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MONTHLY NEWSLETTER
   Sunday January 31, 2010 | vol.3 Issue 1
Headline News

TEC Spotlight Report: Sage Accpac ERP
David Clark, Technology Evaluation Centers
In this Spotlight Report, David Clark examines Sage Accpac ERP. Learn about the product's history and market positioning, as well as its strengths, competitors, and challenges. Also featured in this Spotlight Report: a high-level overview of Sage Accpac ERP functionality.
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Product Note: NGC's Fashion PLM and Sourcing Solutions
Kurt (Yu) Chen
NGC e-PLM and e-SPS are NGC's offerings in product lifecycle management and sourcing for the fashion industry. This product note analyzes the strengths and challenges that the solutions have and makes recommendations to both the vendor and users.
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Six Mistakes Companies Are Making Today and How You Can Avoid Them
SAP
When the economy slows, many businesses react by retrenching and cutting costs. While cost reduction is important, companies often overlook equally critical strategic decisions-opportunities to use business information to strengthen product and service offerings and emerge ahead of the competition. Find out how you can use business intelligence (BI) to avoid the most common mistakes companies make in a down economy.
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How to Create a Unique Shopping Experience, Part 1: Understanding the Customer
SAP
To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers' relationships with customers.
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The Innovator's Toolbox: Empowering the Next Wave of Difference Makers
PTC
The need for innovation is gaining prominence on the executive agenda. But, just how do organizations identify the most promising ideas and translate these ideas into successful products? Learn the answer to this question by examining how leading companies empower their innovators with tools and strategies that allow them to leverage ideas and knowledge to develop a steady stream of new and profitable products.
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TEC Product Certification Report: PTC Windchill 9.0
Technology Evaluation Centers
Parametric Technology Corporation's (PTC's) product lifecycle management (PLM) solution, Windchill 9.0, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC's research services for assistance with their software selection projects. Download this 28-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Taking Measures for True Success: How to Choose Software That Meets Your Needs
Technology Evaluation Centers
A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn't a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren't enough—focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to do accurate requirements analysis.
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Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales
Oracle
A new set of business practices is creeping into the way companies sell to customers. Some call this new trend "Sales 2.0," because many of the tools and methods fueling it are rooted in the Web 2.0 movement. Many companies are trying to harness the forces of Web 2.0 to apply them to their sales and marketing efforts. Discover how using collaborative technologies can help you sell your products and services more easily.
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Business Life Cycle Strategies for Success at Every Stage
Sage
Business is about the "survival of the fittest," and in today's competitive, global economy, businesses need to focus on market trends, and on how to better meet customer demands. A customer relationship management (CRM) solution helps manage, track, monitor, and analyze these customer trends for improved sales. It's essential for businesses of all sizes—not only to succeed, but to survive.
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Using CRM to Sell More
C2 CRM
When considering a customer relationship management (CRM) solution, it's critical to understand the needs of your sales team. All too often, CRM applications have too much depth and complexity—and as a result, they fall into disuse. Some features may actually increase the effort of your sales people to close a sale. However, you can implement a CRM implementation that fits the needs of your sales team. Find out how.
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Connecting Your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization
Consona
When businesses commit to implementing customer relationship management (CRM), they commit to realigning their entire organizations around the customer. More specifically, they commit to collecting the right data—and using it the right way at the right time. But if you're the manager championing CRM in your organization, how do you create the CRM buzz and obtain executive buy-in?
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PLM Fundamentals: A Framework for Approaching PLM Initiatives
Datastay
It may come as a surprise to you, but every organization that brings a product to market already has a product lifecycle management (PLM) system in place. And the choices as to which software tools or system an organization should employ in its initiatives should be entirely based on the review and assessment of its current PLM system.
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New Possibilities In Retail Technologies for Small to Mid-Size Retailers: Leveraging Total Retail Solutions Based on Collective Retail Intelligence
Retail Anywhere
Most retailers can no longer compete on price alone; however, integrated retail solutions built on Microsoft SQL, and OPOS and ART Data Model standards offer a competitive advantage. They support holistic systems that integrate point of sale, enterprise, and even warehouse management functions, to deliver better service to customers.
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How to Respond Faster to Customer Feedback
eXplorance Inc.
What's the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.
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Improving Business Efficiency with Digital Dashboards
Proxima Technology
As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.
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Case Study: Rich Products Corporation
Infor
Rich's legacy IT systems could not interoperate with platforms and applications among departments, preventing a single, centralized view of the product development process and limiting collaboration. The company decided it needed a new product lifecycle management (PLM) system to integrate and accelerate PLM processes. Rich's new system supports research and development (R&D), formula management, and more.
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The CPSIA Is Coming–Is Your Company Ready?
New Generation Computing, Inc.
Recently introduced Consumer Product Safety Improvement Act (CPSIA) regulations include labor-intensive safety and testing guidelines for children's products, footwear, and apparel. Brands and retailers that may have slashed jobs in response to the weak economy must meet these regulations with fewer people. Learn about solutions that help your company make compliance part of a comprehensive supply chain strategy.
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E-discovery: Boiling the Ocean to Catch a Few Fish
ISYS Search Software
Electronic discovery, or e-discovery, is the process of identifying, collecting, filtering, searching, de-duplicating, reviewing, and potentially producing electronically stored information that relates to pending or anticipated litigation. Some particular characteristics of e-discovery need to be considered when developing search solutions. Find out what they are, as well as the truth about the effectiveness of keywords.
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Enterprises Reap Rewards of Modernizing Their ERP Systems
SAP
With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource planning (ERP) platform and a service-oriented architecture (SOA). Learn how different approaches to ERP system and architecture upgrades can help your company drive down costs, raise employee productivity, and produce meaningful business process improvement.
Download the White Paper

Premise PBX Buyer's Guide
VoIP-News
If you're considering upgrading your traditional phone system to a premise-based private branch exchange (PBX) system, there are a few things you need to know before you start talking to vendors. Find out whether your company needs just the basic features, or if you need more advanced functions such as programmable routing and scheduling. No matter the features, a premise PBX system can help you save money—learn how.
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Case Study: How Flakeboard Aligned Its Multisite Organization by Applying TEC's Evaluation and Selection Methodology
Technology Evaluation Centers
Flakeboard's enterprise resource planning (ERP) system could not communicate effectively amongst its global sites. To address this challenge, and to manage growth, the company worked with Technology Evaluation Centers (TEC) to perform a detailed comparison of vendors' solutions. Read more about how TEC's expertise helped Flakeboard reduce the costs, risks, and time involved in the vendor selection process.
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Strategic Partners: Coming Together to Drive Decision Success
Technology Evaluation Centers
In today's business environment, companies that used to compete with each other routinely form alliances to attain their business objectives. Find out how PMOLink, a business consulting firm, managed an enterprise resource planning (ERP) selection project for a client by joining forces with Technology Evaluation Centers (TEC). The end result: a best-match ERP system for the client-nine months ahead of schedule.
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Case Study: Corona
Technology Evaluation Centers
Following several acquisitions, Colombia-based ceramics manufacturer Corona found itself with multiple enterprise resource planning (ERP) systems to manage. To find a single ERP solution that was suitable for all of its facilities, and would integrate with its existing business software, Corona turned to Technology Evaluation Centers (TEC). Learn how TEC's selection methodology helped Corona choose the right ERP software.
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Case Study: SuperPharm, Ltd.
Technology Evaluation Centers
SuperPharm, a Trinidad-based pharmacy chain, was having a problem with replenishment and risked losing customers. The problem lay in the point of sale (POS) and enterprise resource planning (ERP) for distribution systems—and that users couldn't easily access the systems' functionalities. After TEC helped SuperPharm with a software evaluation, SuperPharm realized it already had the best systems for its needs. Find out why.
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Featured White Papers
Infor Sustained Growth and Profitability through Lean Product Lifecycle Management (PLM)
Focus Research ERP Systems Buyer's Guide
Technology Evaluation Centers TEC Lean and Green Manufacturing Buyer's Guide
Sabrix Road Map to Developing a Successful Tax Policy: Nine Critical Components
Symantec E-mail Archiving: A Business-critical Application
PTC Expanding the Enterprise: Breaking the Barriers to Collaborative Product Development
HighJump Software Three Steps to Increasing Profit in the Economic Downturn with Help from a Warehouse Management System
BMC Software Crossing the Chasm between the Service Desk and Operations
Webcasts / Live Events / Podcasts
Webcasts / Webinars
Title Date Time Presenter  
Back to the Basics of CRM
2/11/2010
1:15 pm
Customer Connect Associates, Inc. Register
SharePoint 2010 World Premiere
2/11/2010
3:00 pm
Customer Connect Associates, Inc. Register
APICS Web-based Course: Understanding, Justifying, and Implementing an ERP System
2/23/2010
all day
brij Register
TEC Event - Looking Beyond SaaS Webcast
archived
all day
SAP Register
Live Events
Title Date Time Presenter  
TDWI World Conference
2/21/2010
all day
TDWI Register
6th ERP Shootout
3/17/2010
all day
VAR Community Register


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Last updated 1/29/2010 10:37:27 AM