TEC Blog

Discussing Enterprise Software and Selection

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

A Leader in Service Management Tackles Multidimensional Growth

Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances. Read More

SAP Run Better Tour: Unwired

  • Source:
  • Written By: Phil Reney
  • Published: April 5 2011
My TEC colleague Aleksey Osintsev and I recently made our way to the last stop of the SAP Run Better Tour in Montreal to get a taste of what SAP was cooking up in terms of improvements and strategies for 2011. I was hoping for some developments regarding mobile technology and support. Did I get my fill? Let’s just say I was still feeling a bit peckish when I left. Here’s the lowdown on SAP’s Read More

One Vendor’s Mission to Make Service Businesses Click - Part 4

Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing Read More

Credit Card Fraud Detection: Advanced Analytics in Action or Pure Luck?

Have you ever wondered how credit card companies are capable of detecting purchases that a particular card holder did not make? Do these companies make use of advanced analytics to detect fraudulent purchasing behaviors or do they simply detect these actions by pure luck? A recent incident with my credit card prompted me to investigate further. Here’s what happened. I recently Read More

Integration the Number 1 Issue for Companies Considering BI Software

  • Source:
  • Written By: Jamal Rahal
  • Published: March 31 2011
A few weeks ago, we gave TEC Newsletter subscribers a sneak preview of a report analyzing trends in demand for business intelligence (BI) software. The report was based on peer data collected from over 17,000 BI software comparisons performed using the TEC Advisor online software selection application.We asked everyone who downloaded the report to answer a few quick questions about the things that Read More

Help Us Choose the Next TEC Buyer's Guide-Take Our Poll

Recently, we launched a comprehensive buyer’s guide to BI solutions. TEC's buyer’s guides combine analyst insight into various types of enterprise software with state-of-the-market reporting, vendor case studies, solution overviews, and technology directories of hundreds of software products. Now we’d like to know what other kinds of software you’d like help with evaluating. Let us Read More

What’s New at MCA Solutions?

Service supply chains remain complex. MCA Solutions can help service companies of all sizes improve their bottom line. In today’s feature interview, TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions CEO Bob Salvucci to discuss the current state of the market, MCA’s approach and focus on service parts planning and optimization, and the new offerings behind MCA’s growth that are expanding this software space. Read More

ScheduleSoft: What about Workforce Management on the Shop Floor?

My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling @ optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not Read More

Getting Past Third Base with Your Consultant

  • Source:
  • Written By: Chris Tanner
  • Published: March 28 2011
You have a consultant booked. The booking is for the installation of and training on a new system, or perhaps an upgrade or augmentation of an existing system. There are several techniques that will enable you to reap maximum return on this investment, and they start long before you first clap eyes on your consultant. Here’s a scenario: you’re reasonably happy with the out-of-the-box Read More

Sage Analyst Day 2011: Not Your Older Brother’s Sage - Part 1

I often wonder how well-known is the fact that the Newcastle upon Tyne (UK)-based Sage Group, Plc (LSE: SGE) is a leading global provider of business management software and services to over 6.3 million small and midsize enterprises (SMEs) worldwide. After over 25 years in existence and with 13,400 employees worldwide, Sage reported US$2.24 billion in revenue in 2010, and the Read More
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