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Monday, September 24, 2007  Volume 4, Issue 2123
Feature Article
Customer Relationship Management: Evolution, Not Revolution
Jane Affleck
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.
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Featured White Papers & Case Studies
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Four Keys to Choosing Your Next Business Phone System
7 Questions Most CRM Vendors Are Afraid You’ll Ask: Success Secrets for Managing Customer Management Software Manifesto for a Perfect Lean Market
CDC Case Study: Sharp Electronics Corporation Creating Competitive Advantage in Growing and Mid-sized Businesses with Business Intelligence
Cost and Pricing Models in Food and Beverage Processing: Seeing the Forest through the Trees Case Study: It’s Midnight. Do You Know What a Truss Costs You?
Collaborative Asset Maintenance Strategies—Redefining the Roles of Product Manufacturers and Operators in the Service Chain Complete Guide for Securing MPLS Networks
Using the PCI Data Security Standard How to Avoid the Pitfalls of Shipping Your Software Application as an Appliance

Exclusive Offer

Market News

New Web 2.0-based Social Network Dedicated to Career Development Launches for CRM Professionals

myCRMcareer.com offers unique social experience for CRM career and industry advancement

HOLLYWOOD, FL and ATLANTA, GA — myCRMcareer.com, the industry’s first Web 2.0 social network dedicated to developing the careers of customer relationship management (CRM) professionals worldwide, launches today at Gartner’s 2007 Customer Relationship Management Summit, in Hollywood, Florida (US).

myCRMcareer.com provides industry-specific communities cutting-edge content and access to experts, as well as competency development, career management, and placement services exclusively for CRM professionals.

For more information click here.

Related Articles and Current Research Notes
Product Lifecycle Management (PLM) Case Study
At Last—A Complete (and Successful) RFID Implementation
RFID Implementation: Moving Forward through the Four Phases
Radio Frequency Identification Implementation: The First Steps
Oracle Product Showdown! JD Edwards EnterpriseOne vs. E-Business Suite
Webcasts and Live Events
Title Date Time Presenter  
Learn How to Increase Your Competitive Edge with Business Intelligence Tools
2:00 pm EDT
Exact Software Register
Business Success through Process Optimization
10:00 am EDT
ebizQ Register
Strategies for Success in Today’s Environment
2:00 pm EDT
VAI Register
Reaping the Benefits of SharePoint AND Your Web Content Management Solution
11:00 am EDT
Mediasurface Register
Podcast: What the Revolution in ERP for Distribution Means to Your Organization
on demand
Technology Evaluation Center Register
Assessing and Minimizing Food Safety and Security Risk
2:00 pm EDT
CDC Software Register
Technology and Operations Store Summit (TOPSS)
all day
Chain Store Age Register
Leveraging Business Process Management to Reach Optimization
12:00 pm EDT
ebizQ Register
JD Edwards Southeast Users Group
all day
brij Register
First Annual Vendor Shootout
all day
Technology Evaluation Center Register
Featured Media Sponsor

Professional Customer Relationship Management Certification Seminars

Gain a competitive edge and deepen your expertise in managing customer relationships. Learn how to leverage the latest proven customer-focused strategies.

Get certified in Applied CRM Strategy and CRM 2.0. Certification endorsed by the National CRM Association, Customer Think, Rutgers University CRM Research Center, CRMA-Japan, CustomersForever, and other leading CRM organizations.

For more information visit www.bptpartners.com or call Bill Howell at 770-856-2418.

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Last updated 9/21/2007 2:02:32 PM