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Enterprise Software News and Analysis for the Week of January 6, 2014.
Read all of this week's industry news on the TEC Blog.

  Infor's Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees

"Using tools such as PeopleAnswers invites ethical and regulatory constraints that would prevent the profiling of individuals who do not possess certain 'desirable' traits."
Raluca Druta, TEC Research Analyst

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  PTC Embarks on Internet of Things Journey via ThingWorx Acquisition

"PTC is definitely a trailblazer in the SLM and IoT spaces."
P.J. Jakovljevic, TEC Principal Analyst

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  Parature to Bolster Microsoft Dynamics CRM
Microsoft Dynamics

"The acquisition lends proof to the fact that the call center and support-oriented customer relationship management (CRM) deployments are on the rise in part due to legacy deployments being ripe for replacement."
P.J. Jakovljevic, TEC Principal Analyst

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Vendor Spotlight: ViryaNet

In today’s report from CRM analyst Raluca Druta, find out how ViryaNet’s comprehensive solution and performance management methodologies are helping field service companies address conflicting business objectives and achieve effective and business goal–oriented resource management. Download the report.

Vendor Spotlight: ViryaNet

Optimize your field service processes with ViryaNet



6 Secrets to Simplify Field Service

Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

Download white paper.

  Compare CRM Software

Use TEC Advisor online to compare customer relationship management (CRM) software solutions, according to your organization's characteristics and needs. It's free, fast, and easy—and you'll see the results immediately.

Free comparison


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  IT Events Center: Click to Register!

Vendor Shootout for ERP Webinar—Preparing for the Big Decision: Selecting an ERP Solution for Your Business | January 21, 2014 (1–2 PM EST)

TDWI Las Vegas World Conference | February 23-28, 2014

19th Vendor Shootout for ERP | February 19-20, 2014

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