N E W S L E T T E R
May 13, 2002  Volume 3, Issue 611
  
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       Headline News
Siebel Rallies Its Integration Alliance Troops
Part 2: Market Impact

by P.J. Jakovljevic
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have been the enormous costs of integration and the general lack of responsiveness by enterprise application vendors to address this issue.


  
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       Today's News Analysis
Siebel Rallies Its Integration Alliance Troops
Part 1: Recent Announcements

by P.J. Jakovljevic
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a full view of the customer is by integrating front-end, customer facing applications (e.g., contact management) with back-office systems, such as billing applications and financial ERP modules.


  
       Today's Technology Note
Incident Handling and Response Capability: An IT Security Safeguard
Part 2: Establishing the Capability

by Catherine M. Woodbury, CISSP
As long as human intervention is part of network operations, there will always be vulnerabilities and an Incident Response capability establishes a force to minimize the effect of system security breaches.

  

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Last updated 5/10/2002 1:16:46 PM