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Volume 5 Issue 44
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  All-in-one CRM, Contact Center, and Customer Analytics Software
  Intelligent Contact Center from Sword Ciboodle and SAS Analytics is one of the few CRM solutions to combine traditional CRM functionality with contact center management and powerful analytics to analyze and route customer data. Learn how Intelligent Contact Center works, and how your company can benefit from one seamless solution that handles all your CRM, contact center, and customer analytics needs.

  Maximizer CRM 12: Analyst Review
  With over one million licenses sold, Maximizer is a top name in CRM solutions for small and midsized businesses. Learn about the latest version of Maximizer CRM in this TEC Certification Report, including background, product highlights, features and functions, and competitive strengths and weaknesses.

  Evaluate Different CRM Software Solutions
  Use TEC Advisor to compare customer relationship management (CRM) software solutions, according to your organization's characteristics and needs. It's free, fast, online, and easy—and you'll see the results immediately.

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  Compare ERP software FREE

  Market News
  Iliad Africa Limited Leverages K8 System for Ambitious Growth Strategy
Iliad, one of South Africa’s leading suppliers of building materials, has successfully completed the initial phase of its new 100+ location K8 implementation. K8 was chosen as the ERP component of its IT standardization strategy. Prior to the commitment to K8, Kerridge Commercial Systems products were already in place at Iliad and have played an integral part of the company’s impressive growth for more than a decade. With K8, IT standardization is enabling the introduction of best practice processes and system controls across the company. In addition to upgrading the existing systems, K8 is replacing a number of disparate non-integrated systems—a situation that had arisen as a result of business acquisitions. Read the press release.

  Popular IT White Papers
  The 5-point Plan to ERP Selection Success
Future Tech: Where Will ERP Be in 2 Years?
The 8 Ways Outdated ERP Damages Your Business
BRM—Using Information to Enhance Supplier, Customer, and Employee Interactions
11 Best Practices for Mobile Device Management (MDM)
10 Mistakes when Buying a Business Phone System
What's Happening on Your Shop Floor?
Three Types of Field Service Scheduling Software

IT Events Center: Click to Register!
Gartner: Survive or Thrive in an Age of Uncertainty Apr 17, 9am & 12pm EST
Global INET 2012 Apr 22–24
MDM Summit and Data Governance Conference Europe 2012 Apr 23–25
TDWI World Conference Series May 6–11
Gartner PPM & IT Governance Summit May 21–23
Gartner Supply Chain Executive Conference May 21–23
Gartner IT Infrastructure & Operations Management Summit 2012 June 5–7
GEM Forum for CEE, SEE, and CIS June 7–8
Gartner Security & Risk Management Summit June 11–14
info360 Conference and Expo June 12–14
GEM Forum Nordics June 19–20

About Technology Evaluation Centers (TEC)
TEC is the leading advocate for the enterprise software purchaser. By providing
objective technology research, detailed information about vendors and solutions,
Web-based software evaluation and selection services, and expert advice, TEC
helps private- and public-sector organizations choose the best enterprise software
solutions for their unique business needs—quickly, impartially, and cost-effectively.




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