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NEWSLETTER
Thursday, September 21, 2006  Volume 4, Issue 1946
Get The Facts …
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
by Paul Greenberg
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located in products and services, it is now located in the value produced by the customer.
Featured White Papers & Case Studies
11 Criteria for Selecting the Best ERP System Replacement How to Embrace CRM and Make it Succeed in Your Organization
CRM Evaluation Guide: 100+ Questions CRM Consultants Get Paid To Ask Security Solutions for Small Businesses and Remote Branch Offices
Scheduling Resource Demand in a Concurrent Engineering Environment Customer Focused Self-service: Building the Balanced Business Case
AlphaMedica Gets Clean Bill of Health with QuickBooks Enterprise Solutions (Case Study) Best Business Practices for System and Process Integration
IBM PLM Relational Product Developement (RPD) Using Web Technology for Competitive Advantage
A Made2Manage Systems Customer Profile: The Story of Jasper Seating Company, Inc. (Case Study)

[ MORE WHITE PAPERS & CASE STUDIES]
Exclusive Offer

Justify your IT return on investment and budget

Did you know the average change in IT budgets for next year is 6.5%? In fact, the largest percentage of a budget is spent on delivery and support of services (26.5%) followed by development and maintenance of solutions (17.9%), while management of knowledge (2.8%) trails last. Just in time for budget season, APQC, a leading nonprofit research firm, is offering a no cost benchmarking opportunity. See how your IT organization stacks up against the best-in-class in the areas of budget, cost, time, headcount, and productivity.

Get the facts to bolster your business case.

 
Market News


Gallup and TEC Form Alliance to Meet Government and Industry Demands for Successful Enterprise Transformation

Gallup teams up with TEC to add IT assessment to its comprehensive business transformation assurance services, and to drive growth for public and private sector clients

The Gallup Organization and Technology Evaluation Centers Inc. have joined forces in a strategic alliance. The mission: to complement Gallup 's Transformation Success Assurance services with TEC's experience and methodologies in IT evaluation, analysis, and ...

Click here for more information.

 
 
Related Articles and Current Research Notes
Architecture Evolution: Service-oriented Architecture versus Web Services
Architecture Evolution: From Web-based to Service-oriented Architecture
Architecture Evolution: From Mainframes to Service-oriented Architecture
Fear of the Unknown, the Art of War, and Competitiveness
Creating a Business from a Project
LIVE Events
Title Date Time Presenter  
Application Portfolio Management: Optimizing the IT Investment
9/21/2006
10:00 am PST
Pacific Edge Software, Inc. Register
Exact Business Analytics (EBA) Sales Analytics Overview
9/26/2006
2:00 pm EDT
Exact Software Register
IHRIM's 2006 Best in Class Tools for Building a Solid HR Systems Foundation
10/12/2006
8:30 am CDT
IHRIM Register
CRM Certification Course from BPT Partners, Chicago, IL
10/17/2006
all day
BPT Partners Register
SAP: Accelerating Innovation. Energizing Growth. - Long Beach, CA
10/17/2006
all day
SAP Register
SAP: Accelerating Innovation. Energizing Growth. - Chicago, IL
10/18/2006
all day
SAP Register
CRM Certification Course from BPT Partners, San Antonio, TX
11/1/2006
all day
BPT Partners Register
SmallBusinessVision - A Gartner Event
11/14/2006
all day
Gartner Register



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Last updated 9/20/2006 9:43:32 AM