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NEWSLETTER
   Wednesday November 19, 2008 | Spotlight on Customer Service | Issue 2510
Customer Service: Getting Yours from Routine to Top-notch

Everybody wants to deliver great customer service, but few actually succeed. If you want to go from being a wannabe to a pro when it comes to knowing and pleasing your customers, find out why measuring individual employee's performance is the best way to get there.

Customers and prospects want it. It can help vendors make sales. It's relatively cheap and easy to do. So why don't vendors put videos on their web sites to show end users and potential customers how their software really looks, feels, and works? Today's feature blog post looks at that question from a frustrated end user's point of view, something you can probably relate to.

Your call center is often the only point of contact your customers have with your company—it's your chance to either satisfy them or turn them off. Today's second blog post looks at how one call center set up its protocols to make sure that problems got solved, and that customers walked away satisfied from the experience.


Read the white paper: How Employee Satisfaction Can Improve Customer Service

Read the blog post: Show Me, Don't Sell Me

Read the blog post: Call Center Protocols: Getting Problems Solved!

Compare CRM Solutions
To compare CRM solutions based on your organization's needs and characteristics (size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately.
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Feature White Papers
Infor How Enterprising Distributors Are Succeeding with Infor
QAD Performance Made Perfect: Optimize Materials Management and Logistics Operations
Microsoft Business Solutions 2007 Microsoft Office System Suites Comparison
SafeNet, Inc. Achieving Data Privacy in the Enterprise: An Introductory Guide to Implementing Data Privacy Solutions
Technology Evaluation Centers Taking Measures for True Success: How to Choose Software That Meets Your Needs
Qualys Winning the PCI Compliance Battle
Vendor Guru 5 Keys to Converting More Leads into Sales
Netsuite CRM Best Practices Adoption
Webcasts / Live Events / Podcasts
Webcasts / Webinars
Title Date Time Presenter  
Connecting Two Worlds—Top Floor to the Shop Floor
on demand
all day
QAD Register
Momentum Webcast: Using Financial Management Solutions to Make Intelligent Business Decisions
on demand
all day
Microsoft Register
Small Business Webcast: Are You Ready for CRM? Seven Ways to Know
on demand
all day
Microsoft Register
Featured Media Sponsor

InfoExpo 2008

Join us on November 28 in Beijing (China) for InfoExpo 2008! The fifth edition of InfoExpo will celebrate the 35th anniversary of IT applications in China. Well present significant milestones from the last 35 years, as well as awards and application reports. Seize the chance to meet prominent figures who have contributed to the community!

Learn more Here.

Success Starts, but Doesn't Finish with ERP
Find out what else you need to succeed. Click here.

Compare Enterprise Software Solutions
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Latest Blog Posts  New!
Interdependence of supply chain partners: A briefing session with PW and Bombardier

Job scheduling maze in distributed IT Landscapes




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Last updated 11/18/2008 3:36:38 PM