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Volume 5 Issue 142
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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support

A lot of companies use internal knowledge bases (KBs) to manage customer support issues. But few of them ever think to open their KBs up to the public. And that’s a shame, says CRM analyst Raluca Druta, because user-facing KBs can improve both sides of the support experience, and create more satisfied, more engaged customers in the process. Find out how in Raluca’s latest blog post.

Vendor Spotlight: Core Analytx

Core Analytx promises an affordable BI solution for medium-sized organizations and a flexible and easy-to-use business analytics option for large organizations. In today’s vendor spotlight report, BI analyst Jorge García profiles Core Analytx and tells you whether the company’s products deliver the goods. Download the report.

The Shortcut Guide to Achieving Business Intelligence in Midsize Companies

White Paper

This guide introduces you to the key concepts of business intelligence, including data modeling, data warehouses, online analytical processing (OLAP), and more. The author debunks many of the prevailing myths that scare small to medium businesses from investigating the use of business intelligence, and explains how the very same techniques and technologies used by massive enterprises are now available to them.

Download white paper.

Compare CRM Software

Use TEC Advisor online to compare customer relationship management (CRM) software solutions, according to your organization's characteristics and needs. It's free, fast, and easy—and you'll see the results immediately.

Free comparison

Compare ERP software FREE

New Vendor Data on Software Functionality Available to TEC Members
If you're seeking business intelligence (BI) software, you need to determine how well your requirements are supported by a vendor's product. QlikTech recently completed TEC's research questionnaire to help you do just that.

Data on QlikTech’s BI solution, QlikView, is now available in TEC's IT Showcase. Hit the link to:

• compare QlikView with other BI systems,
• download TEC's evaluation report for QlikView,
• access QlikView competitor analysis,
• and more.

Access QlikView data now.

Market News

Manage Your Company Better with Digital Display Communications
December 10, 2012, 1 pm EST | Online
Sponsored by Omnivex

With workforces spread across multiple locations and time zones, companies are having a hard time managing internal communications. Digital signage technology offers an easy solution for sharing everything from general announcements to key performance indicators (KPIs) and actionable business data—so your employees can make better, faster, more informed decisions.

In this live interactive Web cast, you’ll learn how digital signage can help you:

  • display real-time business data and KPIs,
  • empower employees to make fast, data-driven decisions, and
  • deliver relevant, focused messaging to employees.

Discover an effective way to improve communication and decision making across departments, locations, and time zones.

Register Today!

Popular IT White Papers

Mobile Access Security & Management

Uncomplicating Unified Communications for SMBs

Settling the VoIP Debate: Hosted VoIP vs. VoIP PBX

White Paper
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To Upgrade or Not to Upgrade? The Symptoms and Costs of an Outdated ERP Solution

Optimize Your ERP System: How to Avoid Implementation Sins

Rising to the Challenge: Productivity in Accounting and Finance Organizations

The Power of Analytics Maturity: Achieve Better Business Outcomes by Raising Your Analytics Quotient

Selecting ERP for Engineer-to-order Manufacturing

Key Challenges Facing Consumer Packaged Goods Manufacturers and What They Must Do to Survive

IT Events Center: Click to Register!

Gartner Identity & Access Management Summit | December 3-5, 2012

Manage Your Company Better with Digital Display Communications | December 10, 2012, 1 pm EST

16th Vendor Shootout for ERP | February 20-21, 2013

About Technology Evaluation Centers (TEC)

TEC is the leading advocate for the enterprise software purchaser. By providing
objective technology research, detailed information about vendors and solutions,
Web-based software evaluation and selection services, and expert advice, TEC
helps private- and public-sector organizations choose the best enterprise software
solutions for their unique business needs—quickly, impartially, and cost-effectively.

BI Buyer's Guide 2012

Omnivex Webcast - December 10, 2012 - 1PM EST

Gartner Summits

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