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Wednesday, February 28, 2007  Volume 4, Issue 2035
Feature Article
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
by Bruce Culbert
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Read Article
Featured White Papers & Case Studies
Case Study: Chief Moves Up a Gear With Cincom Inquiry to Order Solution   (Available in French) How to Choose an Accounting System
The Loyalty Connection: Secrets To Customer Retention And Increased Profits Hosted CRM vs. In-house: Which Direction Should Your Company Take?
Venturing into VoIP: Determining when It’s Right for Your Business The Business Benefits of Service-oriented Architecture: A Guide for Manufacturing Executives
Financial and Management Accounting with SAP for Banking Taming Telephony: Avoiding Common Mistakes in Choosing a Vendor
Deliver Business Value with Software Change Management: In-house vs. Managed Services Corporate and Market Lifecycle Factors that Influence Revenue Balance and Growth
The Executive Briefing on the Issues Surrounding Getting Business Right Mistakes in Performance Management

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Market News

TEC Joins Forces with BPT Partners Creating the Industry’s Leading CRM Knowledge Center

Montreal, Quebec, February 28, 2007— Technology Evaluation Centers (TEC), the world’s leading provider of enterprise software evaluation tools, is pleased to announce its new strategic partnership with BPT Partners LLC (BPT) a leading provider of CRM research and education. This alliance is aimed at providing superior software selection services to TEC customers considering CRM software purchases or upgrades.

Click here for more information

Related Articles and Current Research Notes
The Sarbanes-Oxley Act May Be Just the Tip of a Compliance Iceberg
Important Sarbanes-Oxley Act Mandates and What They Mean for Supply Chain Management
Thou Shalt Comply (and More), or Else: Looking at Sarbanes-Oxley
Managing the Overflow of E-mails
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
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Last updated 2/27/2007 10:11:57 AM