If you have trouble reading this, please click:
http://www.technologyevaluation.com/news/20080716.html
 
NEWSLETTER
   Wednesday July 16, 2008 | Spotlight on CRM | Issue 2557
Is Your Company Missing Out on the CRM Revolution?

CRM is undergoing a radical transformation, rapidly shifting from a customer management model to one of customer engagement. Is your company getting in on the action?

Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets—giving them the means to express their thoughts and feelings when they go to your store, buy your product, or purchase your service.

Social networks by themselves are turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace, or developing their own, to create organic, online, highly "niched" customer communities. It's the ultimate feedback loop, one that gives you insight into your customers you could never get before.

And finally, with call centers playing a key part of the customer experience for so many companies, we also provide a look at how one company set up call center protocols to make sure customer problems were handled properly and quickly.


Listen to the podcast Applying the Power of Social Networks to Customer Relationship Management

Listen to the podcast Social Networks: How They’re Turning CRM Upside Down

Read the blog post: Call Center Protocols: Getting Problems Solved!

Compare CRM Solutions
To compare CRM solutions based on the needs and characteristics of your organization (its size, industry, business model, geographical markets, IT platform and requirements, etc.), visit TEC's CRM Evaluation Center. It's fast and easy, and you'll get the results immediately.
Compare CRM solutions now

Feature White Papers
SAP Talent Supply Chain Management: An Alarming Look at the Mismatch between Talent Strategies, Processes, and Corporate Objectives
Facilities Management Journal Gauging Green Opportunities: Taking Sustainable Building to a New Level
AppFinity Software Corp. WebSalesForce System Pays Big Dividends for US Manufacturer
Integrated Research The Definitive Guide to Successful Deployment of VoIP and IP Telephony—Chapter 4
Cenzic Continuous Testing of Production Web Applications
FalconStor Software Enabling Enterprise Tape Library Support for Microsoft DPM 2007
Sophos Security Threat Report: 2008
Microsoft Business Solutions The Interconnected Business: How to Thrive in a Collaborative and Customer-driven Economy
Exclusive Offer
Webcasts / Live Events / Podcasts
Webcasts / Webinars
Title Date Time Presenter  
Converting your Legacy Business Intelligence Platform into an Optimized Business Performance Management Application
7/16/2008
2:00pm EDT
Bitam Register
On-demand Event: Tips for Better Managing Network Infrastructure through SNMP-based Performance Metrics
on demand
Archived
NetQos Register
On-demand Event: Building Performance-first Application Delivery Networks with Cisco and NetQoS
on demand
Archived
NetQos Register
On-demand Event: Using Network Behavior Analysis to Improve End-user Application Performance
on demand
Archived
NetQos Register


See how they rank.
Compare top ERP solutions here.

Compare Enterprise Software Solutions
Compare over 20 different kinds of enterprise software solutions.

TEC Vendor Showcase
Get the latest info on more than 800 solutions from over 500 vendors.

Feature Comparison Guide
Sales Force Automation Comparison Guide

Feature Buyer's Guide
Call Center Buyer's Guide



This Newsletter (#!*REMOTE_ID*!) has reached you at !*EMAIL*!  
Thank you for reading www.technologyevaluation.com's Newsletter ISSN#1715-3263.
Copyright © 2008 Technology Evaluation Centers, Inc.
740 St. Maurice · 4th floor · Montreal, Quebec · Canada · H3C 1L5
Phone: 514-954-3665

You have registered to www.technologyevaluation.com and requested access to our newsletter.

 How to subscribe? ( FREE ) |  How to cancel my subscription?

We thank you for your dedication as a loyal reader.

Last updated 7/15/2008 11:53:59 AM