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Friday, December 7, 2007
Issue 2454
ABCs of Choosing a Customer Relationship Management System

To compete successfully today, you need a customer relationship management (CRM) system that not only tracks customer data, but that also allows for customer dialogue and feedback. But how do you select the right CRM system—one that will increase customer loyalty and company profits by providing for accurate, real-time customer information and interaction? Find out in the white paper The ABCs of Choosing a CRM System.

In the TEC podcast, Applying the Power of Social Networks to Customer Relationship Management, you’ll discover how customer feedback in the form of social networks, podcasts, blogs, and wikis is giving progressive companies a brand new—and powerful—competitive edge.

Organizations such as insurance companies and financial institutions with complex customer profiles and call center environments have special CRM needs. In Integrating Customer Relationship Management and Service Resolution Management, you’ll read about the four key elements these CRM systems must have in order to help companies succeed in some of the most competitive industries in the marketplace.

Planning to implement a new CRM system or to upgrade your current one? Get a shortlist of CRM solutions designed specifically for organizations of your size, industry, and business model by visiting TEC's Customer Relationship Management Evaluation Center.

Did you know you can use...
Evaluation Centers – Find out which enterprise solutions fit your business.
White Papers – Access thousands of white papers and case studies.
RFP Templates – Reduce the risk of choosing the wrong solution.
Vendor Showcase – Find information on over 200 vendors.
Research Articles – Keep up to date with industry news and market trends.
Feature White Papers
The ABCs of Choosing a CRM System ERP Case Study: Chemtech Plastics Inc Choosing the Best CRM for Your Organization
7 Essential Steps to Security Risk Reduction How to Choose the Right Hosted CRM Solution for You Simplifying Life at Special Metals Welding Products
Manufacturing Outsourcing: 7 Common Pitfalls to Avoid The Top 5 Telephony Solutions Your Business Needs Today Preventing New Spam Technologies from Infiltrating Your Network
Options for Data Encryption: Making the Right Choice for the Enterprise The Loyalty Connection: Measure What Matters and Create Customer Advocates How Your Employees May Be Hurting Your Business—And What You Can Do About It
Synchronizing Real-time Product Movement to Improve Distribution Operation Productivity

Today's Sponsor

Web Casts / Live Events / Podcasts
Web Casts / Webinars
Title Date Time Presenter  
The Legacy Modernization Imperative: Who Will Maintain Your Legacy Systems When the Baby Boomers Retire?
12:00 pm EST
ebizQ Register
VoIP for the Microenterprise: Why Choose Hosted?
1:00 pm EST
VoIP-News Register
Managing Your Network for Business Continuity Webinar
4:00 pm EST
ITManagement Register
The 7 Biggest HR Compliance Issues for 2008: Are You Ready?
11:30 am EST
Ultimate Software Register
Live Demo: Solarsoft (formerly CMS Software)—Microsoft .Net ERP for Manufacturer and Distributors
2:00 pm EST
Solarsoft Register
Live Demo: Solarsoft (formerly CMS Software)—IBM's System i ERP for Manufacturer and Distributors
11:00 am EST
Solarsoft Register

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Last updated 12/6/2007 12:37:50 PM