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Friday, June 23, 2006  Volume 4, Issue 1882
Get The Facts …
Is Your Store Customer-centric?
by James E. Dion
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.
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Featured White Papers & Case Studies
On-demand Security Audits and Vulnerability Management Synchronization of Stores and Warehouses: Closing the Profit Gap
Spyware versus Viruses 17 Rules of the Road for Customer Relationship Management
Seven Ways to Immediately Increase Order-Fulfillment Speed: Keeping the Customer Satisfied in an Age of Increasing Demand Improve the IT Event Resolution Process
Tame the Two-headed Monster: Cost Efficiency and Revenue in Customer Service Future-proof Your Test Assets: Protecting Against Obsolescence

Related Articles and Current Research Notes
Federal Procurement Essentials: Sealed Bidding
Using Demand to Modulate Consumer Packaged Goods Supply Networks
IT Governance and Project Portfolio Management: Vendor Delivers a Phase-based Approach
Managing the Overflow of E-mails
BLM—Buzzword Lifecycle Management
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Last updated 6/22/2006 12:56:01 PM