How to Measure Customer Satisfaction
Companies regularly use surveys to harvest information on customer satisfaction. Unfortunately, what they most often get back is biased, subjective feedback rather than the impartial, accurate information they're really seeking. How, then, do you get a true measure of your customers' satisfaction levels? Find out in today's feature article.
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How to Embrace CRM and Make It Succeed in Your Organization
In today's brutally competitive marketplace, the concept of customer relationship management (CRM) is enjoying renewed importance as a way to add revenue and gain market share. But simply having a CRM system in place doesn't necessarily make it a success. Find out what you need to know and what you need to do to make your organization's CRM system the powerful, competitive tool it can be.
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Compare CRM Solutions
To compare CRM solutions based on the needs and characteristics of your organization (its size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately.
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