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NEWSLETTER
Wednesday, February 28, 2007  Volume 4, Issue 2035
Feature Article
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
by Bruce Culbert
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Read Article
Featured White Papers & Case Studies
Case Study: Chief Moves Up a Gear With Cincom Inquiry to Order Solution   (Available in French) How to Choose an Accounting System
The Loyalty Connection: Secrets To Customer Retention And Increased Profits Hosted CRM vs. In-house: Which Direction Should Your Company Take?
Venturing into VoIP: Determining when It’s Right for Your Business The Business Benefits of Service-oriented Architecture: A Guide for Manufacturing Executives
Financial and Management Accounting with SAP for Banking Taming Telephony: Avoiding Common Mistakes in Choosing a Vendor
Deliver Business Value with Software Change Management: In-house vs. Managed Services Corporate and Market Lifecycle Factors that Influence Revenue Balance and Growth
The Executive Briefing on the Issues Surrounding Getting Business Right Mistakes in Performance Management

[ MORE WHITE PAPERS & CASE STUDIES]
Exclusive Offer

2007 Certification Seminars in Customer Relationship Management
Certification in Applied CRM Strategy and Certification in Social Media and CRM 2.0

Join distinguished professionals who are dedicated to advancing their knowledge and professional credentials in the latest strategies and tools for managing successful customer relationships.

The professional certification seminars create a clear path for those individuals and organizations who wish to broaden and deepen their expertise in the very latest customer relationship management best practices.

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To learn more, visit  www.bptpartners.com.

 
Market News


TEC Joins Forces with BPT Partners Creating the Industry’s Leading CRM Knowledge Center

Montreal, Quebec, February 28, 2007— Technology Evaluation Centers (TEC), the world’s leading provider of enterprise software evaluation tools, is pleased to announce its new strategic partnership with BPT Partners LLC (BPT) a leading provider of CRM research and education. This alliance is aimed at providing superior software selection services to TEC customers considering CRM software purchases or upgrades.

Click here for more information

 
 
Related Articles and Current Research Notes
The Sarbanes-Oxley Act May Be Just the Tip of a Compliance Iceberg
Important Sarbanes-Oxley Act Mandates and What They Mean for Supply Chain Management
Thou Shalt Comply (and More), or Else: Looking at Sarbanes-Oxley
Managing the Overflow of E-mails
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
LIVE Events
Title Date Time Presenter  
Case Study: Quickly Integrating SaaS Applications
2/28/2007
12:00 pm EST
ebizQ Register
Real-World BPM: What Have We Learned?
3/6/2007
11:00 am EST
ebizQ Register
Performance Management: A Closeup View of Performance Dashboards — A Step by Step Guide
3/7/2007
12:00 pm EST
Hyperion Register
IFS Applications 7 Overview
3/7/2007
2:00 pm EST
Brij Register
BPM Technology: From Best-of-Breed Tools to Business Process Platforms
3/7/2007
11:00 am EST
ebizQ Register
IFS for Machinery Manufacturers
3/21/2007
1:15 pm EST
Brij Register
Certification in Social Media and CRM 2.0
3/27/2007
all day
BPT Partners Register
RCM—2007 Conference/Expo
4/3/2007
all day
Reliability Web.Com Register
EAM—2007 Conference/Expo
4/3/2007
all day
Reliability Web.Com Register
IFS Applications 7
4/4/2007
1:15 pm EST
Brij Register
Certification in Applied CRM Strategy
4/12/2007
all day
BPT Partners Register
IHRIM’s 2007 Conference & Technology Exposition
5/20/2007
all day
IHRIM Register
 
Featured Media Sponsor

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Setting the standard in the CRM industry, our Certification in Applied CRM Strategy is endorsed by Rutgers University Center for CRM Research, CRMGuru.com, CRMA, and GCCRM.

Get CRM Certified ™ ! Contact BPT Partners at 404.460.8454 or www.bptpartners.com
 



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Last updated 2/27/2007 10:11:57 AM