October 19, 2001  Volume 2, Issue 439

Headline News

The Lexicon of CRM - Part 2: From J to Q
by Randy Garland
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.


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Check out the articles in our ERP Research Channel.

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ERP Beginner's Guide In So Many Words

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Today's TEC Analysis
What’s With Oracle’s And SAP’s Differing Clairvoyance?
by P.J. Jakovljevic
Regardless of whether Oracle is cautiously pessimistic or SAP is unrealistically enthusiastic about the immediate future, both vendors will quite likely weather the impending El Nino phase. Still, neither one can rest on its laurels, as they both have their internal and external challenges to solve.



Technology Notes

Geac Awakens On Its Deathbed - Part 2: Geac's Response
by P.J. Jakovljevic
While Geac’s balance sheet was boosted by recent events, a more positive sign is the company’s intent to become a true software-developing vendor, not simply a software collector and dealer.




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Geac Awakens On Its Deathbed - Part 1: Event Summary



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