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WEEKLY NEWSLETTER
   Friday April 17, 2009 | Issue 304
Headline News

Innovations in Business Intelligence
Anna Mallikarjunan
Business intelligence (BI) is in the midst of a new wave of innovations. Ideas in the search space, software as a service, and real-time analytics are extending the reach of BI across the complete size spectrum of organizations. This article looks at these technologies and their impact on businesses.
Read the Article

How to Measure Customer Satisfaction
Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.
Read the Article

Business Intelligence: Actionable Insights for Business Decision Makers
SAP
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they need new business intelligence (BI) tools that can integrate and analyze huge amounts of internal and external data. Learn how such tools can help your company understand customer needs, identify trends, and use the resulting lead time to seize opportunities.
Download the White Paper

BI State of the Market Report
Technology Evaluation Centers
IT departments rarely know as much about a business as the business people themselves. But business users still depend on IT to deliver answers related to the information that they receive. Learn how business intelligence (BI) 2.0—also known as collaborative BI—is helping business users create and modify their own reports, share and enrich information, and provide feedback to each other and to information producers.
Download the White Paper

Managing Risks Associated with Outsourcing
i-flex solutions
Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks.
Download the White Paper

How to Rise Above Today's Economic Challenges: Equip Your Sales Force with Mobile CRM
Technology Evaluation Centers
In today's tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople's productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market. (White paper sponsored by Maximizer)
Download the White Paper

CRM without Compromise: A Strategy for Profitable Growth
SAP
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.
Download the White Paper

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
Salesforce
It's no secret that winning and retaining customers is the key to growth and success. But that's no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.
Download the White Paper

Feature White Papers
SAP Differentiation through Service Excellence
Sage Business Intelligence: What Makes a Good Performance Indicator?
Access Commerce Optimizing the Lead-to-order Process
EqualLogic SQL Server Technical Briefing
Qualys Vulnerability Management Buyer's Checklist
MessageLabs Employee Web Use and Misuse: Companies, Their Employees, and the Internet
HighJump Software The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects
VAI How One Distributor Played Wal-Mart's Distribution Game—And Won
Webcasts / Live Events / Podcasts
Webcasts / Webinars
Title Date Time Presenter  
Best Practices? Your Best Practices? What You Need to Know About Both
4/28/2009
2:00 pm EST
VAI Register
Ease of Use with ERP Solutions: Is That Possible?
5/26/2009
2:00 pm EST
VAI Register
Live Events
Title Date Time Presenter  
TDWI World Conference
5/3/2009
all day
TDWI Register
Gartner Contracting for Cost Savings
archived
archived
Gartner Register


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Last updated 4/17/2009 10:44:43 AM