Software as a Service: Not without Caveats
P.J. Jakovljevic - January 12, 2007

The software-as-a-service (SaaS) model has so far been broadly adopted in the worlds of sales force automation (SFA) and customer relationship management (CRM), where lately the success of NetSuite, Salesforce.com, and RightNow has influenced traditional software makers to get busy and tweak their product portfolios. However, those same vendors, while working feverishly to SaaS-enable some of their offerings, are hoping to buy some time by pointing out that up to now, SaaS deployment has mainly been a proven solution for specific, well-defined business needs only, and this primarily within individual departments...