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   Wednesday June 16, 2010 | Spotlight on CRM | Vol.3 Issue 71
CRM: Customer Relationship Malpractice?

Fed up with shoddy customer service? So is TEC Analyst Gabriel Gheorghiu. Check out his account of how his bank failed to solve a simple problem while completely screwing up at every step along the way. And why he's calling it malpractice—plain and simple.

Companies love market research surveys, but people hate responding to them. What's the solution? Get some tips on how to conduct your surveys intelligently—and discover some software solutions specially designed to help you pull them off glitch-free.

Also today...

TEC Principal Analyst P.J. Jakovljevic continues his analysis on Plex Online. Learn about the software some experts are calling the world's only full-blown SaaS ERP solution for discrete manufacturing.

Compare CRM Solutions Now
To compare CRM solutions based on your organization's needs and characteristics (size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately.
Compare CRM Solutions Now

Term of the Day

Retail Inventory Method:

A special method of inventory evaluation where the value of inventory is determined by applying a predetermined percentage to the inventory value.

Featured White Papers
HighJump Software The ERP Warehouse Module versus Best-of-breed WMS
ECi Software Solutions Full Automation through ERP Helps Streamline Manufacturing Operations
IBM Taking an Integrated Approach to Energy Efficiency
SAP The ROI of Software as a Service
IBM Transforming Performance Management in an SAP Environment: Considerations for Finance
NetSuite Managing the Multicompany Corporation
Focus Research SMB Phone Systems Buyer's Guide
Plex Systems Six Game-changers about SaaS
Market News

Independent Research Study Reveals Strength of Plex Online ERP Software as a Service

Plex Online users more likely to achieve best-in-class performance

Plex Systems, Inc., provider of the top-rated manufacturing ERP software Plex Online, today announced that independent research from Boston (US)-based Aberdeen Group reveals Plex Online users are more likely to achieve best-in-class performance than manufacturers using ERP software solutions from other vendors ...  

7th ERP Vendor Shootout - San Diego, CA (US), June 16-17, 2010

The ERP Vendor Shootout, hosted by the value-added reseller (VAR) community and moderated by Technology Evaluation Centers, is a one-of-a-kind opportunity for midsize enterprises to see the best enterprise software solutions in the world, all in one place, all at the same time. Geared toward enterprise resource planning (ERP) selection teams and decision makers for companies with manufacturing, distribution, or project-oriented requirements, the ERP Vendor Shootout is ideal for businesses that are budgeting for ERP software or currently evaluating ERP solutions.

Webcasts / Live Events / Podcasts
Live Events
Title Date Time Presenter  
7th ERP Vendor Shootout
all day
VAR Community Register
BPM in Action Virtual Conference
9:30 - 3:30 EDT
ebizQ Register
Gartner Customer 360 Summit
all day
Gartner Register
TDWI World Conference San Diego, CA
all day
TDWI Register
2010 APICS International Conference & Expo
all day
APICS Register

TEC Product Updates!  New!
SIA - Common Sense

Software Selection Tools!
TEC Advisor

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Last updated 6/15/2010 11:34:50 AM