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Evaluate IT Vendors
May 9, 2003  Volume 4, Issue 927  
Headline News 
    The Reinvention of Software Vendors and End-User Value
by Olin Thompson
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the Wall Street idol of new accounts for so long that the reality is, they have a new account business model.
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Last updated 5/8/2003 12:26:31 PM