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   Monday April 13, 2009 | Spotlight on CRM | Issue 2572
Best of CRM Research

Once again, we're highlighting the best and most popular research material we've published in the last six months. This time it's customer relationship management (CRM), and below you'll find a selection of the CRM articles, blog posts, and white papers that have attracted the most interest from our readers.

How to Measure Customer Satisfaction
Find out why surveying your customers with questionnaires won't give you the accurate, impartial results you're looking for.

Won't Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today
Not only are these CRM buzzwords over-used and irritating, they can also stand in your way of setting up and running a successful CRM initiative.

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
Everyone wants a CRM program to deliver big results. Here are the eight key elements that will actually make that happen.

CRM without Compromise: A Strategy for Profitable Growth
Making your CRM program customer-centric may seem obvious, but many organizations lose sight of that along the way. Here's how to make sure you don't make the same mistake.

CRM Buzzwords and Trends for 2009
Here are some CRM buzzwords (of the non-toxic variety) and trends you should know about to keep current with the CRM marketplace.

How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM
If you have sales or service reps out in the field, find out why equipping them with mobile CRM can make them more efficient—and your company more competitive.

Compare CRM Solutions
To compare ERP solutions based on your organization's needs and characteristics (size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately.
Compare CRM solutions now

Feature White Papers
SAP Differentiation through Service Excellence
Sage Business Intelligence: What Makes a Good Performance Indicator?
Access Commerce Optimizing the Lead-to-order Process
EqualLogic SQL Server Technical Briefing
Qualys Vulnerability Management Buyer's Checklist
MessageLabs Employee Web Use and Misuse: Companies, Their Employees, and the Internet
HighJump Software The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects
VAI How One Distributor Played Wal-Mart's Distribution Game-And Won
Market News

Polymita, Top 100 Red Herring

Berlin, March 26, 2009 - Red Herring today announced that Polymita was named a Finalist of Red Herring 100 Europe, an award given to the top 100 private technology companies based in the EMEA (Europe, Middle East and Africa) region each year.

Click here for more information

Webcasts / Live Events / Podcasts
Webcasts / Webinars
Title Date Time Presenter  
Lotus Foundations Webcast: Your Office in a Box
2:00 pm EST
VAI Register
Best Practices? Your Best Practices? What You Need to Know About Both
2:00 pm EST
VAI Register
Ease of Use with ERP Solutions: Is That Possible?
2:00 pm EST
VAI Register
Live Events
Title Date Time Presenter  
TDWI World Conference
all day
TDWI Register
Gartner Contracting for Cost Savings
Gartner Register
Featured Media Sponsor

TDWI World Conference

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Driving Your Channel Business  New!
Discover how the four pillars of partner channel management can help you drive more channel business. Click here.

Latest White Papers  New!
Organizational Readiness

Achieve Fuel Distribution Excellence: Drive Efficiency and Growth with Integrated Solutions  New!

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Last updated 4/9/2009 3:52:32 PM