 5, 2008 |
How ERP Can Manage Risk While Growing Your Business
Enterprise resource management (ERP) systems are the information backbone of any business. But they can do more than automate business activities and process information. In today's feature article and case study, you'll learn how ERP systems can keep your business secure while helping it to grow.
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