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Volume 6 Issue 52
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How Smart Is Your Scheduler?

Ever spent the whole day waiting for a technician only to have them arrive late, or not at all? Infuriating, right? But it’s not all their fault. Schedules can be delayed by all manner of unforeseen events. Fortunately, as CRM analyst Raluca Druta explains in her latest blog post, new intelligent scheduling software is helping companies make realistic schedules that respond to unexpected events, maximize resources, and improve customer satisfaction. Read the blog post..

Analyst Profile: ServiceMax Cloud FSM

We’re living in a service economy, or so we keep hearing, so it’s no surprise that field service management (FSM) software is getting a lot of attention. In today’s 2-part blog series, TEC principal analyst P.J. Jakovljevic takes an in-depth look at cloud FSM provider ServiceMax. Find out what’s behind the company’s recent success from P.J., and from ServiceMax’s director of marketing, Stacey Epstein.

•  Read Part 1.
•  Read Part 2.

Selecting Field Service Management Software

White Paper

What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

Download white paper.

POLL: What are you looking for in a field service management solution?

Looking for field service management (FSM) software? TEC's market landscape report on FSM products, vendors, and trends is due out soon. But first we'd like to hear from you. Please take a moment to fill out our short FSM survey.

Compare ERP for Services Software

Use TEC Advisor online to compare enterprise resource planning (ERP) for services (non-manufacturing) software solutions, according to your organization's characteristics and needs. It's free, fast, and easy—and you'll see the results immediately.

Free comparison

Compare ERP software FREE

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TDWI World Conference | May 5–10, 2013

Enterprise Architecture and BPM Conference Europe 2013 | June 11–14, 2013

About Technology Evaluation Centers (TEC)

TEC is the leading advocate for the enterprise software purchaser. By providing
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Web-based software evaluation and selection services, and expert advice, TEC
helps private- and public-sector organizations choose the best enterprise software
solutions for their unique business needs—quickly, impartially, and cost-effectively.

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