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Volume 5 Issue 99
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Is Third-party ERP Support Right for You?
Big ERP vendors are notorious for their hefty support fees. But are clients getting their money’s worth? Many say no—opting instead for third-party support from providers who promise big savings. It’s an attractive option, but it’s definitely not for everyone. Today, TEC principal analyst P.J. Jakovljevic weighs in on when third-party support makes sense, and when you should bite the bullet and cut a check to your vendor. Read the blog post.

ERP Upgrades: What's Your Philosophy? 2012 OAUG Survey on Enterprise Application/ERP Suite Upgrade Strategies
Moving to the latest release of an enterprise resource planning (ERP) system is often perceived as a daunting task. But a new survey of enterprise system managers finds that most ERP upgrade efforts tend to be short in duration, fall within reasonable budgets, and rarely disrupt the business at large. Download this report for detailed survey results tracking enterprise application suite upgrade activity at respondents' businesses.

Download white paper.

Compare ERP Software
Use TEC Advisor to compare ERP solutions for process manufacturing, according to your organization's characteristics and needs. It's free, fast, and easy—and you'll see the results immediately.

Free ERP Comparison

Compare ERP software FREE

Market News
15th Vendor Shootout for ERP
View live scripted demonstrations from software industry leaders, including: Oracle, Infor, Epicor, IQMS, SAP, Abas, Plex, and Sage

Focus: Manufacturing and Distribution
Where: San Francisco, CA
When: September 26-27, 2012

Why you should attend:
  • Jumpstart your evaluation and selection project by comparing up to eight ERP solutions in just two days
  • Evaluate your existing software against top industry players
  • Get up close and personal with a selection of the best solutions in the marketplace
  • Get an expert perspective from Technology Evaluation Centers
Take part in the most informative and interactive software vendor event in the industry. Space is limited, so register now to secure your place!

Popular IT White Papers

Core HR: Becoming a True Business Partner
Digital Signage in the Cloud
Standardize Business Processes in Enterprise Applications
Phone Systems for Small, Medium, and Enterprise Business: Which to Buy?
ERP System Replacement: Three Questions Every Mid-Sized Manufacturer Should Ask
How Analytics Bring Organizations Closer to Their Customers
10 Golden Rules for Choosing a Telephony System
How SMEs Can Tap into Real-time Business Intelligence

IT Events Center: Click to Register!

TDWI World Conference | September 16-21

Business Analysis Conference Europe 2012 | September 24-26

15th Vendor Shootout for ERP | September 26-27

15th Vendor Shootout for ERP

ERP for services buyer's guide

Free RFP template sample

Industry Watch
Here's a sampling of what's in the news this week.
Software Selections
Swiss investment bank UBS selects cloud-based Oracle’s Fusion Human Capital Management
Finance and Banking

"With extensive worldwide operations, UBS provides its clients with wealth management, asset management, and investment and (in Switzerland) retail banking. A cloud-based HCM solution indeed can be a good option, technically. Traditionally there have been concerns revolving around security and data ownership, which is especially the case for a Swiss financial institution. But as a long-term Oracle customer, USB has elected to deploy cloud-based application across all its operations in over 50 countries to cover about 65,000 employees. I believe the vendor’s reputation was another significant factor in this decision." — Aleksey Osintsev, TEC Research Analyst
City of Hayward, California selects Tyler’s Munis ERP
Public Administration and Defense

"Hayward’s 25-year-old ERP system was overdue for replacement. The old system cannot meet today’s requirements and lacks much functionality. After scrupulous research and comparison, Hayward settled on the Munis ERP system from Tyler Technologies. The city will deploy multiple modules: financials, HR management, utility billing, content management, and self-service for vendors, clients, and employees. The software vendor will also provide the city with improved everyday business processes in order to increase overall service levels for Hayward residents." — Aleksey Osintsev, TEC Research Analyst
Kimberly-Clark Professional selects PROS Pricing to support sales
manufacturer of tissues, personal care, and health care products
TEC article (Jan 2012): Two Vendor Execs Discuss the Current B2B Pricing Market (and Its Future)

"Apparently, PROS’ SAP integration capabilities were very important to the manufacturer (an SAP ERP user), as was the vendor’s pricing data science. To increase revenue via optimized pricing was the driving factor here. In addition, PROS has a lot of experience in the paper industry, and it understood the client’s business. The parties were reportedly quite sincere while talking about the project team too. In general, PROS very much promotes a partnership approach, as evidenced by its over 96% renewal rates." — P.J. Jakovljevic, Principal TEC Analyst
 Read all of this week's industry news commentary  
on the TEC Blog.

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About Technology Evaluation Centers (TEC)
TEC is the leading advocate for the enterprise software purchaser. By providing
objective technology research, detailed information about vendors and solutions,
Web-based software evaluation and selection services, and expert advice, TEC
helps private- and public-sector organizations choose the best enterprise software
solutions for their unique business needs—quickly, impartially, and cost-effectively.

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