TEC Blog

Discussing Enterprise Software and Selection

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

Perfect Orders: Improving Customer Satisfaction and Financial Results

  • Source:
  • Written By: Olin Thompson
  • Published: January 10 2011
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index. Read More

One Vendor’s Mission to Make Service Businesses Click - Part 1

My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal) Service Supply Chains” have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled “Integrated Workforce Read More

Learning Management Vendor SumTotal Systems Acquires GeoLearning

  • Source:
  • Written By: Sherry Fox
  • Published: January 6 2011
There has been an influx of human capital vendor acquisitions taking place recently, with Epicor acquiring Spectrum HR, Lawson acquiring Enwisen, and Workstream’s plans to acquire an unnamed human capital provider, all in late 2010. Now, barely into our first week of the New Year, 2011 sees its first learning management acquisition with global talent and learning management vendor SumTotal Systems Read More

Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2

In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers Read More

Workstream Announces Plans to Acquire Leading Human Capital Provider

  • Source:
  • Written By: Sherry Fox
  • Published: January 5 2011
It seems that there are more and more acquisitions in the area of human capital management (HCM) these days. At the end of 2010, we saw enterprise resource planning (ERP) vendors Epicor acquire Spectrum HR and Lawson Software acquire Enwisen. Now it’s Workstream’s turn. On January 3, 2011, performance and talent management software provider Workstream Inc. announced that it has Read More

A Candid Conversation with a Field Service Workforce Management Leader

ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session. Read More

Two Force.com Apps Joining Forces at Dreamforce 2010

One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a-service (PaaS) space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide Read More

Lectra Fashion PLM Becomes the First TEC Certified Solution in PLM for the Fashion Industry

  • Source:
  • Written By: Yu Chen
  • Published: January 3 2011
“I can name more fashion PLM solutions than PLM solutions.” This was what I told my colleagues last year when I was working on the creation of a product lifecycle management (PLM) evaluation model geared specifically to the fashion industry. Of course, this was intended as a joke—a fashion PLM solution is still a PLM solution! But, here is the first fashion PLM solution to receive TEC Read More

Lawson Ends the Year with Another Acquisition: Human Capital Management Software Vendor Enwisen

  • Source:
  • Written By: Sherry Fox
  • Published: December 30 2010
Lawson Software, a global enterprise resource planning (ERP) software vendor, announced on December 20 that it will acquire Enwisen; a privately owned software-as-as-service (SaaS)-based human capital management (HCM) software vendor based in Navato, California and currently with around 260 customers. Lawson is no stranger to Enwisen. In fact, since 2008, Lawson has been reselling Read More

ERP Vendor to Client: "You Incompetent and Clueless Fools"

  • Source:
  • Written By: David Clark
  • Published: December 30 2010
The backstory: a lawsuit filed in 2008 by Alabama pet food maker Sunshine Mills over a Ross Systems ERP implementation. Fast-forward to December 3, 2010, when an Alabama jury awarded Sunshine Mills $61 million (USD) in damages ($45 million of which were punitive). From CIO.com's article about the verdict, quoting Sunshine Mills attorney Daniel McDowell: Ross Systems handled the Read More
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