Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
P.J. Jakovljevic - April 20, 2007

While enterprise application vendors continue to relentlessly raise annual support and maintenance (S&M) fees year over year, and report ever higher S&M revenues and profit margins, some dismayed or conservative customers might consider turning to the likes of Rimini Street (www.riministreet.com). Such third party S&M providers are enabling, at this stage, mostly some of the disconcerted Siebel, PeopleSoft, and JD Edwards licensees that want to improve the return on their existing software investments through alternative support programs. These programs promise to significantly reduce annual support fees while eliminating forced upgrades, delivering services not available with standard vendor support, and guaranteeing a much better service-level commitment...