TEC Blog

Discussing Enterprise Software and Selection

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.


DP&C SmartFleet: The Union of Functionality and Customer

  • Source:
  • Written By: Phil Reney
  • Published: January 13 2011
I have recently taken the helm as TEC’s research analyst for all manner of strategic supply chain management (SCM) solutions designed to take businesses to a higher level, that being their aspiration and achieved with varying degrees of success. However, I’m not here to make a case of my humble credentials in this first posting of mine. A recent entry into the circle of trust that is Read More

Dreamforce 2010: Of Cloud Proliferation - Part 1

Dreamforce, salesforce.com’s annual user conference, has over the past several years become a highly anticipated and entertaining end-of-the-year fixture for the enterprise applications market observers (surprisingly, Dreamforce 2011 will take place in late August, and let’s see how that new timing will feel). Namely, in these prolonged times of bad economic news and Read More

Perfect Orders: Improving Customer Satisfaction and Financial Results

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  • Written By: Olin Thompson
  • Published: January 10 2011
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index. Read More

One Vendor’s Mission to Make Service Businesses Click - Part 1

My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal) Service Supply Chains” have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled “Integrated Workforce Read More

Learning Management Vendor SumTotal Systems Acquires GeoLearning

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  • Written By: Sherry Fox
  • Published: January 6 2011
There has been an influx of human capital vendor acquisitions taking place recently, with Epicor acquiring Spectrum HR, Lawson acquiring Enwisen, and Workstream’s plans to acquire an unnamed human capital provider, all in late 2010. Now, barely into our first week of the New Year, 2011 sees its first learning management acquisition with global talent and learning management vendor SumTotal Systems Read More

Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2

In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers Read More

Workstream Announces Plans to Acquire Leading Human Capital Provider

  • Source:
  • Written By: Sherry Fox
  • Published: January 5 2011
It seems that there are more and more acquisitions in the area of human capital management (HCM) these days. At the end of 2010, we saw enterprise resource planning (ERP) vendors Epicor acquire Spectrum HR and Lawson Software acquire Enwisen. Now it’s Workstream’s turn. On January 3, 2011, performance and talent management software provider Workstream Inc. announced that it has Read More

A Candid Conversation with a Field Service Workforce Management Leader

ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session. Read More

Two Force.com Apps Joining Forces at Dreamforce 2010

One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a-service (PaaS) space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide Read More

Lectra Fashion PLM Becomes the First TEC Certified Solution in PLM for the Fashion Industry

  • Source:
  • Written By: Yu Chen
  • Published: January 3 2011
“I can name more fashion PLM solutions than PLM solutions.” This was what I told my colleagues last year when I was working on the creation of a product lifecycle management (PLM) evaluation model geared specifically to the fashion industry. Of course, this was intended as a joke—a fashion PLM solution is still a PLM solution! But, here is the first fashion PLM solution to receive TEC Read More
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