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   Wednesday April 30, 2008 | Spotlight on Customer Relationship Management (CRM) | Issue 2254

How to Measure Customer Satisfaction
Companies regularly use surveys to harvest information on customer satisfaction. Unfortunately, what they most often get back is biased, subjective feedback rather than the impartial, accurate information they're really seeking. How, then, do you get a true measure of your customers' satisfaction levels? Find out in today's feature article.
Read this article now

How to Embrace CRM and Make It Succeed in Your Organization
In today's brutally competitive marketplace, the concept of customer relationship management (CRM) is enjoying renewed importance as a way to add revenue and gain market share. But simply having a CRM system in place doesn't necessarily make it a success. Find out what you need to know and what you need to do to make your organization's CRM system the powerful, competitive tool it can be.
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Compare CRM Solutions
To compare CRM solutions based on the needs and characteristics of your organization (its size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately.
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Feature White Papers
The Rise of Image-based Spam 5 Strategies for Improving Fax Communication Understanding and Managing Supply Chain Risk
ERP Issues for the Midsized Life Sciences Company Data Storage Encryption for Enabling PCI Compliance Insights on Subprime Auto Financing: Bumps in the Road
What Is Your ERP Solution NOT Doing for Your Organization? Sarbanes-Oxley: Internal compliance and security technology CRM Portals: Get Information to the People Who Need It the Most
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System Rapid E-learning: Maturing Technology Brings Balance and Possibilities Penetration Hurts: Best Practices to Protect Sensitive Data and Achieve PCI Compliance
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Latest blog post  New!
From the Project Manager's Desk, Part 3

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How to Green Your Data Center: An Energy Efficiency E-kit

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Last updated 4/29/2008 11:05:42 AM